Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,327 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order . Quick delivery. Very pleased. Would definitely shop with them again”

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Posted 4 years ago

“Gazebo is well made and looks great”

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Posted 4 years ago

“Excellent value,excellent service and delivery 👍👍👍”

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Posted 4 years ago

“Part 8221 missing Not easy for one person to put together Not as sturdy as I thought Please send missing part ASAP”

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Posted 4 years ago

Good Morning Thank you for your review. We are sorry to hear this arrived with a damaged part. We can see a member of the Customer Service team contacted you directly regarding this review and arranged for the replacement part to be sent out to you. We are glad to see that this has been resolved, however, if you have any queries then please do not hesitate to contact us and our apologies for any inconvenience caused. Kind Regards GardenStreet

Posted 4 years ago

“The young man I spoke to was very helpful and had a clear voice ,Sadly due to weather have not put it up yet, Palram cardboard box with heavy parts in is not strong enough for the weight even with 4 people lifting, Will send a full review when I have put it up. Many Thanks Bryan”

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Posted 4 years ago

“Received out item when advised arrived in good condition and we were very pleased with the product, Thanks BJG”

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Posted 4 years ago

“Items arrived in perfect condition and well packed. Would use this company again.”

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Posted 4 years ago

“I ordered an artificial christmas tree from Garden Street. I was subsequently contacted to inform me that the product itself was not entirely as advertised and that some specifications of the actual product were different to those listed on the website. Nevertheless I proceeded with the order and received the product promptly. However, there was an issue with the lights, which meant that only 2/3 of the sections were fully lit. My experience with the customer service team has been positive and they sent replacement parts and responded quickly to emails. However, the issue/fault was not resolved and I spent Christmas with an expensive product that did not properly work and have not been offered a refund or a replacement that actually works. UPDATE: I have now been offered and accepted a full refund with minimum fuss. I have therefore awarded 3 stars. Very good customer service but a product that sadly didn’t fully work as expected.”

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Posted 4 years ago

“Excellent service. Very efficient and would highly recommend Garden Street.”

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Posted 4 years ago

“Good products are always easy to sell. Delivery of the product was good and timely. Ordering was easy. Delivery man was helpful and punctual. Well done all.”

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Posted 4 years ago

“Unable to deliver to Northern Ireland yet accepted my post code in their checker”

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Posted 4 years ago

“Good price and was the first company to contact me during lockdown.”

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Posted 4 years ago

“Telephoned on 25th November 2020 in advance of ordering to check stock availability as the item was for a Christmas and was advised delivery within 10 working days. Placed the order online and received an email a few days later advising delivery wouldn't be until the end of February 2021. My refund was received promptly and the staff were courteous but I would not buy from them again.”

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Posted 4 years ago

“Good quality product , fast and reliable service”

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Posted 4 years ago

“Delivery arrived as promised on selected date and within the time slot. Very helpful delivery driver.”

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Posted 4 years ago

“I was told I would receive the item at the start of December and had been promised a second delivery attempt, the phone never happened. Had to ask for a refund on many occasions. Poor customer service and there were no apologies. I will be going elsewhere to buy the storage box. It’s a shame I didn’t want to support a large retailer, but The Garden Street will not receiving my money in future”

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Posted 4 years ago

“Excellent service...”

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Posted 4 years ago

“I placed an order for a Europa Leisure Brava Low Fire Pit on 22-12-20. Due to Covid I wanted the fire pit for New years eve so we could at least have a cuppa around the fire as my children visit with not being able to come in doors. Dave was very helpful on the chat facility and explained that he couldn't guarantee delivery until the new year but he said he would put a request in for me. Im really chuffed to say it has arrived today "christmas eve". Thank you so much This fire pit is really good quality, Easy to put together and I cant wait to roast marshmallows around it tonight. Thank you so so much. Merry Christmas”

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Posted 4 years ago

“The Parlam Sierra Patio cover is now erected and is an ideal covid shelter for visiting friends and family. I am pleased with the quality the price and the service from Garden Street. Speedy delivery and communications on the day, would hapily recommend Garden Street.”

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Posted 4 years ago

“Excellent Xmas tree, better than expected, can highly recommend. Fast delivery service”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,327 reviews