Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,306 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price online, delivered on time and left as instructed. The canopy is very good quality and easy to install, I did it on my own. It’s not fixed to the ground yet but has not moved in this storm Gerrit.”

Helpful Report

Posted 1 year ago

“I recently purchased a sale item from Garden Street and initially there was an issue with the delivery charge being higher than expected. However, upon raising this concern, the team at Garden Street were prompt and proactive in addressing the issue. They discovered a discrepancy in their delivery charge system and not only apologised sincerely but also refunded the full postage cost. I am particularly impressed with how quickly and efficiently Garden Street resolved the matter. It’s rare to see a company take responsibility and act so swiftly to rectify an error. This experience has demonstrated their commitment to customer satisfaction and transparency. I initially had some reservations due to the unexpected charge, but the way they’ve handled the situation has completely turned my experience around. It’s reassuring to know that this company values its customers and is dedicated to ensuring a positive shopping experience. I would confidently recommend Garden Street for their quality products and most importantly, for their exceptional customer service.”

Helpful Report

Posted 1 year ago

“Excellent product at great price. Item arrived on time and delivery team were efficient and friendly. Overall, a brilliant experience.”

Helpful Report

Posted 1 year ago

“we purchased a pergola, it arrived very quickly, was impressed by the quality, my son helped to errect it , I'm impressed by the quality and ease of putting if up,it all went very well, I would highly recommend garden street”

Helpful Report

Posted 1 year ago

“Excellent service. It delivered at correct time by two men. Both polite and provided excellent service. Item was at great price and was despatched quickly.”

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Posted 1 year ago

“Very competitive price and fast delivery time for an excellent planter with supplied trellis. Perfect for climbing plants to hide bins etc, with ample room for smaller plants too. Very happy customer.”

Helpful Report

Posted 1 year ago

“Garden Street have shown brilliant customer service by answering my query in a polite and timely manner and have supplied me with my lovely awning at the most competitive price - well done and thank you!”

Helpful Report

Posted 1 year ago

“Great service, fast delivery times and fab prices. Very happy with my garden furniture covers.”

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Posted 1 year ago

“So pleased to have found * GARDEN STREET * great products at reasonable prices add this to brilliant service & you have Garden Street My go - to 1st garden store”

Helpful Report

Posted 1 year ago

“Bought Churney Valley Arbour, cheaper than other suppliers. Ordered and delivered within 4 days. Couldn’t be happier with product, price and service”

Helpful Report

Posted 1 year ago

“Order of 6 x 0.5kg bags Rolawn Seed and Turf Topsoil. Online ordering was easy. Living in the North East of Scotland, I'm used to difficulties and delays in delivery. At the end of the 7 days estimated delivery I had to email customer services as there was no update to my order status and I was getting concerned. They emailed back straight away to tell me the delivery was scheduled for later that day. Updates then started coming in from the courier who turned up bang in the middle of the delivery window. I'm giving 5 stars due to the quick response from customer services and that there was no difficulty in delivering to this part of Scotland.”

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Posted 1 year ago

“Amazing service and good advice given”

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Posted 1 year ago

“awning cover sent will not fit awning when still in wall brackets garden street have given totally negative replies to my mails and have refused to refund me would never use this company again they are the worst company i have ever dealt with the returns and refund policy is total utter rubbish”

Helpful Report

Posted 1 year ago

“Poor customer service. Very slow to communicate. Item yet to arrive, website states 1-2 week’s delivery currently on week 4 and no item! Chased but takes a week to respond ! Would not use this company again”

Helpful Report

Posted 1 year ago

“Appalling customer service. Can’t leave feedback on item as still not arrived !!! 1-2 weeks delivery on website now on week 4 and still no item! Would never use this website again.”

Helpful Report

Posted 1 year ago

“This company sells poorly-made junk. I bought a patio table and chairs and just over a year later they're already starting to rust and the plastic feet are all broken. Avoid”

Helpful Report

Posted 1 year ago

“Furniture is great, just what we wanted. Delivery was just as they said, was kept informed with an update on times. Regards Charles”

Helpful Report

Posted 1 year ago

“Good price, fast delivery and good customer service. Parasol base was missing but delivered the next day Highly recommend”

Helpful Report

Posted 1 year ago

“Initially item was out of stock when ordered and offered a full refund; however, Green Street advised a fresh delivery date and it arrived before the expected date so glad I waited for the later delivery as I am more than happy with the canopy. Took approximately 5 hours to build with the help of my son. Definitely at least a 2 person job. Very clear instructions and all parts/fixings were present.”

Garden Street 5 star review on 17th July 2023

Helpful Report

Posted 1 year ago

“You need to check your facts before you ask for feedback on my purchase. The item I ordered was showing as in stock, after I paid for it I was then told it was unavailable and received a refund, so I can't tell you if I am happy with the item!”

Helpful Report

Posted 1 year ago

Garden Street is rated 4.2 based on 7,306 reviews