Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.55

4.6 Rating 549 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m really impressed at the quality of the 3m x 3m Heavy Duty Steel Gazebo with walls that arrived today. The fabric looks like it will stand up to plenty of use and the frame is superb. It’s also very easy to put up. Well worth the money.”

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Posted 4 years ago

“The chaps are the Gazebo Shop offer exactly what we need for our farmer market stall products, the prices are excellent, and the service is exceptional. It's the full package.”

Gazeboshop 5 star review on 18th February 2020

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Posted 4 years ago

“Just to say that I am very pleased with my purchase and to add that their customer services is excellent, everybody I spoke to was very helpful and pleasant to deal with. Thank you very much also for your patience! Cintia”

Gazeboshop 5 star review on 19th November 2019

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Posted 5 years ago

“I purchased a 3x3m 40 Hex Gazebo at the beginning of the year for my business, I have just come back to purchase a second one as my company is growing from strength to strength. The 40 Hex frame is a very strong and reliable, it stands up to the british weather well with the steel weights that I brought with my original gazebo Highly recommend to any business out there which needs a gazebo for trading or for shelter”

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Posted 5 years ago

“We ordered a 'heavy duty' gazebo, with sides & later purchased the recommended heavy weights for feet last year...at a total cost of around £450. We used this gazebo in our small back garden which is sheltered on all sides. It's predecessor was a B&Q pop up which lasted (in all weathers) 15 years. We were extremely disappointed (to say the least) to find the roof has somehow collapsed & all the rain has pooled on one corner causing the cover to rip On contacting The Gazebo Shop the reply we had was: Unfortunately the damage caused is not cover under warranty. Our gazebos are not permanent structures and should not be left unattended. So if you're planning to purchase this heavy duty gazebo you must not leave it up attended overnight but just put up & take down each time you want to use it - how ridiculous! I rang & spoke to the manager/owner? who was immediately on the defensive and extremely rude & unhelpful. Save yourself £100’s of pounds and buy a cheaper (B&Q type) as they last much much longer and you haven’t got to deal with RUDE people either!”

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Posted 5 years ago

“Lovely staff a pleasure to deal with. Helpful and efficient. Gazebo is made of strong material. Bag is strong but awkward too lift would reccomend the gazebo trolley”

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Posted 5 years ago

“telephone order for a roof gutter we had forgoten to get and delivered next day excellent Pete”

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Posted 5 years ago

“I've used my gazebo for 8 seasons for up to 25 weekends per year. It has seen some horrendous weather including storm Hector and storm Hannah. On more than one occasion I have been the last man standing when allegedly "better" gazebos either side, behind and opposite me have all collapsed. I did replace the sides and top a couple of years ago but believe they would have lasted more than 6 years if I'd cleaned them and hadn't packed them wet so often! So when I needed another gazebo, there was no way I would consider a different model. If you're new to gazebos, here are a couple of tips: All gazebos are dependent on the quality of the guy lines and pegs. Get some heavy duty ratchet straps and different pegs for different ground conditions. I use crow bars for dry ground and spiral dog tethers for wet ground. Ignore anyone who suggests you should hang your guy lines/ratchets on the frame. That puts a pin load on the frame which can weaken it. Use the canvas loops on the corners of the canopy. That spreads the load and in 8 seasons, none of my canvas loops have broken. And for maximum stability, bang your pegs in 45 degrees from the corners. I bang mine in 4 ft, or if room, 6 ft away from the corners. From my experience, this wonderful gazebo should then withstand sustained 45 mph wind.”

Gazeboshop 5 star review on 20th August 2019

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Posted 5 years ago

“ONLY GETS 1 STAR AS THERE IS NO OPTION FOR ZERO....I ordered online which showed in stock for nest day delivery. Received a call 30 mins later to say it was out of stock and would i like a different colour. Another colour was snot an option for me. I was told the website was live and continually updating ( however it still allowed me to add one to the basket whilst on the phone to them). Refund was made back to me on 12th , 4 days after i requested a refund. Totally unacceptable delay on refund. FINALLY RECEIVED CLEARED FUNDS 8 DAYS AFTER PURCHASE. £519 is a lot of money to be waiting on....”

Helpful Report

Posted 5 years ago

Hello, We take customer satisfaction very seriously here at Gazeboshop. We are very sorry to hear that you were not satisfied with the service that you received from us on this occasion. As you have highlighted above and to clarify: a member of the Sales team did contact you within 30 minutes to advise you that the stock colour you had purchased was unavailable. We were sorry for this and you were offered the choice between selecting an alternative colour or a refund. You decided to go for a refund of which we issued straight away and we did not delay. My colleague explained that refunds can take anywhere between 5-7 days to clear and this is very much down to your card processing company and not us. Kind regards, Sam Gazeboshop

Posted 5 years ago

“I found the service, advice and after sales at The Gazebo Shop to be very good. Staff are very helpful and friendly.”

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Posted 5 years ago

“We were not sure exactly which one we wanted so we visited them. They took us through the options, helped us choose the right one and delivered it the next day. The Gazebo is excellent quality and with service to match it's a 10/10 from us!”

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Posted 5 years ago

“Great service very helpful quality products. Webpage needs updating on accessories”

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Posted 5 years ago

“Great customer service and brilliant product,”

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Posted 5 years ago

“Bought the heavy duty 3m x 3m gazebo. We are impressed by the gazebo. Only buy though if you are prepared to buy another bag. The one supplied is a health and safety hazard, not suitable for lifting. The length means that the gazebo falls out one end as the toggle is insufficient to keep it secure. Tried to organise an exchange but the company was not prepared to do this.”

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Posted 5 years ago

“Gazeboshop were great to deal with from our first enquiry through to when we collected it from their unit. The team have designed and produced a quality product that is exactly what we were expecting to help promote our club”

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Posted 5 years ago

“From initial enquiry through to delivery they are on hand to assist in any way they can. Friendly service at a good price. The quality of goods is good value for money”

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Posted 5 years ago

“What a nice company to deal with , The girls were excellent on the phone ,and Luigi was fantastic. He read our requirements from the start. We could't have found a better company to deal with. All the best for the future John Newey (chairman) LITTLE RADFORD MODEL BOAT CLUB”

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Posted 5 years ago

“Paid a lot of money for the gazebo, clear side's split on first outing put down to a manufacturing fault and replaced great. Then a foot come away from one of the legs, ruined the holes in the leg, they sent a replacement that was also defective and looks used, I spoke to the manager very arrogant and argumentative. I am not happy with the product or service. I would not recommend them to anyone or use them again. Gazebo is only 3 months old and not as strong as they say in there ad.”

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Posted 5 years ago

Hi We are sorry to hear that you were not totally satisfied with the product or service that you received from us. Following investigation of your complaint, it is my understanding that we dealt with and sent out replacements parts (including a new sidewall and lower leg assembly) for your damaged goods promptly and the issue was finally resolved through the dispatch of a complete lower leg assembly for your gazebo frame. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. Again we’re sorry you still feel unhappy about the way your complaint was handled. Kind regards, Sam Gazeboshop

Posted 5 years ago

“Purchased a pop up gazebo from Gazeboshop. Delivery came within 2 days so was very fast. One of the support poles for the gazebo was slightly off centre meaning it couldn't be opened. I was unable to sort the problem on my own so I contacted the Gazeboshop. I was on the phone with Luigi who guided me through sorting the issue out. We sorted it out, but in the end I was still unable to open it (my own fault!). Luigi subsequently sent a person to help with getting it up for me the very same day! Excellent customer service overall and would highly recommend”

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Posted 5 years ago

“Craig really worked hard to meet a deadline we had, and communication was excellent. I found this company online, did some research on some others, and was very pleased with the result. Great inflatable gazebos, thanks”

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Posted 6 years ago

Gazeboshop is rated 4.6 based on 549 reviews