Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,295 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service from Garden Street. Having ordered a 3 seater Swing Seat, I realised it would be too big once the patio was built. I asked to change it to a 2 seater. Garden Street were very helpful, changed the order and immediately refunded the difference in price. Better still, when the order was delivered, the driver carried all the bits and pieces up the garden for me, made sure everything was present and correct, then explained exactly how to assemble the swing. He left his phone number, in case I needed any further advice. I cannot overstate how delighted I have been with the product, the service and the personnel.”

Garden Street 5 star review on 12th July 2021

Helpful Report

Posted 3 years ago

“Prompt delivery and the delivery man was lovely, he needs a shout out but I can’t remember his name! Furniture lovely too. Very pleased.”

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Posted 3 years ago

“I would love to write a review about the product that I ordered but I cancelled the order because I gave up waiting for the product. I kept being told it would leave the warehouse later in the week. Reading other reviews, I doubt the product that was “in stock” when I placed my order was even in the warehouse or even the country. I ordered a very similar product from a large household name for a tiny bit more money and it arrived the next day! Avoid wasting your time and order elsewhere.”

Helpful Report

Posted 3 years ago

“Good quality garden furniture, delivered just past the dates given at the time of buying but considering how much stuff is out of stock or not available was relieved the company wasn't trying to make sales on stock they didn't actually have. Fab service, cheers”

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Posted 3 years ago

“Stop asking me for reviews. I didn’t receive the item.”

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Posted 3 years ago

“Nice looking bin store. Instructions a bit vague in places, but assembled without trouble.”

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Posted 3 years ago

“I have been asked to write a review before receiving the product, so here goes. I ordered the Shire 8ft x 8ft summerhouse and was asked to confirm which date I would like it delivered on. The date available was 15th July, and I received confirmation that this was all booked. 2 weeks before the due date, I receive another email saying it has now been booked for 4th August. I didn't request this, I just got an email out of the blue. I asked them why this was when the 15th July was already booked and they said due to a problem and delay with production. So I sweated my backside off getting the base all ready for the 15th July and now it's delayed. I then decided to read other reviews of this Shire company that provides these summerhouses and it is very grim reading. Many many many reviews of the company delaying orders, shipping sub-standard products to people that already had to wait many months. I am dreading receiving my product now as I am worried it will be shoddily made and not fit for purpose. Garden Street should distance themselves from Shire in my opinion as from reading reviews of the company on the net, it is not looking good for me receiving anything other than a pile of wood only fit for the dump, and if I do receive that, then I'll be asking for a full refund. We shall see what happens.”

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Posted 3 years ago

“Sell poor quality goods, takes months to get a refund. Shop elsewhere.”

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Posted 3 years ago

“Good value product, easy to assemble and arrived on time.”

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Posted 3 years ago

“Garden furniture arrived on time and is really good quality exactly as described on the website. Really pleased I found this company.”

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Posted 3 years ago

“Sent me grey parasol & cushions rather than green & now won’t reply to my messages.”

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Posted 3 years ago

“Good service no issues”

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Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

“3-7 working day delivery time given. Had to arrange a refund after 11 working days as the product was needed for a specific date.”

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Posted 3 years ago

“We bought a bar through garden street but all communication about delivery was through another company who was supplying the item. Despite emails and telephone calls, I couldn’t contact the company and on the day of delivery they were 4 hours later than the time they stated in their text. Very poor service. The bar has not been assembled yet so can’t comment on that yet!”

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Posted 3 years ago

“Super quick delivery. Fantastic furniture for a great price - it looks good and is very robust.”

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Posted 3 years ago

“Product ordered was unfortunately not in stock at time. Was phoned by Garden Street and offered an alternative, more expensive product which they had in stock.. They did not charge me any more and honoured the lower price which I had already paid. Prompt delivery thereafter. Good service from this company.”

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Posted 3 years ago

“We are so pleased with Garden Street Rolown Medillion Turf, Excellent quality, freshly delivered. Thank You Garden Street”

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Posted 3 years ago

“Good product choice on overall website however I knew what i was looking for and the product was available with free delivery at the best price i could find online. Service was good. And delivery within promised timescale.”

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Posted 3 years ago

“This company lists items for sale with no restrictions, takes the order and your money then a week later cancels the order without consultation and issues a refund saying they do not deliver to your location. DO NOT USE!!!”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,295 reviews