Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very efficient service, fencing panels were due in 3 weeks but instead arrived in a week. The delivery driver was extremely finish and helpful. The product was of excellent quality - altogether you couldn’t ask for more.”

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Posted 3 years ago

“The delivery person was extremely pleasant and helpful. I will certainly recommend them”

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Posted 3 years ago

“Very pleased with purchase”

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Posted 3 years ago

“Very Good - Would happily use this company again, or recommend to a friend.”

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Posted 3 years ago

“Great product at a great price. Delivery prompt and timely. I would happily use Garden Street again.”

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Posted 3 years ago

“Very pleased with chairs waited just over a month but worth the wait.. Great quality and comfortable and would highly recommend them 😊”

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Posted 3 years ago

“Ordered LG Outdoor Soleil Parasol 6/6/21-advised awaiting stock. Paid for and my account debited 7/6/21. Not yet supplied but iut had been suggested it would be in stock 16/6/21. Telephoned twice - last 24/6/21 and each time told that someone will call back with info . Dispatcher blamed which suggests item has been in stock, but information not yet supplied as to when I can expect the item. Shame - rather confirms what others have been saying about this company. John Barnett”

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Posted 3 years ago

“I haven't received it yet and haven't received a delivery date but this is the second time i've been asked to review. It is day 24 of the 28 WD delivery, so hope to hear something soon.”

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Posted 3 years ago

“This was my first purchase at Garden Street and I’m very happy with the service received. I would highly recommend Garden Street to others.”

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Posted 3 years ago

“I ordered a gazebo had not received any communication about delivery date rang was told I will find out wjetevotvis and call you back no apology rang back again 3 days later samectjing we will ring you no explanation as to what was the problem rang again to get money back and was told by the same lady again you will get a confirmation for your refund no email only seems to be one person in customer service and takes all day to get through in the phone they must advertise goods they do not have very disappointing do not order from this site its quicker getting things from china”

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Posted 3 years ago

“Happy with my purchase of a garden bench from Garden Street. Ordering was simple and delivery was ahead of schedule. Only minus aspect to the whole transaction were the button head fasteners used to assembly the bench were of a poor quality and rounded off when tightening down. That aside with the product, I have no complaints about Garden Street.”

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Posted 3 years ago

“The product is great ! The promises of delivery times not so great. We purchased a Suncast Belmont shed two years ago which is brilliant but was 6 weeks late on delivery. We wanted a second Belmont shed but insisted I buy it on the grounds they don’t keep us waiting again, they promised prompt delivery BUT the same thing has happened 😤 Should have received my shed around now (21-6-21) now been told they will ring me on 6-7-21 to “tell me when THEY WILL DELIVER” so could be weeks away!!!! Not happy ! now trying to find another shed elsewhere!! Not good enough !! No offer of compensation! My advice to people…..look elsewhere.”

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Posted 3 years ago

“Excellent service especially after a problem with a damaged part was discovered and everything was resolved so quickly and easily. Will use them again.”

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Posted 3 years ago

“I have not received my item so unable to comment”

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Posted 3 years ago

“The arbour was well made and easy to assemble. Would use this company again”

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Posted 3 years ago

“Managed to source the planter we wanted online through this company. It arrived without delay, although had been told by other garden centres that wood is in short supply. Was easy to put together and looks great.”

Garden Street 5 star review on 20th June 2021

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Posted 3 years ago

“Very happy with the whole process. Ordered delivered ahead of time. Very grateful. Thank You”

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Posted 3 years ago

“Not received my order yet.”

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Posted 3 years ago

“Swing chair - Poor packing of product leading to items broken and missing parts. Back rail on seat snapped in two pieces (in picture covered in brown tape so we could assemble it) Cracked arm rest Missing bolts and washers”

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Posted 3 years ago

“We bought a palram sky light shed absolutely awful product it’s a knock off keter shed imported but at full price!!! Really flimsy rattles in the wind thin cheap material at top prices terrible to put together do not by this product!!”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews