Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient transaction.”

Helpful Report

Posted 4 years ago

“a good firm reliable to deal with on time deliveries. Aholcroft”

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Posted 4 years ago

“The pergola which I purchased was short of a couple of bolts and cover caps. On contacting customer services, I received an apology and the parts were sent to me very quickly. Excellent customer service.”

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Posted 4 years ago

“I have just had my first email from this company. Saying hope your happy with your purchase. WHERE IS IT! I ordered a gate for a customer in June and the payment was taken from my bank account. Today still have not had the item or even who was going to deliver the item. I've tryed to call and email this company. Not happy rip off Very poor customer service p”

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Posted 4 years ago

“Despite having a piece missing a replacement was at my home within 3 days answering my e.mail in 48 hrs. Excellent customer service.”

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Posted 4 years ago

“Ordered an item from my garden and it was delivered with a couple of missing parts. I got in touch via email and Garden Street were very helpful and sent out the missing parts as soon as they could. A sign of a good company if they can put things right without too much trouble. Thanks 👍”

Helpful Report

Posted 4 years ago

“Pleased with the order process, the only thing that could have been better if an expected delivery date would have been provided, without me having to contact you. The quality of the product itself is a much higher standard than I expected . Very sound structure, fitted perfectly , no alignment Issues and easy to follow instructions to put it all together. Very pleased with the finish and look of the gazebo which is added a new dimension to out door living in our garden”

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Posted 4 years ago

“Happy to write a review but since i ordered it over a month ago and no word since, it's somewhat hard to do. Certainly poor on communication re the progress of my order.”

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Posted 4 years ago

“Good service with prompt delivery.”

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Posted 4 years ago

“I have not received my item yet (ordered on 26th June) so an unable to post a review!”

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Posted 4 years ago

“One of the worst customer service experiences I have ever had. We were called and told to expect delivery of a an archway with planters that we had ordered on the 11th of July. After waiting in all-day no delivery arrived, nobody called to let us know what was going on. There is no way to call customer service at the moment because they are all working from home due to COVID-19. So I emailed them on 13th July to ask what had happened with the delivery. On the 17th July, I got a reply saying they would look into it and would get back to me "shortly". On the 27th of July the order finally turned up and then on the 30th of July they finally got back to me to say, ooh it looks like the order has been delivered. That's two weeks of nobody to call on the phone, nobody answering emails and having no idea what was going on with my order. I will bot be ordering anything from them again and I suggest that you do the same.”

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Posted 4 years ago

“Very pleased with whole experience, from ordering, delivery, and assembly. The product is quality as was the service.”

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Posted 4 years ago

“The Rowlinson rectangular planter arrived in two packages, with and assembly instructions, which included the need to drill 14x 2mm pilot holes for 8x 100mm and 6x 80mm long screws. I defy anyone to (a) find a 2mm still bit long enough and (b) to successfully insert the supplied screws into a 2mm diameter pilot hole! Appropriate adjustments were made to the size of the pilot holes and the finished planter looked good. Otherwise, a satisfied customer.”

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Posted 4 years ago

“Great arrived as stated lawn looks great”

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Posted 4 years ago

“I would definately use this site again... Very pleased”

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Posted 4 years ago

“Initial delivery went astray and it took over 4 weeks to complete delivery of the order. However, Garden Street tried very hard to complete the delivery, and at considerable expense, to themselves, as the initial order eventually arrived - and had to be returned,”

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Posted 4 years ago

“The product was ordered on the 25th June and arrived today. I had to chase up the order. It would be better if Garden Street could keep you abreast of your order status especially if it goes over the stated delivery time, even when we know items might be delayed due to COVID19. I had no email from the carrier either saying that it would be delivered today. Anyway, the product arrived intact and well packaged and my husband has put it together in under an hour. It seems fit for purpose.”

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Posted 4 years ago

“Quite happy with all aspects”

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Posted 4 years ago

“It’s now 25 working days and my order has still not arrived. You don’t answer phones, so impossible to discuss. Really terrible service. Do not buy from Garden Street.”

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Posted 4 years ago

“1st class products backed up by professional staff I would recommend them To everyone”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews