Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,297 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first purchase at Garden Street and I’m very happy with the service received. I would highly recommend Garden Street to others.”

Helpful Report

Posted 3 years ago

“I ordered a gazebo had not received any communication about delivery date rang was told I will find out wjetevotvis and call you back no apology rang back again 3 days later samectjing we will ring you no explanation as to what was the problem rang again to get money back and was told by the same lady again you will get a confirmation for your refund no email only seems to be one person in customer service and takes all day to get through in the phone they must advertise goods they do not have very disappointing do not order from this site its quicker getting things from china”

Helpful Report

Posted 3 years ago

“Happy with my purchase of a garden bench from Garden Street. Ordering was simple and delivery was ahead of schedule. Only minus aspect to the whole transaction were the button head fasteners used to assembly the bench were of a poor quality and rounded off when tightening down. That aside with the product, I have no complaints about Garden Street.”

Helpful Report

Posted 3 years ago

“The product is great ! The promises of delivery times not so great. We purchased a Suncast Belmont shed two years ago which is brilliant but was 6 weeks late on delivery. We wanted a second Belmont shed but insisted I buy it on the grounds they don’t keep us waiting again, they promised prompt delivery BUT the same thing has happened 😤 Should have received my shed around now (21-6-21) now been told they will ring me on 6-7-21 to “tell me when THEY WILL DELIVER” so could be weeks away!!!! Not happy ! now trying to find another shed elsewhere!! Not good enough !! No offer of compensation! My advice to people…..look elsewhere.”

Helpful Report

Posted 3 years ago

“Excellent service especially after a problem with a damaged part was discovered and everything was resolved so quickly and easily. Will use them again.”

Helpful Report

Posted 3 years ago

“I have not received my item so unable to comment”

Helpful Report

Posted 3 years ago

“The arbour was well made and easy to assemble. Would use this company again”

Helpful Report

Posted 3 years ago

“Managed to source the planter we wanted online through this company. It arrived without delay, although had been told by other garden centres that wood is in short supply. Was easy to put together and looks great.”

Garden Street 5 star review on 20th June 2021

Helpful Report

Posted 3 years ago

“Very happy with the whole process. Ordered delivered ahead of time. Very grateful. Thank You”

Helpful Report

Posted 3 years ago

“Not received my order yet.”

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Posted 3 years ago

“Swing chair - Poor packing of product leading to items broken and missing parts. Back rail on seat snapped in two pieces (in picture covered in brown tape so we could assemble it) Cracked arm rest Missing bolts and washers”

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Posted 3 years ago

“We bought a palram sky light shed absolutely awful product it’s a knock off keter shed imported but at full price!!! Really flimsy rattles in the wind thin cheap material at top prices terrible to put together do not by this product!!”

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Posted 3 years ago

“Lovely bench - very poor delivery and service”

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Posted 3 years ago

“Works a treat, wife very pleased with adjustable stool, although you do have to watch for your fingers as the attached label informs you. Great price as well”

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Posted 3 years ago

“Very good high quality garden furniture cover”

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Posted 3 years ago

“Accepted order but were unable to deliver”

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Posted 3 years ago

“we paid you in full on the 8th of may it went out of our account on the 10th and we ve waited for a delivery ever since its now ennd of june still no arbour .”

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Posted 3 years ago

“Very pleased with the Rowlinson rectangular planter and lattice which arrived promptly within the delivery time slot quoted. Easy to assemble and looks good.”

Helpful Report

Posted 3 years ago

“Money taken and after nearly 2 wks was informed they did not have the goods. Should not have taken money if no goods. They did refund but will not shop there ever again.”

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Posted 3 years ago

“Brilliant box ! Every was smooth”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,297 reviews