Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,310 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the 2 planters that I bought. Easy to assemble for a diy amateur. They look expensive, excellent value for the money. Very pleased with the soil as well. Service and delivery was as promised and contact with Garden Street was courteous and helpful.”

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Posted 4 years ago

“My bench came in 2 days which considering the current situation is marvellous. The bench was easy to assemble on my own and is lovely and much admired. Thanks 😊”

Garden Street 5 star review on 3rd June 2020

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Posted 4 years ago

“Terrible service, aren’t accepting calls. Have waited over a month for a resolution about damaged goods.”

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Posted 4 years ago

“Products arrived damaged and late. Company has taken weeks to get back to me, keep getting an email saying they are checking with their warehouse, what are the checking? You cannot phone them. I have agreed to send back shed which had several parts damaged. Very poor customer service.”

Helpful Report

Posted 4 years ago

“Although i was happy with the procedure of ordering and the delivery of my product, the product in question did have a couple of things wrong with it, the left wooden panel had a crack in it and some of the crew holes for the top lids were not lining up with the hinges. would i need to contact Rowlinson or will you do that, I look forward to your reply”

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Posted 4 years ago

“We are very pleased with our purchase and the customer service from Garden Street. We had to contact them and found them efficient and pleasant. We would be more than happy to shop with them again.”

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Posted 4 years ago

“Really disappointed with Garden Street after returning a garden parasol to them, which I had to pay for (not free returns), the couriers lost the item in transit and refused to reimburse my costs, I had to do all the chasing to no avail, consequently Garden Street, would not refund my money £117.00 as they had not received the return. Please always check what the terms and conditions are when ordering and use companies that pay for the returns.”

Helpful Report

Posted 4 years ago

“Ordered an item in April, still not delivered and the customer service is shocking. I do appreciate the Covid situation but why advertise and let me purchase an item you are unable to deliver. Wish I could speak to someone to complain”

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Posted 4 years ago

“Ordered a garden bench on arrival it was found to be incomplete, I contacted Garden Street and explained the issue it turned out to be a manufacturer fault however Garden Street went above and beyond to get the missing pieces to me in a couple of days, bench is in position and we are enjoying a new seating spot in the garden, I would highly recommend this company.”

Helpful Report

Posted 4 years ago

“When the bin store arrived it was damaged, the delivery man was kicking it instead of lifting it. I was told to send an e-mail with photographs of the damage, haven’t heard anything since!”

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Posted 4 years ago

“No problems ordering, arrived in good condition within a good time. Good product”

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Posted 4 years ago

“I would highly recommend this company. I ordered a new bird table which arrived less than two weeks later. Unfortunately there was a piece broken off one of the tiles on top of the table and one of spars had a split. I sent photographs of the damage and received an immediate reply. A new tile and spar was sent by return of post. The table was also much cheaper than the same table in Amazon - a saving of over £40!! I would have no hesitation in placing orders with this company again.”

Helpful Report

Posted 4 years ago

“Had to return faulty furniture over a week ago but despite 3 emails to them I have had no reply to confirm that they have got the goods or when I am to be refunded. Next stop Trading Standards.”

Helpful Report

Posted 4 years ago

“Appalling service from this company. We ordered a garden dining set one month ago and having chased them on numerous occasions I have just received an e-mail saying sorry, there was a problem with our stock allocation and the product has been sold out. Customer service is so important and this company has badly let me down. There is no excuse not to keep customers informed and I am deeply disappointed in them.”

Helpful Report

Posted 4 years ago

“An excellent product that was well packaged and fairly easy to put together. I did, however, vary from the instructions for the table to make the fitting easier. It's very well made and looks great on our new decking. And it was a very good price compared to other sites and local garden centres. The only problem was that the table arrived a day after the chairs, but this was, I think, down to the delivery company when they loaded the lorry!”

Helpful Report

Posted 4 years ago

“Shocking customer service.... no contact with us regarding updates on our shed unless we contact first... 6 weeks later and still waiting for an update or delivery.... no excuse to not keep intouch!!!!!”

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Posted 4 years ago

“Good service. Competitive pricing”

Helpful Report

Posted 4 years ago

“My new cantilever umbrella is swinging round all over the place, taking itself completely out of position with the wind! Nearly a full 180 degrees swing completely away from where I’m wanting shade. It’s becoming very frustrating and I’m wondering what the problem is? Can your customer service contact me please on 07790 634668? Thank you. Kind regards, Jane Ferguson”

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Posted 4 years ago

“Very happy with purchase, good product and price. During current difficult time’s delivery was prompt.”

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Posted 4 years ago

“Fantastic price, fantastic quality and super fast delivery. 1st time shopper who will return”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,310 reviews