Gas Call Services Ltd Reviews

Name: Gas Call Services Ltd
Address: unit 11, Baker Road, Cramlington, Northumberland
Rating: 4.55

4.6 Rating 387 Reviews

88 %

of reviewers recommend Gas Call Services Ltd

4.6

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Gas Call Services Ltd:

We do things differently around here. That’s because you’re our number 1 priority. It all starts with delivering brilliant customer service from the very start. And we don’t just install your boiler and then you never hear from us again. Nope – we’re here 24/7 and we’ll check in at regular intervals to make sure you’re happy. Our fixed price quotes and monthly repayment plans, with no deposit options, take the pain away from getting a new boiler installed.

Visit Website

Phone:

0330 002 1171

Email:

hello@gascall.oc.uk

Location:

unit 11,
Baker Road,
Cramlington
Northumberland
NE23 1XA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“didn't see that terrible customer service before ! agreed an appt for the quote boiler installing at 2pm today. the engineer did not attend. rang them, say at 3. did not attend at 3. then rang them again at 3.30, she's just teasing me. avoid at any cost !”

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Posted 1 year ago

“Wow What a perfect gentleman. Mathew attended to fix my issue with my gass call timer. It was showing 0 centigrade. It was sorted in no time. Really cheery guy. Happy to help. I'm very pleased with the services.”

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Posted 1 year ago

“Rude staff who got angry at me for asking then to repeat the question. I'm 80% deaf so I struggle to hear. At the end of the call I cried as I felt so belittled.”

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Posted 1 year ago

“From start to finish the process was made really easy and seamless, especially Martin who went out his way to make sure my elderly father was looked after superbly. Thank you so much.”

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Posted 1 year ago

“Very professional service.”

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Posted 1 year ago

“Very good service arrived on the date agreed and on time excellent install no hassle would recommend”

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Posted 1 year ago

“From initial contact from Melissa to arrange appointments, survey video call from Sam and on to the installation of new boiler cannot fault service from Gas Call and local Glasgow gas engineers carrying out the installation. Feel it was a fair price for new boiler also including a new Hive thermostat.”

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Posted 1 year ago

“The whole team from receiving the first phone call, then the initial quote through to fitting were a pleasure to deal with. Our boiler had broken and we were without heating and hot water for 12 days which was stressful. Gas Call Services were prompt and efficient in arranging our new boiler and the fitter was very professional and left our home clean and tidy. They are a lovely, friendly team and made a stressful time much easier with their professional service. Everything was dealt with very quickly. Wouldn’t hesitate to recommend and use them in the future.”

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Posted 1 year ago

“My local council uses your service I had someone come along at the end of January to look at the job then they came back a month later I'll we need a part and a month later you still haven't been back to do the job a part I am looking at now on eBay apart that is in every plumb centre but some reason your company takes over a month no wonder you've lost the contract and swaleheating as one it back your company is dog's muck covered in puss and puke”

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Posted 1 year ago

“The support and care I received from Sam England was TOP NOTCH! He was so patient in explaining the options I had with the problemi with my boiler, he made himself available, should I had additional questions. He went the extra mile, finding a suitable boiler for me at the last minute when the supplier wasn't going to delivery the one originally ordered. He kept me informed with courtesy, helpfulness, care and surely a smile on his face. Thank you Sam, you really made a difference for me! All customer care staff should behave like you did. All the best. Roberta (Catford)”

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Posted 1 year ago

“Great service, and I'm very happy with my new boiler.”

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(Boiler Plan UK Ltd) - Posted 2 years ago

“Worst customer service dept of all times. Total and utter ,rank ,abusive and unhelpful woman on phone. Threatening , abrubt and completely unprofessional. Avoid this company at all costs. One star review almost too generous.”

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Posted 2 years ago

“Thank you gas call for fixing my boiler tonight you saved the day allways friendly guys they no there job better than most thank you”

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Posted 2 years ago

“Gas call have been outstanding. With EDF/D+G and this company have been professional and courteous. Had an issue with another company that D+G sent out which is being rectified by Gas Call. The plumber is located in my city (Bradford).”

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Posted 2 years ago

“We had our boiler fitted September, any questions we've had,we have spoken to Melissa, who has responded straight away , & acted promptly & kept us informed.”

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Posted 2 years ago

“Our boiler broke so was without heating and hot water, i was contacted by Gas Call the day after and they arranged a telephone survey really quickly, Umar was very helpful and we got the new boiler not too long after that. Very efficient and very happy with the service, everyone i have dealt with is polite and helpful”

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Posted 2 years ago

“Can't fault them at all. From start to end their service was brilliant, responsive and kept me up to date. Would highly recommend”

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Posted 2 years ago

“Very quick and efficient service”

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Posted 2 years ago

“Have had to have an engineer out 3 times since installation now have no hot water or heating again and am 75 years old! Very poor service”

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Posted 2 years ago

Hello Mr Taylor. Thank you for taking my call yesterday, it was great to speak to you. As discussed, some systems do take a little time to settle down or require attention post installation, which is why we have engineers available to respond. In this instance our engineer visits were for alternate issues rather than the newly installed boiler and hopefully these have now been resolved. As promised, you should have received my email. I hope the information I have provided helps to reassure you the boiler is fit for purpose and I hope the supporting literature helps to you to understand the system, educate how to use the controls and increase the pressure. You now have my contact details so please feel free to call me if you have any further questions. Thanks again for choosing Gas Call.

Posted 2 years ago

“Gas Call were very easy to deal with. The people in the call centre kept me informed about the timings and although it took some time to locate a boiler, I was kept informed. My only criticism is that it does not seem very efficient to send an engineer from Liverpool to do an installation first thing on Monday morning in Amersham, which must be nearly 200 miles away.”

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Posted 2 years ago

Gas Call Services Ltd is rated 4.6 based on 387 reviews