Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,312 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. QUite quick to deliver - given the size of the item purchased (6 chairs, table and umbrella)”

Helpful Report

Posted 4 years ago

“They provided an excellent service at the right price and I would not hesitate in using them again.”

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Posted 4 years ago

“To be honest iv no idea why iv been asked to fill out a survey when the item is still not here? It’s been 3 weeks now Iv had 1 email confirmation of payment! No reply’s back when I email if phone? Seem to be a company who take ur money and give no advice!”

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Posted 4 years ago

“Very speedy and efficient service and product arrived as described.”

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Posted 4 years ago

“You are kidding right? I'll complete a review when Garden Street answer my Emails about the NON DELIVERY of my purchased item and about a complete lack of correspondence.”

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Posted 4 years ago

“Gate was delivered quickly and looks great. Very pleased”

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Posted 4 years ago

“Placed and order on the 8th of April and am still waiting for it to arrive. I have had no information from the company despite several emails and phone calls. They are misleading customers avoid at all cost!”

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Posted 4 years ago

“Have purchased items from this co.before and very happy with service and product.On this occasion unable to scource a garden shed for me due to current pandemic,however they refunded my payment so quickly!May wait to replace shed until after the lockdown so I can buy from Garden Street.Highly recommend using them.”

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Posted 4 years ago

“Very happy with my purchase good quality would highly recommend to friends & family thankyou garden street”

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Posted 4 years ago

“Placed an order for a bench and waited to be contacted regarding delivery. 10 working days were almost up when I contacted them they then informed me they didn’t have the stock. Feels like they are taking your money, keeping it and then refunding ! Not at all impressed - Beware.”

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Posted 4 years ago

“Fully frustrating! I ordered a month and I haven't got even a simple answer to my question "when will it be delivered?"”

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Posted 4 years ago

“Great service and product, the delivery cam within the given time frame and the product was as described. It didn't take too long to build, and was pretty straight forward. The double doors make is much easier to get to things than my previous shed. Would definitely use these guys again.”

Helpful Report

Posted 4 years ago

“Still not been delivered. Ordered 21 April. Marked as dispatched on 1 May. No response to email”

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Posted 4 years ago

“No item, no emails, no delivery date, they have £1500 of my money and I have no item. Every review platform and even twitter is full of customers this company has taken money, and their website is still open for business. Absolutely outrageous. Please please pay heed to those of us who have lost thousands of pounds to these people and avoid them at all costs.”

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Posted 4 years ago

“Order was made on 20th April and still NOT add my item not happy. I will NOT shop Again . We are in lock down and without the garden chair we have nothing to sit on in the garden.Mr G R Davies.”

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Posted 4 years ago

“The product was as described and it was delivered earlier than expected. Very pleased with my purchase.”

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Posted 4 years ago

“I didn't get my order after 3 weeks, which would have been fine if I had an email to let me know there was a delay. I had to actually chase up and in the end I cancelled my order as no feedback.”

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Posted 4 years ago

“Very happy with the service and product order.”

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Posted 4 years ago

“I will never use this seller again - despite ordering greenhouse on 18th April and on my account it said it had been dispatched on 1st May - I then got an email on 8th May out of the blue to say they had messed up and greenhouse now out of stock so did I want a refund. They are completely inefficient bordering on incompetent. I requested full refund. I would not recommend this seller.”

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Posted 4 years ago

“Excellent service and the delivery came swiftly.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,312 reviews