Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,387 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,387 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 19th April 2025

403

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are really pleased with our Charleston table. We were kept informed of its journey all the way through to delivery. It's was extremely well packaged when it arrived on a pallet. Would definitely purchase again from Garden Street and would highly recommend.”

Helpful Report

Posted 18 hours ago

“Very good service & delivery, would definitely use again!”

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Posted 1 day ago

“Excellent service from start to finish, great customer service, delivery as stated. Garden furniture exceeded my expectations.”

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Posted 3 days ago

“Would definitely use Garden Street again. Happy with my order and a good price too. Delivery was perfect and I was kept updated all the way.”

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Posted 3 days ago

“Great service from ordering to delivery will definitely use again.”

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Posted 3 days ago

“I ordered a garden arbour seat from Garden Street. The price was very competitive, it arrived on a date to suit me and was all present and correct at delivery. Very pleased, so thank you Garden Street. Definitely would recommend you give them a look.”

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Posted 3 days ago

“I received excellent customer. I absolutely love my furniture set, and it is happily sat on my newly created gin terrace. Had a little hiccup with a protective cover being delivered to the wrong address but after contacting customer service and an investigation being completed I was sent a replacement. Thank you I will definitely be recommending and using you again.”

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Posted 4 days ago

“Really good quality products and super quick delivery”

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Posted 4 days ago

“The chap at the shop in Crewe was fantastic explain everything, very informative explained everything. Very pleased with his salesmanship! Only one small thing ! He gave us an order date ! However, we waited in ( we are retired) and it didn't arrive! But the day after he rang to say he was sorry and it was just an oversight! We are so happy with our purchase and hopefully when the weather returns to sunny we will enjoy it ! I would recommend your shop salesman in a heart beat to friends who need outside anything !”

Helpful Report

Posted 4 days ago

“Poor customer service follow through. I ordered an item on behalf of my elderly mother-in-law form my husband's. I called customer service to see if the item could be delivered in time for my husband's birthday. Someone was supposed to call me back. No one did. My husband's birthday came and went. I called again and was promised the item would be sent only to receive an email later to say the item was out of stock. A very disappointing experience all from start to finish.”

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Posted 5 days ago

“Our item arrived with the wrong washers and it took 2 weeks to receive the right ones. Also feel the description and images were misleading because they don't show the metal brackets and ground anchors required for installation (ground anchors aren't provided so we have to source our own). This should be made clearer before purchasing.”

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Posted 1 week ago

“Great delivery to our holiday home in Wales, well done”

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Posted 1 week ago

“Avoid this company. Unhelpful, slow at responding. Live chat makes you email and waste more time. Spent £1300 on garden furniture and a chair arrived with a leg an inch shorter than the others. It’s taken 2 weeks to tell me that the replacement will be delivered within 7 working days… as I say. Go somewhere else. Oh the delivery company they use has a different garden company on the status update emails so you feel like you don’t know who to contact for support. All round it’s poor.”

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Posted 1 week ago

“I'm happy with the small pebbles I ordered from garden street and I would order from them again. One minor issue I have relates to delivery, Garden Street stated that the courier would be in touch to arrange delivery with me. I got a phone call out of the blue when the lorry was outside my house and I was 20 miles away, they obviously has my number so why didn't they contact me? At least they didn't leave it kerbside like some hauliers and it was put in a sensible place close to my house.”

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Posted 1 week ago

“Purchased one ,then so pleased with .Purchased another Just as advertised. Delivery excellent Highly recommend.”

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Posted 1 week ago

“A company that knows how to look after their customers. So much choice all at amazing prices for such great quality. Ordering and delivery easy and without any worries. Communication throughout. Would recommend”

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Posted 1 week ago

“Excellent service easy to negotiate web site ordered my Victoria arbour delivered promptly by a very helpful driver I couldn't be more pleased,it's now assembled and in position in my garden and looks fabulous,many thanks Garden street”

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Posted 1 week ago

“Easy to assemble. Looks good with plenty of space, easy to access with lift out front. Added four turn button latches to secure lift out section, to increase seal, as location area is dusty. Very pleased with this storage unit would buy again.”

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Posted 1 week ago

“Would definitely use this company again”

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Posted 1 week ago

“Chose Garden street because of good write ups. All went well, good communication”

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Posted 1 week ago

Garden Street is rated 4.2 based on 7,387 reviews