Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.56

4.6 Rating 567 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“I found the whole experience positive. At every stage staff were helpful and good knowledge of all products. I would certainly recommend you to others and in fact already done so!”

Helpful Report

Posted 8 years ago

“the service we received on visiting your show room was very friendly and helpful thank you.”

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Posted 8 years ago

“Excellent customer service, prompt and efficient delivery and an excellent product at a good price - what more could one ask for?”

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Posted 8 years ago

“Very pleased with turn round of initial purchase. The following order for a printed banner for the gazebo was also good. Would recommend the company to others.”

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Posted 8 years ago

“I would like very much if you could please pass on my thanks to the Sales Team at Gazebo Shop for the prompt and professional manner in which my request and order were processed and dispatched. In particular I would like to give a special mention to Debbie Goode. She has been excellent throughout and has made this a very pleasurable experience. She has kept in constant communication and remained cheerful and professional and I believe is hugely beneficial to the companies sales team. We will be showcasing our race team gazebo at the Isle of Man TT this year and the excellent printwork and quality of the product will be on display for all to see. I hope this will generate many orders for you and heartily recommend the product. Thank you Debbie and Thank you Gazebo Shop. Gary (Alex Pickett Racing).”

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Posted 8 years ago

“Amazing communication, helpful and friendly. Delivered speedily as promised. The product itself is wonderful and sturdy and looks as if it will last for years and years. Looked fantastic at our Medieval trade fair. Thank you Gazeboshop for all your help.”

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Posted 8 years ago

Thank you Jean and good luck with upcoming events!

Posted 8 years ago

“After having some difficulty understanding and managing to get a design done in the right format the gazebo delivered is great, very sturdy and colors and logo just what we wanted. It has withstood very windy conditions which our previous standard gazebo did not. The sides are very thick and zip together which is good as stops stuff inside getting wet. The pricing on the website vs the quote can also be a bit confusing. For the price however it would be much better customer service if they offered to convert logos and wording to their required format instead of quoting £35 every time it isn't quite correct for work that takes only a few minutes.”

Helpful Report

Posted 8 years ago

Hi Shireen, Thank you for taking the time to write a positive review for Gazeboshop. We are pleased to hear you are satisfied with the colour and print quality of your custom printed gazebo. However, we would just like to clarify that you were never charged for the redraw of your logo and that we arranged for your artwork to be redrawn along with providing you with free visuals. In order for our art worker to produce a free visual, all logo’s must be supplied vectorised, however, some files are unable to be saved as a vector which is why you and our artwork team were both unable to save your logo in the correct format. Usually logo redraws cost anything from £35+VAT depending on the number of hours it takes to redraw a logo. If you require more information, please speak to a member of our friendly sales team on 01295 258922.

Posted 8 years ago

“Very helpful and obliging people to deal with. Very pleased with the quality of the gazebo they supplied.”

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Posted 8 years ago

“brilliant defo be bk for more visits on the money craig bless yer”

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Posted 8 years ago

“The gazeboshop was and excellent first stop as a first time buyer and the friendliness and support of the staff ensured that it was our last stop. The options are straightforward and it's easy to find a gazebo to match your requirements. The quality of printing is outstanding and seems certain to stand the test of time - completely absent of flimsy iron-on-type transfers. We were against a very tight deadline but they pulled out all the stops to ensure we were kitted out in time for our first day's market trading.”

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Posted 9 years ago

“Great customer service from Elysha. Well done”

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Posted 9 years ago

“Excellent advice and assistance. Highly recommended”

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Posted 9 years ago

“Fabulous experience from start to finish, An experience that is hard to find in this day and age, super friendly and helpful staff who met my difficult demands with the ease that only comes with and proffesional company like the Gazebo shop. Thanks for a great job. A very delighted Thai Kitchen Team”

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Posted 9 years ago

“Excellent service from start to finish from Debbie Goode.”

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Posted 9 years ago

“We received at all times a level of professional service and support with the procurement of our new events equipment. Thank you!”

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Posted 9 years ago

“Despite the Gazebo Shop products being of an acceptable standard, I would never again shop here due to the disgusting attitude of someone claiming to be the owner. Feel sorry for anyone working for this small business.”

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Posted 9 years ago

Dear Michael, Thank you for your feedback. Customer satisfaction is at the heart of everything we do. We strive to provide our customers with the best possible products and level of service we can. We are sorry you feel let down on this occasion. Kind regards Rebecca

Posted 9 years ago

“The Gazebo shop have been excellent - our tent is brilliant and helps represent our brand very well. Angelina has been a delight to work with - I'd highly recommend them!”

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Posted 9 years ago

“Excellent gazebo, looks fantastic. Great service from Gazeboshop, quick delivery and all as expected.”

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Posted 9 years ago

“Spent 400 quid on a pop up market stall for traders, admittedly rec'd the tent boxed six months Earlier from China, it'd leg Purchased for a trade fair in six months from date of purchase. The boxed components looked full on checking it was lacking the carry bag and tent pegs, not a big deal I thought, firm Contacted via Twitter. rec'd an abusive telephone call from a male who turns out to be the owner, literally shouting down the telephone at me about a carry bag That probably costs about as quid! Told him to wind his neck in and to learn some customer service skills! I'll never shop with them again”

Helpful Report

Posted 9 years ago

Dear Soren, Although we endeavour to provide great customer service, understandably, we have procedures in place to acknowledge potential mistake on our behalf or the behalf of the carriers we use within 48 hours of receiving the goods. We clearly state on the box and delivery note to check goods before signing and encourage customers to verdantly check the number of boxes they are expecting to receive. Had you notified us of the missing bag and tent pegs within 48 hours, we would have been very happy to investigate where this missing items had been either sent to and in the meantime a new bag and tie down kit would have been sent out to you immediately. However, there is no possibly way for us to track missing items 6 months after the delivery date, especially if the items were signed for and approved at the point of receiving the goods. We hope we have clearly and politely explained where the issue lies. We believe that upon hearing of your situation, we have been prompt to respond and never intended to cause offence. If you would like to discuss this further, please contact sales@gazeboshop.co.uk. Kind regards Rebecca

Posted 9 years ago

“We purchase this Gazebo for our Honda CB1100R owners club. Whilst a quality product the artwork too weeks to sort out because of some standard disclaimer that said we should provide better quality images - we supplied the best image that can be photographed but apparently Gazebo shop wanted a 300dpi image to print on a 2 x 4.4 metre backdrop. We used the image supplied and are very happy with the result. We were also persuaded to select the alloy 40 models - which whilst Ok isn't as sturdy as we'd hoped and in retrospect we should have bought the Alloy 50 - less than 10% extra. We live and learn....although would be happy to exchange our Alloy 40 frame for a 50 if that were possible..?”

Helpful Report

Posted 9 years ago

Hi Glenn, Thank you for leaving a review, I have forwarded your review onto our sales team. They will email you soon with a response to your requests. Kind regards Rebecca

Posted 9 years ago

Gazeboshop is rated 4.6 based on 567 reviews