Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,313 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products, furniture arrived quite a long time after other items, but understandable in the current situation. Communication also good. Many thanks”

Helpful Report

Posted 4 years ago

“Have received a damaged item, after trying to blame the carriers when it was clear it was damaged before packing we are still waiting to find out about a replacement after many emails. Offered a measly £16 off to keep it but collecting the item & sending a replacement would cost 3 times that as bulky item Not sure who is making the decisions absolute nonsense to me but we will be returning when we eventually hear back A very frustrated customer!”

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Posted 4 years ago

“Turin Garden set we bought is fantastic.Very strong, robust and easily assembled. Would recommend.”

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Posted 4 years ago

“Great service, delivered on time with phone call before arrival. Good instructions, straightforward to put together (needed two people) really pleased with the final product. Thank you”

Garden Street 5 star review on 26th April 2020

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Posted 4 years ago

“Quick & efficient service. Item delivered on time. Would definitely use again.”

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Posted 4 years ago

“Our replacement gazebo canopy arrived swiftly and well packaged and it was a great price. Woul certainly use again and recommend to friends.”

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Posted 4 years ago

“Very good fire bowl. Good size, easy to assemble. Very happy with it.”

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Posted 4 years ago

“We were kept up to date on the delivery and it came when they said it would couldn't ask for more thank you”

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Posted 4 years ago

“Incorrect quantity delivered and then the wrong product delivered.”

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Posted 4 years ago

“In these usual times, very happy with my purchase.”

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Posted 4 years ago

“Really unhappy with customer service. I simply want to replace a faulty table which was delivered as part of a dining set I am otherwise satisfied with. 8 days on and am still being fobbed off with we’ll get back to you with a solution. Response time to email is 72h (if at all), until I mention contacting my card issuer which did provide a prompt response, only to be fobbed off again. All of this could probably be swiftly resolved with a phone call to the supplier - they cannot or are unwilling to even answer my queries. Uncontactable by phone and won’t call you back if you ask. Wish I’d never used this company, am fed up and problem is still unresolved.”

Helpful Report

Posted 4 years ago

“Excellent service. Product was of a very high quality and competitively priced compared to other retailers. Fitting instructions very easy to follow and the product was very well packed for despatch”

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Posted 4 years ago

“When ordering my palram 5x6 garden shed it was so easy ordered on line and fabulous price, the driver even delivered it to my gate, easy to follow instructions and no missing parts”

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Posted 4 years ago

“Great items and great customer service. I asked a question about a product and got a very quick response. Items delivered really quickly too.”

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Posted 4 years ago

“Bought the cantilever 3m parasol for my parents. Not seen it yet because saying away from them due to covid19. Got it delivered to their house. Deliver was quick and somebody put up for them. They absolutely love it. Was a bit pricey but I believe from what they say worth every penny (not that they know how much it cost). I’m a believer in you get what you pay for. I would not hesitate to strongly recommend Garden Street. Will look at options but unlikely to but for myself and my garden furniture at home is excellent supplied by Moda in Manchester and I think there’s got to be a bit of loyalty when you get a superb service and product. From this recent purchase I’ve got the best of both worlds 2 great suppliers Pricey but great products, a very satisfied customer”

Helpful Report

Posted 4 years ago

“Very disappointed in garden Street. I ordered a Item which was expected to arrive 5-7 days. This item never arrived. After many emails, I was informed 20days later that the delivery service damaged it and the item was not in stock. They were good at getting back and refunding me. However, I was not offered a replacement or the opportunity of a discount for my inconvenience.”

Helpful Report

Posted 4 years ago

“Order was dispatched very fast, received wrong colour item but customer services was excellent and sorted this.”

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Posted 4 years ago

“Ordered a swing March 24th for delivery as quoted by the company 1-5 working days it’s now April 24th and still no swing. Terrible service. Tried to cancel the swing to be told it was with the carrier. Carrier then delivered half of the swing and I’m still awaiting the rest. Sent emails but just getting fobbed off with replies. Chased today to be told I won’t get any money back until this part is collected and returned. If I have been waiting this long for the other part who knows when this will be collected. Avoid this company at all costs. I just want my money back so I can purchase what I wanted back in March.”

Helpful Report

Posted 4 years ago

“I am very pleased with the Palram 8x6 plastic shed that I bought from Garden Street,it was a great price and it was delivered on time.All the parts were in the box and there were a few spare nuts bolts and screws , all the materials of the shed are of a high quality.”

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Posted 4 years ago

“I would advise you to not shop here. I purchased what I required and thought it was on its way and 2 days later I got an email saying they couldn’t send it as had sold out and refunded me. By then everywhere else had sold out! This left me in a very difficult situation! So if you can shop elsewhere”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,313 reviews