Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 565 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 10th December 2024

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Gazeboshop 5 star review on 9th December 2024

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Gazeboshop 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were concerned about ordering a Bongo tent as we had no experience of erecting these sorts of structures. However, Seb was amazing and talked me through it, advising me on the best tent and accessories to buy. The instructions that he sent through were really clear and helpful too. When we identified there was a part missing, Seb responded immediately, sending the missing parts within a couple of days. The Bongo tent is an amazing structure and has already been able to withstand 2 gales and a bunch of young people hanging off if!!”

Gazeboshop 5 star review on 27th April 2023

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Posted 1 year ago

“Good advice, prompt service, reasonable price Can't say how good the tent is yet as I haven't put it up.”

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Posted 1 year ago

“Excellent service, great professional support and very proactive in resolving issues beyond their control.”

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Posted 1 year ago

“Excellent service! I got in touch with Gazeboshop on the hunt for a new stretch tent. Seb was very helpful and patient whilst I decided exactly what product to go for. Lots of questions and indecision from my end but nothing was ever too much trouble =. We have yet to use this new stretch tent but judging by the overall experience with Seb during the enquiry process, I am sure the product will be excellent!”

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Posted 1 year ago

“Really pleased with my purchase of the heavy duty 3m x 3m gazeboo. It is strong , sturdy and the custom printing is just what I was wanting. really stands out in the crowd I think Thanks folks Nigel”

Gazeboshop 5 star review on 25th March 2023

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Posted 1 year ago

“fast effective delivered on time and as stated”

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Posted 1 year ago

“Super efficient service and delivery, great product we are really pleased with it. Easy to put up, fab quality and got lots of comments at our first event!”

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Posted 1 year ago

“Very sturdy, durable, professional looking gazebo. Easy to put up and pack away. There is a good choice of products with competitive pricing, the ordering process was simple and communication and delivery were quick.”

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Posted 1 year ago

“Great product and service from a professional company who are quick to respond to queries. The print quality is second to none for the printed Gazebo and the Flags I purchased. The HEX40 is strong, easy to manage and has endured over a year's worth of weather so far without a hitch. Look after it and it will look after you. Recommended!”

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Posted 1 year ago

“We haven't had a chance to put it up yet, but we love the quality of the frame and the material on the roof and sides. The service has been very prompt when we have had questions etc. The only negative would be that the two black bags that hold the frame and the sides and roof are bit flimsy. We ordered a 3mx6m gazebo so it is quite heavy, the handles feel like they could tear from the bag, already a bit of the bag tore when I added the roof to the sides. If the bags were as sturdy as the gazebo that would have been much better.”

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Posted 1 year ago

“A great well made product. Have had other makes but the Gazeboshop is excellent quality”

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Posted 1 year ago

“This Gazebo has extended the use of our patio area and has been an invaluable addition during the large events we host in the Bowling season. At the beginning of the year, it protects against chill winds, shaded shelter on the hottest of days, and an overspill changing room during large events. We have held outside social events in it, or just chilled with a glass of wine in an evening. The gazebo is easy enough for a couple of people to erect, simple mechanisms, robust enough to withstand some ferocious gales and exceptionally high quality. The staff who supplied and delivered were helpful, courteous and the cost, very reasonable. We were impressed with the team and the product”

Gazeboshop 5 star review on 9th February 2023

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Posted 1 year ago

“Our gazebo was the perfect way to profile our solar panels at the Crick Inland Waterways Show. We didn't know if we would need protection from the rain or the sun at the time of ordering. As it happened we had wall-to-wall sunshine so we appreciated the protection from the rays!”

Gazeboshop 5 star review on 8th February 2023

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Posted 1 year ago

“Super strong and resilient enough to stand up to wild Lake District Weather”

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Posted 1 year ago

“Amazing service and quality product”

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Posted 1 year ago

“My product is the highest quality, very helpful staff that assisted with the sale and even guided me over the phone when I was erecting it. The product was delivered very fast and the printing on the canopy is exceptionally good. Many thanks”

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Posted 2 years ago

“Recently purchased a 10m x 6.5m Bongo stretch tent that looks fantastic. Seb was great throughout the process and not only the sale; he was available to assist and advise on how best to erect the canopy and made sure we had exactly the rigging needed. Great experience of sales and after sales and would recommend Gazeboshop for anyone wishing tents or gazebos. Thank ls again Seb.”

Gazeboshop 5 star review on 21st December 2022

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Posted 2 years ago

“Really good quality equipment, and I was helped by a very good sales consultant.”

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Posted 2 years ago

“Review from Rob Savage Sudbury Suffolk. I purchased my initial gazebo from this company a couple of years ago, the frame is fine, does the job. After a couple of years, fair wear and tear the roof needed replacing. Along with a new roof I purchased 3 other gazebos. The replacement roof I purchased has several blemishes in already and leaks in multiple places. I contacted the company and supplied images as requested, there are more than i actually sent. The company replied the roof it is getting caught in the frame! The holes and flaws don't tie in with this suggestion and if this was the case then surely this is one huge design flaw and is not fit for purpose. They also advised to take the whole canopy off every day. I would imagine taking this off everyday and putting it back on would cause more damage. Anyone is welcome to come and inspect my roof before making a purchase as I am telling the truth and can prove it. I await their reply. After all they have their name badge on the front of the gazebo, and I would glady advise peope of what has happened to my canopy roof after approximately 2 months. The gazebo is stored upright every evening and nothing touches the roof. The canopy is poor quality and leaks also on the seam on the front. Maybe I should wrap it up in the box to not void the worthless warranty? I have given them the opportunity to reconsider but being a returning customer to this company I would have expected better rather than a fob off based on their opinion. I am at Wishes Card Sahop Borehamgate Centre Sudbury Suffolk should anyone care to view before buying a gazebo. Buyer make up your own mind but I have the receipt of when this was bought. Rob 07546 711797”

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Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. I understand from my colleague that she has emailed you and explained that we need you to return the canopy to us for closer inspection and quality control checks - this will allow us to determine whether there is a manufacturers fault with the canopy. If we find that it is indeed manufacturers fault, we will replace/send you out a new canopy. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

“Bought the extreme 50 hex at 3m x 6m...delivery great well packaged and complete. the problem arises when you try to erect it. Rather than being simple it takes a considerable amount of effort and ingenuity to accomplish. Why...? because almost every single joint is over tight so restricts the erection in fact some were so tight they had to be drilled out and new bolts found. This demonstrates poor quality control. bad on a £950 gazebo”

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Posted 2 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. We were very sorry and disappointed to hear that the gazebo you received arrived damaged and our Sales team have been in touch to rectify this. I understand new bolts were sent out to you on the 14 November. As one of my colleagues has already mentioned, we have passed your feedback onto the manager who will be in touch with the courier company. Kind regards, Sam (Gazeboshop)

Posted 2 years ago

Gazeboshop is rated 4.6 based on 565 reviews