Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Ordered bench. Waited a month. Chased order. Was told stock had been ‘mis-allocated’ and would have to wait another 2 months. Eventually got money back. ☹️”

Helpful Report

Posted 3 years ago

“Great bench, speedy delivery.”

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Posted 3 years ago

“The customer service was excellent , it was delivered ahead of the expected time frame and cannot fault their service . The product was reasonably price and quality Reasonable also .”

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Posted 3 years ago

“Delighted with the quality of the Plant Theatre, and the extremely speedy service! Ideal.”

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Posted 3 years ago

“Excellent service .”

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Posted 3 years ago

“Took forever to deliver and then one parcel went missing, all in all it took four weeks for a small log store to be delivered.”

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Posted 3 years ago

“Product arrived in timely fashion with good text notice to warn. We are very pleased with it.”

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Posted 3 years ago

“Very easy to use and efficient”

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Posted 3 years ago

“I ordered an awning and cover from Garden street. The awning was delivered, the cover wasn’t. The awning we discovered was actually unsuitable for the area in which we were going to use it. Following the return instructions I emailed Garden street to arrange collection of the awning and to advise them that the cover was missing. I have now emailed 3 times and am still waiting for collection instructions and a refund. I would not advise purchasing anything if there is the slightest chance you may need to return it! I am now £269 out of pocket!”

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Posted 3 years ago

“Very good choice of products, promt delivery Very good transaction”

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Posted 3 years ago

“This parasol is great, would highly recommend. Sturdy and a decent size. It comes with 3 different ring sizes to fit your parasole securely. Very happy with product. Reasonable price, good quality.”

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Posted 3 years ago

“Placed a pre-order for an item. Money was taken immediately, item supposedly dispatched a couple of weeks later but never arrived. No further communication, no response to emails, finally telephoned to be informed that it was lost in transit. Requested tracking information and courier documentation but none provided. No more available in stock so cancelled the order. No quibbling on refund and money returned immediately.”

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Posted 3 years ago

“Well happy for my purchase. Looks really nice 👌. Hours in it with peace & quiet. Love. it”

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Posted 3 years ago

“Very happy with the shed and the delivery guys was very helpful and polite.”

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Posted 3 years ago

“The shed had too many nails that had missed joists / battens therefor doing nothing. Poor quality control so 3*”

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Posted 3 years ago

“Great company to deal with, very prompt in arranging my delivery when it suited me. Would definitely recommend and shop with them again.”

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Posted 3 years ago

“I have already done a review ring me if you have not recieved it on 07809692940”

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Posted 3 years ago

“Happy regarding the service provided by Garden Street reerring to the initial order and delivery updates. However, the Rowlinson 6 foot panels supplied were quite flimsy and one panel was damaged. The pre-painted panels were not adequately covered with a patchy appearance. Therefore I dodnt think the product was worth the price . Overall an average acceptable experience”

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Posted 3 years ago

“Won’t shop here again. Ordered a bench on 12 March - now 17 April and still not arrived, no update, not possible to reach anyone on the phone, no reply to online enquiry. Just terrible and concerned about the money I’ve spent and wether I’ll ever receive my goods! Worst shopping experience in a long time - recommend you shop elsewhere!”

Helpful Report

Posted 3 years ago

“Damaged item on delivery after phone calls and emails false promises still no satisfactory outcome to rectify Bought item from you but you waiting on manufacturers response? Your problem own it you had the money Will not use again and will pass on my experience of your company to other people”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews