Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 565 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Fast service and very helpful. I have many comments on my gazebo on how gud it looks. I’m really impressed with it.”

Gazeboshop 5 star review on 9th July 2020

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Posted 4 years ago

“The wind broke my 3mx3m marquee so I wrote an email to Gazeboshop asking for a part,took pictures of the damage and they immediately responded. Within 2 days I had the parts needed and rebuilt my marquee.....perfect customer service, which is rare these days!”

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Posted 4 years ago

“Thank you Ashleigh in helping us to make our purchase. The website is excellent and the personal service a bonus.”

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Posted 4 years ago

“Thank you gazeboshop. You have a very helpful website and back up staff. Ashleigh helped me to make my decision and my purchase should arrive Wednesday. Regards, Ian L”

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Posted 4 years ago

“Very nice people to deal with. Easy to put up. Has stood out in a recent thunder storm.”

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Posted 4 years ago

“I ordered the heavy duty 3mx3m gazebo on 29th May, have just taken delivery, this gazebo is supposed th be heat sealed, however I have noticed at least 3 small holes on the canopy. I spent almost £240 and expect a lot more. I have been calling and no reply The stitching is quite untidy and this is where the leak is I've had cheaper gazebos that lasted more than a few days.”

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Posted 4 years ago

Hello, we are very sorry to hear that you were not totally satisfied with the gazebo canopy you received from us. In order to investigate the fault with your canopy further could you please email us on sales@gazeboshop.co.uk with your name and order details etc (including pictures of the canopy) and we can look into this for you. We take customer satisfaction very seriously here at Gazeboshop and we apologise that you have been unable to get through to a member of our team.

Posted 4 years ago

“Excellent service and we are pleased with the quality of our gazebo.”

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Posted 4 years ago

“Definitely built to last!! We seem to ‘budget’ for a new gazebo every year as then have a tendency to want to fly off to our next door neighbours garden & bend/snap in the process. I can’t image that happening with this one! I decided to pick up my new ‘Trader’ Gazebo directly from their warehouse/showroom & was genuinely impressed straight away, very professional set up all round, as well as great advice. Managed to pick up some leg weights for it too...ones that you can actually use with the sides down too Would 100% recommend :)”

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Posted 4 years ago

“Gazebo shop have been excellent. Great quality, brilliant prices and excellent customer service. We use our gazebo at numerous sporting events throughout the year so we needed a high quality gazebo which this definitely is. Would highly recommend, and we will definitely be purchasing from them again. Tracy - Fire&Earth Sports Massage”

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Posted 4 years ago

“Whilst using one of G.shops gazebos for store front use during the current health and safety conditions for public safety we had a minor issue with a small broken part. Contacted gazebo shop and Emailed a photo of the part needed and it arrived the very next day. Part fitted and problem solved. Many thanks to Craig in sales support for sorting this out and responding quickly to our needs. Great work Thanks again”

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Posted 4 years ago

“I managed to damage the leg of our gazebo and I contacted gazeboshop to replace the leg they requested a photo and I sent one of the damaged leg. To my dismay they replied that they did not have a new one. I then sent another photo including the label on the canopy to my surprise Luigi rang me to tell me the gazebo was at least 10 years old so they no longer made that particular model.However he had looked around for a replacement leg that could be adapted if i was prepared to do some work on it. This offer I accepted and the replacement leg arrived in a couple of days. I have made the modifications and now have a fully working gazebo. This gazebo has been used at county shows, craft shows, garden parties etc for all that time and has never let us down even when others have blown away and let in water. For these reasons I thank Luigi and Craig for all their help and understanding to put us back on the markets. There personal service was perfection. Bryan Chatting”

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Posted 4 years ago

“I ordered a gazebo which proved to be too big for our garden, as my lovely wife pointed out ...I asked Gazeboshop if I could replace it with a smaller version, even though I had unpacked the frame. They did so efficiently, offered a credit and delivered within hours. An exemplary service- good value, efficient and very pleasant to deal with. I now have my new office...I recommend them unreservedly.”

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Posted 4 years ago

“Product arrived within time stated , there was a little damage to small part's, phoned and a lady called Jan took details of minor fault which didn't stop gazebo working , new part's arrived next day all sorted . Very good quality of materials and looks good . Thanks for pleasant and speedy response to order and fault .”

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Posted 4 years ago

“I’m really impressed at the quality of the 3m x 3m Heavy Duty Steel Gazebo with walls that arrived today. The fabric looks like it will stand up to plenty of use and the frame is superb. It’s also very easy to put up. Well worth the money.”

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Posted 4 years ago

“The chaps are the Gazebo Shop offer exactly what we need for our farmer market stall products, the prices are excellent, and the service is exceptional. It's the full package.”

Gazeboshop 5 star review on 18th February 2020

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Posted 4 years ago

“Just to say that I am very pleased with my purchase and to add that their customer services is excellent, everybody I spoke to was very helpful and pleasant to deal with. Thank you very much also for your patience! Cintia”

Gazeboshop 5 star review on 19th November 2019

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Posted 5 years ago

“I purchased a 3x3m 40 Hex Gazebo at the beginning of the year for my business, I have just come back to purchase a second one as my company is growing from strength to strength. The 40 Hex frame is a very strong and reliable, it stands up to the british weather well with the steel weights that I brought with my original gazebo Highly recommend to any business out there which needs a gazebo for trading or for shelter”

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Posted 5 years ago

“We ordered a 'heavy duty' gazebo, with sides & later purchased the recommended heavy weights for feet last year...at a total cost of around £450. We used this gazebo in our small back garden which is sheltered on all sides. It's predecessor was a B&Q pop up which lasted (in all weathers) 15 years. We were extremely disappointed (to say the least) to find the roof has somehow collapsed & all the rain has pooled on one corner causing the cover to rip On contacting The Gazebo Shop the reply we had was: Unfortunately the damage caused is not cover under warranty. Our gazebos are not permanent structures and should not be left unattended. So if you're planning to purchase this heavy duty gazebo you must not leave it up attended overnight but just put up & take down each time you want to use it - how ridiculous! I rang & spoke to the manager/owner? who was immediately on the defensive and extremely rude & unhelpful. Save yourself £100’s of pounds and buy a cheaper (B&Q type) as they last much much longer and you haven’t got to deal with RUDE people either!”

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Posted 5 years ago

“Lovely staff a pleasure to deal with. Helpful and efficient. Gazebo is made of strong material. Bag is strong but awkward too lift would reccomend the gazebo trolley”

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Posted 5 years ago

“telephone order for a roof gutter we had forgoten to get and delivered next day excellent Pete”

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Posted 5 years ago

Gazeboshop is rated 4.6 based on 565 reviews