Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,313 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the service but no contact from order until delivery I would love an update on delivery in between! However I was happy that product was exactly what I ordered and delivered within time frame given! Information on product was also very useful!”

Helpful Report

Posted 4 years ago

“Purchased an anthracite palram skylight shed to replace an old wooden one that had been gnawed by rodents (back onto a field) so this should be the ideal solution. Very happy with our new shed that took 2 adults a sunny afternoon to put together and matches the fence perfectly.”

Helpful Report

Posted 4 years ago

“We purchased a Palram Harmony Hybrid Greenhouse 6 x 6. The instructions for building the greenhouse were very clear. Using silicone spray as suggested in the instructions for ease of sliding the polycarbonate panels in place helped a great deal. Garden Street kept us well informed regarding delivery.”

Helpful Report

Posted 4 years ago

“Placed an order on the 28th of March for a swing set for my daughter. Website quoted 7-10 delivery. Business as usual during covid crisis approach is definitely not the case. It's now the 21st of April my daughter's birthday has been and gone. I have tried to ring several times and left messages, not one of my calls has been returned. Have sent emails asking for a more specific delivery date.......get a generic email back saying the courier will contact me before delivery. This is not helpful i would at the very least expect a staff member to be able to say whether goods have been dispatched or not and chase it with the couriers. Poor service and response....still waiting with no answers and a disappointed 4 year old!”

Helpful Report

Posted 4 years ago

“Had a problem with not enough items sent, resolved quickly and great customer service. Would highly recommend and would not hesitate to order from Garden Street again!”

Garden Street 5 star review on 21st April 2020

Helpful Report

Posted 4 years ago

“Easy to use web site ordering, very good communication and fast delivery. Garden Arch well made and easy to put together”

Helpful Report

Posted 4 years ago

“Thank you for your review of product, as yet we have not received our goods and after several emails and phone calls with no one getting back to me over the last 2 weeks all I can say is I'm extremely disappointed. The only contact I have had is to say you received payment on the 1st April. Please could you get back to me and let me know when you are going to deliver our order.”

Helpful Report

Posted 4 years ago

“we ordered fence paint 27th March payment was taken the same day, after emailing and phoning we were advised two weeks ago that this was being dispatched we are still waiting. We requested a full refund 4 days ago and have not had a refund or email response. Will definitely not use this company again.”

Helpful Report

Posted 4 years ago

“Still waiting for my turf, was told 5-10 working days, has still not arrived. phoned up put on auto answering machine, nobody has contacted about the delay, cannot finish our back garden, would not use this company again, poor service only ordered as it said we still are delivering, husband furious that we are still waiting. We will be asking for our money back, they were quick enough to take it.”

Helpful Report

Posted 4 years ago

“Great quality stuff...garden chairs and table set, parasol, parasol base. Came on different deliveries (not a complaint)All deliveries were well managed and on time. No damage and friendly delivery crew. Would recommend Garden centre.”

Helpful Report

Posted 4 years ago

“Ordered an item on 24th March stating 1-5 working days. Chased and told them I wanted a refund, was told item was with the Carrier. Item delivered but only delivered 1 of 2 parts to it. Just sitting in my garden. Awaiting ages for a response. Just want this pack collected and my money back that I paid nearly a month ago. Very poor. Wouldn’t recommend.”

Helpful Report

Posted 4 years ago

“I was a little daunted when I opened the box ! So many parts. Watched the assembly video a couple of times & then watched it in stages as I was building. Good quality shed, double doors & maintenance free. Took two of us about 8 hours to assemble. Price was cheapest I could find on net by over £100. Delivery was 4 working days under current conditions which is excellent. Palram Skylight 6x8”

Helpful Report

Posted 4 years ago

“I would not recommend this company to anyone as they don't know the difference between a rectangle table and a round table. The service when you call is disgusting , You would have thought after the 1st delivery of a rectangle table they would have insured a round one would have been sent next but with Garden chic you get another rectangle one with no chairs,”

Helpful Report

Posted 4 years ago

“Hugely helpful over the phone. Would recommend and use again. Particularly conscious of the high quality of service they provided during such a busy and difficult period.”

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Posted 4 years ago

“Good communication product was easy to use and would definitely buy again nice black as well. Will be even better after a couple of coats.”

Helpful Report

Posted 4 years ago

“Great shed - a little tricky to build but looks great once its up. The skylight roof is a nice feature.”

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Posted 4 years ago

“Still waiting for our delivery!”

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Posted 4 years ago

“Thank you for an excellent service Rebecca”

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Posted 4 years ago

“I would love to write a review ? But as I am still waiting for my order I can’t . I understand the problems at the minute , but as soon as I receive my fence paint I will be more than happy too ?”

Helpful Report

Posted 4 years ago

“Value for money & Excellent service & delivery.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,313 reviews