Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and great service”

Helpful Report

Posted 3 years ago

“Very helpful staff on telephone when order placed. Great quality greenhouse staging received as ordered. Delivered within advised timescales. Recommended”

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Posted 3 years ago

“Absolutely fine. Placed order and goods were delivered by expected date. No problems no issues - nothing to report.”

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Posted 3 years ago

“Very good service would definitely order from you again in the future”

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Posted 3 years ago

“Ordered a picnic bench - received confirmation it was being sent out within a few days which was great! Stayed home all day, nothing turned up and was told it was delivered at 6.30pm which it certainly wasn't! It then took a week of back and forth between myself, Garden Street and their warehouse/fulfilment company to decide that it had got lost somewhere and it was now out of stock. Very little apology or acknowledgement of time wasted, just a straightforward refund which hopefully I'll receive in a few days. Just really disappointing!”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Ordered a double seater hanging chair in Feb 2021. Now almost July and still not received it. Website stated it was due in stock in April and never heard from the company so was forced to chase via emails and phone calls to be eventually told the product is now due in July due to issues with Brexit and the recent Suez Canal blockage. Although they offered a full refund, they should not mislead customers on their website and actually keep paying customers informed on their orders. I will not be ordering from this company again not because of the Brexit/Suez issue but because their service is not good enough.”

Helpful Report

Posted 3 years ago

“I bought a mini greenhouse in April 2020, and in under a year it was falling to pieces. Garden street have only offered a partial repair that resolves 1 of 4 issues with the product. Every time I get in contact it’s weeks before I get any response. The wood is cracking and discoloured. The frame has warped so the doors blow open in the wind, and the handles have disintegrated.”

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Posted 3 years ago

“never recived my bench even when phoning every day which was supposed to be a birthday present wouldn't give me a number to ring the warehouse never will get anything again very dissatisfied”

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Posted 3 years ago

“I was guaranteed 7-14 day delivery. On the last day of that timeline I was told my item would be a further two months! Still waiting. Therefore very hard to review in the product when it is yet to arrive”

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Posted 3 years ago

“Very poor. Wild flower turf it grew but with hardly any flowers, a waste of money”

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Posted 3 years ago

“Very good service. Bought a garden store online, price was lower than other sites offering the same product and delivery was exactly as stated. Got exactly what I wanted at a good price.”

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Posted 3 years ago

“excellent and very fair”

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Posted 3 years ago

“Love the table and the chairs with the cushions are really comfy. I like the fact that the set can be left outside in the summer and that recycled plastic bottles are used in the making of the cushions.”

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Posted 3 years ago

“Very polite and great customer service. Both are delivery and after sales. Definitely recommend this company on service alone.”

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Posted 3 years ago

“Ordered a disposable BBQ stand, arrived quickly, well packaged and was given a free disposable BBQ with it, which was a nice surprise.”

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Posted 3 years ago

“Bought a plastic shed was horrendous never bye there playing shed rip off keter shed service was poor products poor would not recommend”

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Posted 3 years ago

“Order arrived damaged. Have now waited over three weeks for a replacement part, Garden street have failed to respond to emails for over two weeks”

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Posted 3 years ago

“After an initial hiccup with the order (caused by high demand we understand) and a couple of phone calls, the very helpful people we spoke to sorted out delivery of our shed which arrived at its destination c3 weeks after the final order was agreed, Happy to say the shed is now erected and looks good.”

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Posted 3 years ago

“All in all the summerhouse had no major problems couple of pieces were slightly damaged but was covered later by other pieces so didn't matter, some bits missed out on the wood stain, and had a problem with the door but the person fitting it sorted it for me, and has others have stated before it is slightly smaller than 8ft. But like i said all in all nothing major, arrived on day and time so that was good and I would recommend to friends and family has I am pleased with the purchase all went OK.”

Garden Street 4 star review on 28th June 2021

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews