Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,327 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered product that was in stock with 3-7 days delivery. Chased product after 7 days, informed it was with delivery company and would get back to us. No feedback, chased again following week with a similar response. Informed that if we didn't get a delivery date within 24 hrs would cancel order. Order cancelled the following day.”

Helpful Report

Posted 3 years ago

“Norfolk Leisure XXL Deck Box looked ideal and the expected "in Stock" date was acceptable, so ordered and paid. The box arrived in stock Garden Street dispatched it to Crewe via DX delivery and tracking for onward delivery to Norwich. It never arrived.. Several phone calls and many days later, I had to cancel and request a refund (The next available expected stock was weeks away)...so a bit disappointing really and perhaps out of Garden Street control.. however as a customer, what else can I say?.., bought the same box elsewhere and the item is very good and arrived on time.”

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Posted 3 years ago

“The product came a bit later but always on time as the shop informed me. That product is fantastic and very useful”

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Posted 3 years ago

“Dreadful company to buy from. Purchased garden swing advertised as in stock for delivery. Waited over 6 weeks with no communication from the company to inform me what was happening unless I phoned them which I did numerous times. Took 3 people to "investigate".Finally they emailed to say the swing was lost and they had no stock so cancelled the order. Poor customer service.”

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Posted 3 years ago

“Good service and delivery. Product as expected and was fine to put together.”

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Posted 3 years ago

“Delivery guidlines very misleading. Expect to wait longer. A lot longer”

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Posted 3 years ago

“Execellent”

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Posted 3 years ago

“Product was difficult to assemble as had not been pre drilled. Also the instructions advised the screws were placed in positions that were impossible as no room to get a screwdriver or drill into. Poor design”

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Posted 3 years ago

“good product”

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Posted 3 years ago

“excellent company .seamless purchase from start to delivery .Highly recommended business .”

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Posted 3 years ago

“Absolutely appalling service, delays, cancelled delivery slots, delivery re booked for today still no shed. Customer services very unhelpful. Very poor service from the start and still nearly 5 weeks later no shed has arrived and no one has returned my calls or made any contact. VERY UNHAPPY”

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Posted 3 years ago

“Great product thast was actually in stock and ready to deliver, unmlike numerous Garden Centres who takje the order and then keep yopu waiting indefinetly for your goods”

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Posted 3 years ago

“Ordered a summerhouse and was promised the delivery of 1st April which we took holiday for , we then got a call to say it was delayed and didn’t know when it was coming . They company then said could only deliver on a thurs or Friday with with our shift patterns was going to mean July so we cancelled order and are making one instead . It may be the courier to blame but was very disappointed with our order and experience”

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Posted 3 years ago

“Very poor shed the main beam that holds the roof up was broken in half the plastic windows don’t even fit very poor”

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Posted 3 years ago

“Still awaiting notification of the delivery daye of our oder.”

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Posted 3 years ago

“Very good service, product exactly as described and delivered on time by a helpful, friendly person. Would use again.”

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Posted 3 years ago

“Very pleased with my purchase and delivery man was so good and helpful.”

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Posted 3 years ago

“Nice website, easy to order, nice receipt. Ordered 7 March, paid for, but item not received and they wanted a review. More than five weeks after ordering I called and talked to a very nice polite young man who said he would check on the order and call me back. Well he didn't call back but next day there was an email advising of delivery and my order was magically on my doorstep less than 24 hours after my call. I love the bench it was easy to put together and looks good. However, happy as I am to have my order I am still extremely disappointed with the lack of communication from this business or anyone trying to deliver. I seriously doubt that I will order from Garden Street again as it was not worth the aggravation. If my first order was not any kind of priority then enough said. Communication is key to any business success and I felt that it was sadly lacking.”

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Posted 3 years ago

“The four trellises I ordered were to replace ones that were falling apart after 18 years. The new trellis slats were slightly thinners/narrower than expected but otherwise were a perfect replacement and I hope will last for another 18 years!”

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Posted 3 years ago

“After ordering a dining set that said it was in stock then not receiving it I was very disappointed that I had to chase the item only to be told the product wasn't available?! Firstly why advertise a product as In stock when it clearly wasn't. I was just told i could either cancel or wait?! I have had no further communication. I have waited because now everything else I liked is now out of stock. The only communication I have had is asking me for a review?! No updates 😕 I now don't know if I should just cancel or wait. Shocking communication and also misleading advertising saying item was in stock delivery should have been within 14 days. Very disappointed.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,327 reviews