Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product which will last for many years. Do recommend the tops are joined together with a brass bolt and timber legs are used to support the weight when both open. Also added a brass bolt at the top of the front door to keep them shut. One leaf had a tendency to open at the top due to a light defection in the timber frame. Ideal for the DIY.”

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Posted 4 years ago

“Service was excellent, The Hartlebury love bench was robust, easy to assemble and looks fantastic really good value.”

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Posted 4 years ago

“Bought shed in a box - absolutely great very strong and requires 2 people to put up but the instructions were really clear. Great”

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Posted 4 years ago

“The firepit I ordered was amazing, cheaper than elsewhere and arrived so quickly”

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Posted 4 years ago

“I have sent two e mails cancelling my order without any response. I called Jake to advise him that a delivery at the end of this month is not satisfactory and that i want a refund. He told me that they are waiting for confirmation from their supplier that they have cancelled the order! Not good enough. I did not place the order with Norfolk Leisure.”

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Posted 4 years ago

“Very prompt and efficient delivery”

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Posted 4 years ago

“Very flimsy shed, if I realised it was like that I wouldn't of bought it.”

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Posted 4 years ago

“Poor service no order no contact just rubbish service. Still waiting told 3 desperate stories as to what happen to my order. Receive app to track order on 27th August 2020 and that’s all the apps says. When order storage container said it would take 7-14 days and items were in stock.Mid September enquired when my order will arrive I was originally told that they had know idea and said they would call me back never did. Called again next day told it would be expected in end of September. Call end of September spoke to someone else’s who now said that they depot has lost the order and would come back to me to tell me when it’s arriving. Called at the beginning of October I was told it was out of stock 3 different explanations no further contact from Garden Street or update and no apology poor, unprofessional service and clueless staff who have no idea as to what has happened to my order and the level of silence is deafening. The question should why would you use this company in hindsight you should take your money and there after tell you nothing but fiction and lies. Now I will have to spend the next few dats trying to either get my order or money back which on current form is likely take an age to achieve. I won’t give up even if I have to initiate litigation. Rubbish service no customer service, customer not at the centre of of what they do and more importantly no customer focus at all. To date not receive what I have paid for poor poor poor!!!!!!!”

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Posted 4 years ago

“We were very impressed with the efficient service from Garden Street. The patio chairs and table that we ordered arrived after a few days of placing the order. We were kept informed about the delivery date. It was well packed. We could not have been more pleased with the item itself and its delivery.”

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Posted 4 years ago

“Still Waiting for my Furniture”

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Posted 4 years ago

“Slight hiccup on the order, but once contacted they acted very quickly.”

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Posted 4 years ago

“Great product..fast delivery..no problems”

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Posted 4 years ago

“Very good, service, they answered all my questions. Excellent communication & prompt delivery.”

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Posted 4 years ago

“Two pieces broken but phoned and spoke to a very helpful and apologetic person who helped arrange replacement parts to be sent - very happy with the service”

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Posted 4 years ago

“All delivered in good condition, so very pleased. But think I would buy bigger plants next time.”

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Posted 4 years ago

“Great that not having my men at hand in time to help offload from the lorry, the driver managed to do most of it himself.. Extremely punctual also given the estimated hours beforehand. I wish all companies have courteous staff like this particular gent, especially when dealing with my age group OAP....Good Luck to you all and many, many thanks. Will post pictures when my shed is up and running...may take me a while...”

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Posted 4 years ago

“Great product. Thanks”

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Posted 4 years ago

“one chair was slightly damage fix it myself... very good service”

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Posted 4 years ago

“5 star. On time and thoughtfully delivered.”

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Posted 4 years ago

“Very pleased with goods and service”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,299 reviews