Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.91

4.9 Rating 407 Reviews

99 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pick-up service from the airport was seamless and safe (lady travelling on her own). Really friendly and professional staff. I have used many car rental companies but this has been the best hassle-free experience by far. No pushy top-up insurance sales pitch either. The car itself was spotless I was very impressed. The return procedure was quick and easy, no messing around these guys know what they are doing.”

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Posted 5 years ago

“I'd recently lost my lisense and Gatwick car rental helped me contact the DVLA to get the relevant details to rent a car. the other companies I had gone to just refused and not to mention Gatwick car rental was much cheaper. lovely staff, great car and great prices. 10/10 recommend”

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Posted 5 years ago

“A great service and fast efficient turnaround. We managed to get a car after they had closed. We are very grateful for all the extra assistance in this regard.”

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Posted 5 years ago

“So glad I found these people. What a great company. They picked us up at the airport. The drive to their offices is about ten minutes. We hired a Fiat 500 from them. It only had 4000 miles on the clock and was spotless. While we were in the office completing the paperwork a few other customers came in and it was obvious that they get a lot of repeat business. We nearly changed our plans on the last day of our stay in the UK and thought we might have to extend the hire period. I rang them and they could not have been more helpful. When I returned the car, the check-in was quick and easy and they ran me back to the airport. In total I paid less than a third of the cost that all the other Gatwick on-site car hire companies were charging and the best bit, is that the customer service is superb. Really great service- a rarity in the UK. Thank you guys - I will definitely use you every time I come to the UK.”

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Posted 5 years ago

“Faultless. I was recommended by a friend and I can only say it was a pleasure working with them. Very professional customer service, I was able to extend my hire period multiple times very easily, and the cars were all under a year old. As I have stated; absolutely faultless. Will be hiring out soon again, and again and again. Thank you for a pleasant experience.”

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Posted 5 years ago

“We have rented twice now from Gatwick Car & Van Rental. We have their service to be efficient, their staff polite and helpful and the rates excellent. We plan to continue to hire vans each and every time we enter and exit the UK via Gatwick Airport”

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Posted 6 years ago

“Clean car Very friendly, helpful staff. A good, very quick service to and from the airport. We would highly recommend this company And we will be hiring from them again in the future.”

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Posted 6 years ago

“Excellent service, third time I have hired a vehicle when visiting from Canada, New and clean cars, and got a taxi to take me back to Gatwick. Will be back”

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Posted 6 years ago

“'My initial phone contact with Gatwick Car and Van Rental indicated I was dealing with people who were not trying to get me interested with attractive offers that left out things any careful car renter would need. They did everything they undertook to do from uplifting us at the airport to delivering us back to the train. We were presented with an almost new car for 18 days and treated in a professional and courteous manner by all staff. I would use them again without hesitation.'”

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Posted 6 years ago

“Friendly and efficient service right through the whole process from making the booking, through airport pickup, to returning the vehicle at the end of the hire period - outside office hours but we were able to leave the car and drop the keys into a deposit box. We were very happy with the small automatic car supplied (an Audi) and wouldn't hesitate to use Gatwick Car & Van Rental if we ever fly in to Gatwick again. We will also recommend them to others.”

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Posted 6 years ago

“Very efficient and friendly service. Requirements were met and the price is very reasonable.”

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Posted 6 years ago

“We've hired for the second time from Gatwick Car & Van rental. Competitively priced. Fast and simple booking process. Good quality vehicles and great customer service. Highly recommended!”

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Posted 6 years ago

“professional polite service, prompt response, new cars, good models, good rates”

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Posted 6 years ago

“Competitively priced, very friendly service and immaculate vehicles. Have used them a couple of times now and they are my go-to vehicle rental company in the area. Give them a try next time you need a rental.”

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Posted 6 years ago

“This was the second time I have hired from these people and they were just as good as the first time if not better. I hired a crew cab this time to go to a festival and it was excellent. It looked like knew. The whole experience was great and I wouldn’t hire from anyone else locally.”

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Posted 6 years ago

“great service. picked us up at the airport and took us to the rental car place. Got a new Kia Sorento. clean inside and out. One suggestion to them is maybe a little more gas for the customers when they pick up their cars. otherwise excellent service, will rent when i go to UK again.”

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Posted 6 years ago

“Super pick up service from the airport, no waiting and a brand new car”

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Posted 6 years ago

“completely hassle free car rental with knowledgeable & obliging staff have know trouble recommending to friends when are you opening a branch in edinburgh ?”

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Posted 6 years ago

“Quick, polite and easy to contact service. No silly messing about regarding state of vehicle at collection and return. I have rented from large companies and have been kept waiting on several occasions but these guys were on the ball and will be my first choice in future.”

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Posted 6 years ago

“Friendly, helpful & responsive staff, brand new fantastic car and very good prices. I absolutely would not hesitate to recommend and WILL be using again. THANK YOU!!!”

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Posted 6 years ago

Gatwick Car & Van Rental is rated 4.9 based on 407 reviews