Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 565 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used my gazebo for 8 seasons for up to 25 weekends per year. It has seen some horrendous weather including storm Hector and storm Hannah. On more than one occasion I have been the last man standing when allegedly "better" gazebos either side, behind and opposite me have all collapsed. I did replace the sides and top a couple of years ago but believe they would have lasted more than 6 years if I'd cleaned them and hadn't packed them wet so often! So when I needed another gazebo, there was no way I would consider a different model. If you're new to gazebos, here are a couple of tips: All gazebos are dependent on the quality of the guy lines and pegs. Get some heavy duty ratchet straps and different pegs for different ground conditions. I use crow bars for dry ground and spiral dog tethers for wet ground. Ignore anyone who suggests you should hang your guy lines/ratchets on the frame. That puts a pin load on the frame which can weaken it. Use the canvas loops on the corners of the canopy. That spreads the load and in 8 seasons, none of my canvas loops have broken. And for maximum stability, bang your pegs in 45 degrees from the corners. I bang mine in 4 ft, or if room, 6 ft away from the corners. From my experience, this wonderful gazebo should then withstand sustained 45 mph wind.”

Gazeboshop 5 star review on 20th August 2019

Helpful Report

Posted 5 years ago

“ONLY GETS 1 STAR AS THERE IS NO OPTION FOR ZERO....I ordered online which showed in stock for nest day delivery. Received a call 30 mins later to say it was out of stock and would i like a different colour. Another colour was snot an option for me. I was told the website was live and continually updating ( however it still allowed me to add one to the basket whilst on the phone to them). Refund was made back to me on 12th , 4 days after i requested a refund. Totally unacceptable delay on refund. FINALLY RECEIVED CLEARED FUNDS 8 DAYS AFTER PURCHASE. £519 is a lot of money to be waiting on....”

Helpful Report

Posted 5 years ago

Hello, We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. As you have highlighted above and to clarify: a member of the Sales team did contact you within 30 minutes to advise you that the stock colour you had purchased was unavailable. We were sorry for this and you were offered the choice between selecting an alternative colour or a refund. You decided to go for a refund of which we issued straight away and we did not delay. My colleague explained that refunds can take anywhere between 5-7 days to clear and this is very much down to your card processing company and not us. Kind regards, Sam Gazeboshop

Posted 5 years ago

“I found the service, advice and after sales at The Gazebo Shop to be very good. Staff are very helpful and friendly.”

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Posted 5 years ago

“We were not sure exactly which one we wanted so we visited them. They took us through the options, helped us choose the right one and delivered it the next day. The Gazebo is excellent quality and with service to match it's a 10/10 from us!”

Helpful Report

Posted 5 years ago

“Great service very helpful quality products. Webpage needs updating on accessories”

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Posted 5 years ago

“Great customer service and brilliant product,”

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Posted 5 years ago

“Bought the heavy duty 3m x 3m gazebo. We are impressed by the gazebo. Only buy though if you are prepared to buy another bag. The one supplied is a health and safety hazard, not suitable for lifting. The length means that the gazebo falls out one end as the toggle is insufficient to keep it secure. Tried to organise an exchange but the company was not prepared to do this.”

Helpful Report

Posted 5 years ago

“Gazeboshop were great to deal with from our first enquiry through to when we collected it from their unit. The team have designed and produced a quality product that is exactly what we were expecting to help promote our club”

Helpful Report

Posted 5 years ago

“From initial enquiry through to delivery they are on hand to assist in any way they can. Friendly service at a good price. The quality of goods is good value for money”

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Posted 5 years ago

“What a nice company to deal with , The girls were excellent on the phone ,and Luigi was fantastic. He read our requirements from the start. We could't have found a better company to deal with. All the best for the future John Newey (chairman) LITTLE RADFORD MODEL BOAT CLUB”

Helpful Report

Posted 5 years ago

“Paid a lot of money for the gazebo, clear side's split on first outing put down to a manufacturing fault and replaced great. Then a foot come away from one of the legs, ruined the holes in the leg, they sent a replacement that was also defective and looks used, I spoke to the manager very arrogant and argumentative. I am not happy with the product or service. I would not recommend them to anyone or use them again. Gazebo is only 3 months old and not as strong as they say in there ad.”

Helpful Report

Posted 5 years ago

Hi We are sorry to hear that you were not totally satisfied with the product or service that you received from us. Following investigation of your complaint, it is my understanding that we dealt with and sent out replacements parts (including a new sidewall and lower leg assembly) for your damaged goods promptly and the issue was finally resolved through the dispatch of a complete lower leg assembly for your gazebo frame. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. Again we’re sorry you still feel unhappy about the way your complaint was handled. Kind regards, Sam Gazeboshop

Posted 5 years ago

“Purchased a pop up gazebo from Gazeboshop. Delivery came within 2 days so was very fast. One of the support poles for the gazebo was slightly off centre meaning it couldn't be opened. I was unable to sort the problem on my own so I contacted the Gazeboshop. I was on the phone with Luigi who guided me through sorting the issue out. We sorted it out, but in the end I was still unable to open it (my own fault!). Luigi subsequently sent a person to help with getting it up for me the very same day! Excellent customer service overall and would highly recommend”

Helpful Report

Posted 5 years ago

“Craig really worked hard to meet a deadline we had, and communication was excellent. I found this company online, did some research on some others, and was very pleased with the result. Great inflatable gazebos, thanks”

Helpful Report

Posted 6 years ago

“Arrived the day after ordering as described on the website and used for the first time that weekend, it was tested to the full on its first outing with a stiff gusting wind and frequent heavy showers. It was set up on a hard standing with the cast iron weights, solid as a rock, perfect.”

Helpful Report

Posted 6 years ago

“Purchased a trader steel gazebo approximately 3 months ago , I have used the product about twice a week sinceand now have 7 holes in the canopy. I telephoned customer service and sent in pictures. I was contacted by a manager who informed me that the holes were probably caused by the product jiggling around in the bag when it is transported and catching in the mechanism. When I stated how disappointed I was that this had happened after only 3 months he offered a new canopy at a cost to myself of only £50 which he told me “wasn’t very much money “. I would like to point out to anyone thinking of purchasing one of these gazebos even though it states on the website that the canopies and side walls have a 12 month warranty there are probably very few circumstances when this will be granted. On the plus side the frame is great. I always think you should judge a company on their after sales service and I’m afraid the gazebo shop do not score very highly”

Helpful Report

Posted 6 years ago

Hi Donna, Thank you for your feedback. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. I am very sorry you feel less than satisfied with the after-sales service you have received from us. However, as we have already explained and as you are aware, our gazebo frames come supplied with ‘Gazebo Care Instructions’ and these are quite clear in stating that whilst the gazebo canopy can stay attached to the frame, there are pros and cons and we (Gazeboshop) recommend removing it. Obviously leaving the canopy attached to the frame saves time (although it only takes a couple of minutes to remove and replace). On the other hand if you use it professionally for exhibitions, markets etc. and the shelter is often being transported, we DO NOT recommend leaving the canopy attached. The reason being that the vibrations and shaking during transport can cause the frame parts and joints to rub against the fabric/pvc coating and thus inflicting damage to the canvas. These instructions can also be found online under our FAQs: https://bit.ly/2MlDZI0 We advise our customers to REMOVE the canopy from the frame after use, as leaving the canopy on during transportation may cause excessive wear and tear which is NOT covered under warranty. I am however glad to hear you’re happy with the frame itself. Kind regards, Sam Gazeboshop

Posted 6 years ago

“They were really helpful and patient working with us to get the printing just right. The Gazebo looks great and several people have commented on its quality. It remained bone dry inside despite a thunderstorm and torrential rain on its first outing.”

Gazeboshop 5 star review on 5th June 2018

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Posted 6 years ago

“Pleasant to deal with. The Gazebo has been great.”

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Posted 6 years ago

“Very happy with my new heavy duty gazebo, as well as the other items I bought from gazebo shop. Pleasantly surprised at the high quality of the materials at the price, easy ordering process and it turned up on time. I have no reservations in recommending gazebo shop.”

Helpful Report

Posted 6 years ago

“We are an events company so our Gazebos are out in all weathers and put up with a fair amount of abuse. The 5 stars, says Very Good, I would actually say they are excellent. We have never had to replace any moving parts and only this year needed to replace a canopy after 7 years due to damage caused by ourselves. After sales service has been excellent. If you are after a gazebo that will last and can be repaired it needed, then look no further.”

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Posted 6 years ago

“Friendly staff and very helpful. Great quality goods, very pleased with the whole transaction. Definitely recommend this company.”

Helpful Report

Posted 7 years ago

Gazeboshop is rated 4.6 based on 565 reviews