Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

“Less than 2 months use (during summer) the seam in the roof has a tear. They refuse to replace this until I send the roof back to them (at my expense) so they can inspect the damage before deciding if they will replace. Spent just under £800. If this what happens in summer, goodness knows what will happen in autumn and winter.”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. To clarify what my colleagues have already explained to you: we need you to return the canopy to us for closer inspection and quality control checks - this will allow us to determine whether there is a manufacturers fault with the canopy. If we find that it is indeed a manufacturers fault we will replace/send you out a new canopy. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“Very good service from the staff who were most helpful. The gazebo is what was ordered an is good quality, so we are pleased with what we have purchased.”

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Posted 3 years ago

“3m x 4.5m Classic Steel 30 Series Gazebo Orange Gazebo Leg Weights: Universal Water Weights (Pair) We ordered this gazebo and within 2 days it arrived at our house so 3 of us could put it up without any problems and the leg weights filled with water have kept it on our patio for nearly 2 months!. We liked it so much we ordered a 2nd one - again as soon as they said it would be delivered it arrived the next day. Short wait for the leg weights but we were always kept informed of their arrival. Excellent service - answered back very quickly to emails and several people have commented on the tents strength and high quality materials. Happy to recommend. THANK YOU”

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Posted 3 years ago

“WOW! What outstanding service! I take my hat of to the team and just want to say thank you for sorting out my mistake. Not only did you deliver what you said you would, it arrived bang on time. Thank you so much from the VeeDub Camper Bar team.”

Gazeboshop 5 star review on 8th July 2021

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Posted 3 years ago

“Ordered and arrived very quickly and just as described, items like the lights would benefit with instructions on how to use brackets that come with the lights....”

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Posted 3 years ago

“The most recent reviews must be made up, response to emails terrible, no answer on phone must have tried 30 times over 2 days, order late and parts missing, lets see how long before they blame covid. Covid does not stop you answering a phone or sending an email to keep customers informed that's all I asked for, problem is the product is great as I have bought some before customer service terrible 8/7/21”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. The team are dealing with an unprecedented amount of calls and emails and are working extremely hard to keep customers up to date and endeavour to provide regular updates. I understand from my colleague, that frustratingly our couriers lost one of your parcels and then promised to re-deliver on the Wednesday (of which they never did). Please accept our apologies for this. Oddly, your email chasing its whereabouts then went into our junk mailbox and was sadly not picked up by the team. I believe you then emailed again and my colleague phoned you back to inform you that a new black canopy was being sent out. We are very sorry for the missed communication and delay with getting a new canopy out to you. To address your point regarding “made up” reviews - I can assure you all reviews left on this platform are genuine as they must be verified with an order number/email address. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“Wow, I guess I’m unlucky. Placed an order 3 days in advance of when I need the gazebo - well before 1pm cut off and showing in stock. I get an email just before close of business to say that colour is out of stock. No offer of a different colour just a refund or wait 1-2 weeks. I email back saying I’ll take a different colour but no response nearly 24 hours later. Naturally I’ve now missed the cut-off for the 48hr delivery (as 24hr isn’t guaranteed anymore). No answer on phone - they’re permanently “all taking calls”.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. The team are dealing with an unprecedented amount of calls and emails and are working extremely hard to keep customers up to date and endeavour to provide regular updates. I understand from my colleague, Claudia, that you placed your order on 6th July and she spoke with you on the phone and we then dispatched your order on 8th July. Once again we are very sorry that we were unable to deliver your gazebo in time. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“Really fast response to enquiry: efficient and accurate and very helpful. Delivery within 24 hours. We had an extreme 50 Hex series: super robust and easy to assemble (extremely helpful online video for assembly). AND it looks Good. Both staff and product were spot on. Money well spent making our event go well. Thank you.”

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Posted 3 years ago

“I placed my order 15/6 (195526) for next day delivery. Was emailed by Ashleigh and Claudia to say there was a delay but should be here in 2 weeks. Concerned cannot reach by phone to check that i will be getting gazebo, it is imperative for a wedding 15/7 and need confirmation it will be received! Cant leave it until last minute! Have used gazeboshop before and product is very good hence do not want to go to a competitor but may be forced to if I do not get a positive response.”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are extremely sorry for the delay with your order. I understand from my colleague, that she spoke with you on the phone earlier today and you have now opted for an alternative colour which will be dispatched from our warehouse tomorrow so should be with you shortly. The team are working extremely hard to keep customers up to date and endeavour to provide regular updates as soon as they’re notified. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“Excellent service, keeping me informed. Great product with good quality.”

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Posted 3 years ago

“Excellent customer service from start to finish. I have been using these for over 6 years now, and even when things have not been going they’re way lately, with shipping delays due to COVID, as well as customs pulling containers, they are always assuring us that it will be sorted. Other companies would not tell you anything, but as soon as they knew they let me know, and are always updating me, even if it is that they’re still waiting!! I normally speak to Angelina and Ashleigh, and they are absolutely amazing at their job, even when it is extremely hard like it is right now!! Always happy on the phone, and always know how to make you laugh!! Could not recommend enough to anyone and everyone!!”

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Posted 3 years ago

“‘Simple and efficient process from start to finish. Our brief was interpreted and delivered in a timely manner. Completely satisfied with the outcome. Quality, robust frame complete with fully branded roof, valance and sides - let's say we stood out from the crowd! Thank you Gazeboshop for getting us back out into the community and doing what we do best @chapagritech’”

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Posted 3 years ago

“I put an order in for a gazebo in May and at the time they take your money they tell you it will be with you in days. We are still waiting for our gazebo and the company are now not answering emails or the phone. Can’t find out what’s happened to our gazebo or get our money back. Very concerned and disappointed”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are extremely sorry for the delay with your order. I'm pleased to say your order is being dispatched from our warehouse today so should be with you shortly. I believe my colleague had a conversation with your partner and explained the reasons for the delay. Frustratingly your order got held up at the port due to congestion (sadly something which is out of our control) and on top of this, containers are then being pulled for inspection by Customs (of which we get 48 hours’ notice of). We appreciate this is incredibly frustrating and we do share your frustration! As I’m sure you can appreciate, this then impacts on the date we expect the stock to arrive to us. The team are working extremely hard to keep customers up to date and endeavour to provide regular delivery updates as soon as they’re notified. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“We are delighted with the gazebo now that it has finally arrived but we found the process of buying the gazebo difficult and there was poor communication from the sales department.”

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Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop so I can only apologise for the poor communication. I am, however, pleased to hear you're happy with your printed order. As I understand it, the day you called to chase your orders whereabouts was also the day it arrived with us in the warehouse. I can assure you we would have called you at this point to provide the relevant details regarding delivery. Please be assured that the team are answering the phones and are working extremely hard to keep customers up to date and endeavour to provide regular delivery updates as soon as they’re notified. We have been receiving an unprecedented amount of calls recently so it is taking the team slightly longer to respond to everyone. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“I have emailed this company 4 times no reply and tried calling and No answer I have place a order over 2 weeks ago and no tracking number and no sign of my gazebos I”

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Posted 3 years ago

Hello, You should have received an email from my colleague, Claudia with an update on your order. She did try to reach you on the phone to no avail. However as I now understand it, you have spoken with Claudia and a refund has now been issued. We are sorry to hear that you were not satisfied with the service you received from us. Regards, Sam (Gazeboshop)

Posted 3 years ago

“REF - 194805. We ordered and paid for weights for our gazebo on 27th May this is now 14th June and we have received nothing. Although stated one day delivery. We have sent emails and made one phone call. One email reply only sent back stating should be end of week Answer from phone call was that customs had held up your container for checking and nothing could be done due to government being in control of that. Since then nothing - and no further response to our emails Phone constantly engaged. We got our gazebo from you with no problem some years ago so trusted yourselves when we ordered the weights. So disappointed and frustrated now as still not resolved”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are extremely sorry we were unable to fulfil your order on this occasion. As you were made aware, the weights you ordered in May got held up at the port due to congestion (sadly something which is out of our control). A full refund was then offered, as was the option to wait and be put on ‘back order’. Frustratingly the container (with your order on) then got delayed further as it was pulled for inspection by Customs (of which we get 48 hours’ notice of). We appreciate this is incredibly frustrating – we share your frustration! As I’m sure you can appreciate, this then impacts on the date we expect the stock to arrive to us (this can range from one to four weeks’ delay). The team are working extremely hard to keep customers up to date and endeavour to provide regular delivery updates as soon as they’re notified. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 3 years ago

“Thanks again for amazing gazebo .it's so strong and it's just perfect .it's lovely and warm as well .on so happy with it. Thanks”

Gazeboshop 5 star review on 8th June 2021

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Posted 3 years ago

“Ordered a 3m by 3m pop up gazebo on a Sunday,came two days later on the Tuesday,courier service very informative,gazebo is brilliant just like the photos on website,very straight forward to assemble,also had 4 standard sides which are great and extremely happy with,ordered the heaters and light combination that attaches to the gazebo roof very simple and sturdy and also give off lots of heat,not disappointed at all.I would highly recommend company and product and I would definitely use again in the future if I need to.”

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Posted 3 years ago

“Super customer service. Our pink 3mx3m gazebo has been a fabulous addition to the garden and has completely withstood some hair raising weather. It really is a quality product. Gazebo Shop is an excellent company to deal with.”

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Posted 3 years ago

“Hi. I just wanted to say how fantastic our new gazebo is, and how brilliant your customer service was. When you didn’t have what we wanted available by the date it was meant to be here according to the website, you phoned me, upgraded our product, and had it here a day later. And the gazebo itself... sturdy and really great quality. Not like the previous one we had AT ALL. Thank you so much for your help. Being outside and being able to use the gazebo (whilst not expecting it to blow away/collapse every two minutes) after such a tough year really will make a difference. Thank you again!”

Gazeboshop 5 star review on 20th April 2021

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Gazeboshop Reviews