Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,297 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You wouldn’t believe it! I have been asked to review the product BEFORE it has been delivered. Now TWO weeks OVERDUE.”

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Posted 3 years ago

“Great product, communication and service”

Garden Street 5 star review on 14th June 2021

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Posted 3 years ago

“Delivery good. No problems. Would use again”

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Posted 3 years ago

“The product ordered is fine, exactly what we wanted, slight issue with advertising 5/10 days delivery when it wasn’t in stock, they did notify me, but still a bit annoying as took 4/5 weeks.”

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Posted 3 years ago

“Not received goods on agreed delivery date and despite many phone calls no revised date, so would like to now cancel, hope this doesn’t become a difficult process as the service so far has been very disappointing”

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Posted 3 years ago

“Perfect item problems with delivery but sorted with a phone call 5***** product and service. We've stained it but comes treated as photo”

Garden Street 5 star review on 13th June 2021

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Posted 3 years ago

“Great product and service”

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Posted 3 years ago

“Really Happy with the product.”

Garden Street 5 star review on 12th June 2021

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Posted 3 years ago

“The item I bought is fine, although some minor manufacturing errors. Main concern was that website gave a 5-10 day delivery slot, but when I emailed I was told it was 14 - 28 day delivery.”

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Posted 3 years ago

“Product came on time and was exactly as described. Great service. Subscribed to emails and now get notifications of other products too.”

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Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

“Product delivered ahead of date expected. Was as described on website. Helpful delivery guy. Would recommend.”

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Posted 3 years ago

“Great service and great quality product”

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Posted 3 years ago

“Garden Arbour great. Delivered as stated and easy enough to put together.”

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Posted 3 years ago

“Hi, can't write a review, not got the goods yet,regards Rob Tate”

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Posted 3 years ago

“Customer service responses are polite so i've given 2 stars in line with the rating that Garden Street ask us to use. However I would prefer to give 1 star. The rest of the service is very poor. Items were in stock at point of ordering with max 28 day delivery time. Ordered early May. Repeated communications and questions, order moved to "dispatched" status but have been told today that the items are not in stock or available due to a stock 'misallocation' and that the delivery timeframe is indefinite. Refund offered which i have taken up. Fundamentally not a good enough service and over a month wasted on our garden project.”

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Posted 3 years ago

“Item arrived damaged had to call 6 times before any thing got done, told we will sort it out and call or email you, they never do, eventually got money back, very poor customer service.”

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Posted 3 years ago

“Good service, good product, will buy again from them. :)”

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Posted 3 years ago

“Shed ordered 15th May with 10-20 working day delivery scheduled. Just found out (i have had to chase twice as they don't respond) that it will be delivered week commencing 19th July - TWO MONTHS LATER?!?! They have offered to refund the purchase but i installed the shed base to fit already. I wouldn't use this company, misleading delivery times on website, dreadful response time on customer orders and they have made no effort to expedite delivery even though they are around 8 weeks late. Only question, why cant i rate zero stars??”

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Posted 3 years ago

“Excellent service, great product, delivered promptly”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,297 reviews