Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a bench for my husbands 90th birthday. It is both sturdy and comfortable. Easy to put together, he did it himself.”

Helpful Report

Posted 3 years ago

“Very quick service , on the odd time I have spoken to any members of staff they have always been very polite and helpful and they appear to know what they are talking about and that gives you great confidence in the company”

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Posted 3 years ago

“Fabulous service from start to finish highly recommended”

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Posted 3 years ago

“Our hardwood garden bench looks great and is very solid. Delivery was excellent as well, would definitely use again.”

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Posted 3 years ago

“Easy to build but it is a two person job does what it says on the tin simple”

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Posted 3 years ago

“I bought 2 sets of outdoor tables and chairs. Customer Service is excellent - answered the phone really quickly and very helpful. Tables and chairs very sturdy and excellent quality. I would definitely recommend.”

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Posted 3 years ago

“Very poor. Let me down by not supplying the item I purchased. Offered an alternative that was not viable, refused to supply a suitable one unless I was prepared to pay considerably more. One of the staff I spoke to was ok but the other talked over me in a patronising way. When I commented that this was not a very good way to treat a customer, he said in an offhand way, 'we have hundreds.' They have one less now.”

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Posted 3 years ago

“We didn’t have a great experience of the purchase of a playhouse for our children. To be fair though, the fault was with the supplier rowlinson. Garden street staff were extremely responsive, courteous and helped us to get the issue sorted to the very best of their abilities. I would purchase from garden street again, but would advise caution if purchasing a rowlinson high view hideaway playhouse. Please only purchase if you are reasonably handy and can correct parts of the manufactured product that don’t quite fit as intended and also use some common sense to interpret the instructions where they are not entirely clear. Garden street staff were great. Definitely recommend them from a customer service perspective.”

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Posted 3 years ago

“Deliver of Garden Creation screen planter was very efficiently done. The turnaround time was very quick. Other suppliers were quoting much longer lead times. The items items arrived safely though one corner of the packing was damaged slightly, but the impact on the screen was minimal. The screen is made of pressure treated timber. My only concern was that the upright supporting the battons on the screen was cracked. This is a manufacturers fault, and it would be good to point this out to them. I am enclosing detailed pictures for your attention. Does this qualify for any compensation? Thank you.”

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Posted 3 years ago

“Thank you for inviting me to leave a review on products that you were unable to deliver to my postcode. It would have been nice if you had told me on the point of order that you wouldn’t deliver. You took my money straight away and then refunded me for both items. Obviously I can’t and won’t be re ordering from your company.”

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Posted 3 years ago

“Excellent service. Ordered patio furniture on the 13th arrived on the 17th. Very happy with the price and quality. Would use this company again.”

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Posted 3 years ago

“Save your time and your money. If I could give less than one star, I would. We have ordered garden furniture from them months ago. This had been continuously delayed "due to covid" what a joke. So disappointed was really looking forward to enjoying the summer but it's heading into autumn/winter now and still no furniture. I have had to contact them chasing this 3 times trying to get answers only for them to say it will come on such a date but the date keeps moving. Matt as well save it money, get a refund and buy something in the sale (elsewhere) or wait until next year. Avoid buying from here for your own sake!!!”

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Posted 3 years ago

“Don’t rely on the 1-2 day delivery promise. Ordered a BBQ on a Saturday for a party the following Saturday and it did not arrive. After chasing up during the week, I was assured it would arrive in time but then got a call from the delivery company saying they had not received the item until late and could only deliver after the party weekend. 2* because Garden Street were nice and helpful on the phone and processed refund quickly. However they should not be promising 1-2 day delivery if they can’t deliver on it.”

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Posted 3 years ago

“I think Garden Street must be striving for a 1-star rating. I received a damaged product (Chimenea). As soon as I unpacked the item I sent the company an email to alert them to this. Initially they responded very quickly and asked for photos. Photos were sent and then I waited... and waited... and I am still waiting. To make sure the company had received my photos, and because I'd received zero acknowledgement, I took it upon myself to call them and ask. The lady I spoke to was very nice. Indeed, they had received the photos. Some internal chasing was going to happen and someone would get back to me, I was told. But here I am, waiting. I sent them another email a few days ago. You've guessed it: zero response. Keeping customers informed is not hard. Unfortunately it's too much for some companies!”

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Posted 3 years ago

“Overall very poor service from Garden Street and a very poor quality metal garage and I cannot recommend either Garden Street or the Lotus Metal garage. Very poor delivery time and poor quality metal garage. Garden Street would not deliver Lotus 10x23 Lotus metal garage to my second home in West Highlands despite this being on the mainland. I had to take delivery at my Glasgow address and at my expense hire a van to transport the very heavy metal garage myself to my second home. The metal garage arrived in Glasgow 8 boxes of which several were burst open and some parts had fallen out and were missing. These were replaced by Garden Street. I also ordered 2 tool racks but only one arrived. The second was subsequently delivered after I let Garden Street know. I would not recommend the Lotus 10x23 metal garage. Despite having a very smooth and level concrete base laid as a foundation the garage supports and panels did not line up and screws were very difficult to insert as the holes did not line up in multiple places. The metal is very thin and is very easily bent. Some panels were dented on arrival. The bifold doors are very flimsy and blow about in the wind. There is no adequate secure fitment supplied to allow secure locking with a padlock. The bolts supplied would have external screws which can be easily removed. The front bifold doors and side door have very large spaces down the sides and top so the wet weather can easily penetrate. I had to buy self adhesive rubber sealing strip to prevent water entering.”

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Posted 3 years ago

“Good service and communications. Shed arrived on the day I requested and friendly driver unloaded the parts to where I requested.”

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Posted 3 years ago

“Helpful, polite, and excellent products. Thank you.”

Garden Street 5 star review on 8th August 2021

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Posted 3 years ago

“Very good - patio set came within a week and very good quality. Looks lovely - very happy. 5*****”

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Posted 3 years ago

“Very comfortable garden chairs. Very well made. Thanks”

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Posted 3 years ago

“Bought a pub style picnic table. It arrived promptly and in damaged! Straight forward instructions. Once built it represents great value as decent size timber very sturdy and much cheaper than others of similar quality I’d seen”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,283 reviews