Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with quality of our Rowlinson arbour. Delivery was quite quick. The email suggesting we check the progress of the delivery driver was not updated, so he arrived when it still indicated that he was at depot, but not a problem.”

Garden Street 5 star review on 26th June 2020

Helpful Report

Posted 4 years ago

“Ordered our bench 31st May (website said in stock) not had a confirmation of delivery date. Emailed to chase a week ago, had a reply to say they would check & get back to me. Nothing yet 😟.”

Helpful Report

Posted 4 years ago

“Items I ordered were out of stock after my order was taken and cost charged. When they were cancelled I very quickly got my refund. They quickly got in touch and apologised.”

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Posted 4 years ago

“Ordered a parasol nearly a month ago and still not turned up. Keep being told by email it will be delivered soon, but never is. Can’t get through to speak to anyone on the phone. Awful, avoid this company.”

Helpful Report

Posted 4 years ago

“simple order process,was kept up to date when order was Dispatched.Also free delivery will buy from you again in the future”

Helpful Report

Posted 4 years ago

“I thought the log rolls were of good quality and, although they took some time to arrive, it was within the time span stated. The only problem I had was that the rolls were stapled together so firmly it took me some time - and a bent screwdriver - to unroll them. Other than that, no problems at all.”

Helpful Report

Posted 4 years ago

“Just what we were looking for. Many thanks for the speedy delivery - it came much quicker than we were expecting! It is now in place with a coat of black paint and looks super. Many thanks”

Helpful Report

Posted 4 years ago

“The quality of the wood was good however fitting in some cases was difficult For instant the dows to the back rest and side chair support was 5 to 7 mm adrift the long thread screw where difficult to align with the thread nut if you push them to far you cannot get the thread nut out so if you miss as I did on some occasions you would have to use a 6 inch screw.”

Helpful Report

Posted 4 years ago

“Wrong gazebo turned up tried emailing Garden Street they did not help at all. Then was told it would be delivered and the wrong one picked up ...but no they collected the wrong one and did not exchange for the correct one. Then had to wait a further 7 days until the correct was delivered !! Haven't opened it yet we will tomorrow!!”

Helpful Report

Posted 4 years ago

“Quick, efficient, helpful on the phone. Everything arrived right on time despite the lockdown and the finished product is very good - great value in fact.”

Helpful Report

Posted 4 years ago

“Expected a functioning compost bin, received something like a Jenga puzzle, tools required to build. Also untreated wood was wet. I should have ordered a plastic type at third of cost.”

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Posted 4 years ago

“good price on time well packed would use again”

Helpful Report

Posted 4 years ago

“Excellent comms during the height of lockdown and also a fast delivery! Love my hanging egg chair!!”

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Posted 4 years ago

“I cannot fault the service to begin with which is first class. The quality of the product (Swinging Hammock) is also superb 👍. Enjoying every evening chilling out. The best purchase I have made, which I know will give me many years of happiness in the years a head. 👏👏👏😎☀️”

Helpful Report

Posted 4 years ago

“20 days after placing order for something that was due in 5-10 days and still no update from Garden Street. No idea whether to expect the goods or not.”

Helpful Report

Posted 4 years ago

“Order placed 1st June, advised 7-10 working days delivery. Still not received, no one answering phone & still awaiting answer to email I sent a couple of days ago. If item is out of stock this should have been advised at point of ordering!! Terrible customer service.”

Helpful Report

Posted 4 years ago

“excellent. product arrived quickly given covid restrictions. best price on the market that I could find for our product. very happy. thank you”

Helpful Report

Posted 4 years ago

“Very good service arrived within 3days of ordering would definitely recommend ‘this company”

Helpful Report

Posted 4 years ago

“Product delivered within 10 days of ordering. Excellent product and great service. Will definitely purchase from Garden Street again.”

Helpful Report

Posted 4 years ago

“Ordered on the 4th June. Have emailed couple of times asking for a dispatch date. Still not got one. P”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews