Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have no idea how to rate this as have not received what I ordered yet. Will be happy to review if and when I receive my order.”

Helpful Report

Posted 4 years ago

“We bought a double garden seat. Excellent quality but self assembly instructions could have been better if in addition to pictures the instructions could have contained some written words/explanations.”

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Posted 4 years ago

“I have been asked to write a review about my recent purchase - IT HASN'T EVEN ARRIVED”

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Posted 4 years ago

“Considering the difficulties that have been caused by the outbreak of covid the service I received has been excellent. I would have no hesitation in recommending Garden Street to anyone wanting to buy from this company. I never write reviews but felt it was well deserved.”

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Posted 4 years ago

“Awning arrived earlier than expected and very happy with it. Thank you”

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Posted 4 years ago

“I so wish I had read the previous reviews . The bird table which I ordered arrived broken in 2 places - the corner of the slate roof was broken and also a piece of wood on the roof. I have emailed the company and was told I would have to wait - the company had to refer to the warehouse . I have provided evidence of the damage . I have sent a second email and am still awaiting a reply - one of the worse experiences I have had for customer service.”

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Posted 4 years ago

“Appalling Experience. Waited 29 working days for my delivery of a potting bench. They blatantly lied and informed me the courier had lost the consignment. Never received goods. Rubbish company which hides behind Covid 19 for its excuses. Do not buy from this outfit !”

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Posted 4 years ago

“Fast delivery, product as described. Definitely recommend”

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Posted 4 years ago

“Wrote a review earlier. Now I will edit as Customer Service has proved to be very good was annoyed at lack of communication between ordering and a lengthy dispatch date which in turn ended up out of stock. However customer service have apologised and issued full refund.”

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Posted 4 years ago

“I had been expecting a delivery time/date to be given me, I received nothing, given these Covid times I was at home. I have no idea how long the delivery took. I never saw the delivery person, just rang our bell and drove off. Large parcel was damaged but this did not affect the contents thankfully. I am pleased with the companion seat I ordered.”

Helpful Report

Posted 4 years ago

“Suncast items ordered in January, but out of stock. I was kept up to date with likely delivery dates, so customer service was excellent. Garden Street also agreed price match. I received my cabinets in June and am really pleased with them - such good quality. The in-stock items I purchased at the same time were delivered very quickly. I would not hesitate to order from them again, and have done. Well worth waiting for out of stock items. Highly recommend.”

Garden Street 5 star review on 1st July 2020

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Posted 4 years ago

“Excellent product delivered within promised timescale.”

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Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY ONLINE! Garden Furniture ordered 17th May 2020, under "Garden Street" own terms of contract they will deliver in 7 to 15 days. After taking payment they gave no communication or updates. They would not answer phone calls, blame was put on COVID 19 but emails and redirected calls can be taken working from home. June 9th no furniture no communication. They would not give us a delivery date until I complained to Pay Pal and then they gave us 16th June, nothing arrived, no communication. Complained again to Pay Pal they blamed the carriers, said their server was down because of bad weather, and gave a delivery date 22 June. Surprise, surprise no delivery, no explanation no communication. They continue to pass the blame to the carriers but never did they contact me to say there was a problem or there would be a delay, atrocious business ethics. 22 June I have had enough thank God for Pay Pal I escalated the complaint to get my money back.”

Helpful Report

Posted 4 years ago

“Ordered shed and paid in full 19TH April and still NOT RECEIVED, even though it says dispatched on the 1st May, only received 1 email after lots of emails enquiring where is was.... it is now 1st July and still no communication from customer services..... joke! What customer service! Never ordered from this company before but it looked a good website which worked well, unfortunately you can’t say that about the human side of this shambles of a company. WARNING ...... DON’T WASTE YOUR TIME OR YOUR MONEY!!”

Helpful Report

Posted 4 years ago

“Item was out of stock and Garden Street offered me the chance to cancel the order or to wait for it to come back into stock. They kept me informed about delivery dates. Item exceeded expectations and was well worth the wait.”

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Posted 4 years ago

“Great service and quality item.”

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Posted 4 years ago

“Easy to browse and order web site, delivered promptly”

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Posted 4 years ago

“I placed the order for the Bunbury Sofa Set over the telephone with Garden Street. The order process went smoothly and I was surprised to receive it the following week just 7 days later. So my experience with Garden Street deserved 5 stars. Unfortunately when I unwrapped it the sofa and table in the set had 3 broken feet in total. I couldn’t get through to after sales service at Rowlinson which is the maker of the sofa set, so I sent them an email. I still hadn’t heard from them a week later so I contacted them by telephone today and they said they would send me the replacement feet out and I should get them by the end of the week. Yet another week of waiting. So provided they arrive when they’ve said it won’t be to bad an experience but at the moment I still have a £850 Rattan sofa set sitting in the garage I can’t use. So that’s why I’ve marked it down by 1 star. I can’t fault Garden Street and if I was just reviewing them it would have been 5 stars.”

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Posted 4 years ago

“Although there were delays with the item we were kept fully informed throughout the process and given the option to cancel”

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Posted 4 years ago

“Bistro set delivered in a bashed and torn state a week ago now. I immediately contacted by email as advised and sent pics of damage to chair. I am still awaiting a response after first email confirming my complaint. I do not call this good customer service.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews