Gas Call Services Ltd Reviews

Name: Gas Call Services Ltd
Address: unit 11, Baker Road, Cramlington, Northumberland
Rating: 4.55

4.6 Rating 387 Reviews

88 %

of reviewers recommend Gas Call Services Ltd

4.6

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Gas Call Services Ltd:

We do things differently around here. That’s because you’re our number 1 priority. It all starts with delivering brilliant customer service from the very start. And we don’t just install your boiler and then you never hear from us again. Nope – we’re here 24/7 and we’ll check in at regular intervals to make sure you’re happy. Our fixed price quotes and monthly repayment plans, with no deposit options, take the pain away from getting a new boiler installed.

Visit Website

Phone:

0330 002 1171

Email:

hello@gascall.oc.uk

Location:

unit 11,
Baker Road,
Cramlington
Northumberland
NE23 1XA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We fully appreciate your organisation and the efficiency of your empolyees in all departments. The boiler as promised was installed within 5 days from date of order. The engineer attending, Phil was polite, extremely efficient and completed the installation within a day, leaving no mess. Slight teething problems after the installation in that three radiators downstairs failed to work 100%. As of two days ago a further engineer and manager, Mark attended and in less than an hour balanced the radiators which are now working satisfactory.”

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(Boiler Plan UK Ltd) - Posted 2 years ago

“Very well mannnard & helpful to customers.”

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(Boiler Plan UK Ltd) - Posted 2 years ago

“Absolutely brilliant customer service from James England who helped me to source the right boiler for my house and also a fantastic engineer (Chris Storey) who came to do the installation and did a really professional job, which required a full system change and went the extra mile! Would highly recommend Boiler Plan to anyone.”

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Posted 3 years ago

“Survey was really quick to get the order and told he had booked it in but received another call with a different installation date. And then wouldn’t return my messages”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“After your error on the first visit which caused work to stop before it even started a return visit the following week went out well, despite an additional £200.00 charge. Sustem works well now.”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“Fast efficient service. Great price, expert fitting service.”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“After some installation problems, the job was done quickly and efficiently, they even covered the cost of repairing the leaks”

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Posted 3 years ago

“Absolutely fabulous service from booking to installation.”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“Waste of time booked them 4 times for boiler service couldn’t be bothered to turn up or get in touch wasted 16 hours of my time on waiting in . When I phoned one bloke said they have the best heating service engineers in the north east what a joke he never turns up . Got an engineer from another company he came straight out only charged £50 lot cheaper than these lot”

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Posted 3 years ago

“Simple to enrol and joining”

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Posted 3 years ago

“The whole process from survey to installation was faultless and we're extremely pleased with the new boiler.”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“Awful experience with this company, I called them 6 times to try to arrange my annual boiler service and they never had an engineer next to where I live. At the end I had to call another company because I was just wasting my time with Boiler Plan UK Ltd. On top of this, they refused to give me my money back even when they had not provided with the service I was paying for. So, I wasted time and money. I will never deal with this company again.”

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Posted 3 years ago

“Clean and pleasant workers, only complaint they forgot to take the rubbish, we took it to tip. Our tenant enjoyed the company. Thank you”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“Really helpful from the first call, the video consultation through to the delivery and installation of our new boiler. Very impressed and all the staff are very friendly and know their stuff.”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“I had my new valiant boiler fitted. They have sent one engineer to install it. It took him half a day to install but there were a lot of issues the way he installed it. It is visibly wonky. Used plastic pipes and were sticking out of the property. Not really happy but I thought those were only the problem. After a week when I had my gas safety check. It failed. I had to call them again right away as our new tenants have to move that week. The response was slow and in the end they escalated it to their regional manager and sorted it out. But that has caused me a lot of stress and lost money as the tenant were not able to move because of the problem. Up until now I have not received a reply about my referral bonus and my query about the 10 yr warranty. I spoke to Valiant and they said online it says 2 yrs warranty only because the extended warranty of 8 more yrs should be applied by Boiler Plan. Poor customer service.”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“Boiler Plan has taken care of me and given me total confidence in every step of the way”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“Jack has done a brilliant job of fitting my new boiler today, extremely efficient and hard working, a credit to the company!”

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Posted 3 years ago

“Excellent service, prompt, high customer service given.”

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(Boiler Plan UK Ltd) - Posted 3 years ago

“Andy from boiler plan such a nice guy easy going was able to chat to him whilst doing job he got my heating and water back on very pleased with this company”

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Posted 3 years ago

“Had a Worcester boiler fitted in Nov 2020 Everything ok till 3 weeks ago when Lyric thermostat started playing up. Reported this only to be told thermostat is not covered by guarantee, only the boiler. I was offered the services of a fitter at a fee of £80.”

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Posted 3 years ago

Gas Call Services Ltd is rated 4.6 based on 387 reviews