Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor 3 weeks and I’m still waiting for delivery. Now to further annoy me You have asked sent me a email to review your service. To be blunt I haven’t had any service. You have my money and I don’t have the goods. Wouldn’t use Garden Street again or recommend it to anyone.”

Helpful Report

Posted 4 years ago

“Slow communication”

Helpful Report

Posted 4 years ago

“Do not buy from this company. They advertise goods with a 14- 28 day delivery. Once you have completed your purchase you are informed that the product will take up to 6 weeks because days means working days and your order will not arrive at the originally advertised date. There is no facility to cancel orders using the website and if you telephone you get a recorded message telling you to email as they are currently not taking calls. I emailed asking to cancel and did not receive a reply for 7 days. After I opened a case with PayPal they replied and I was able to cancel by email. I have still not received a refund 25 days after my payment.”

Helpful Report

Posted 4 years ago

“Very disappointing service. The product was unsuitably heavy given our ageing years(!!) However there was no suggestion when we purchased the item that they would not support us with a return. Having looked into the cost of returning it was £60 cheapest. My husband and I have no previous experience of shipping bulky items and wrongly presumed when we purchased it that the supplier would organise for a collection if unsuitable. This was not the case and we received the ‘we’re too busy to deal with this’! So unable to make the £60 return costs, we are now left with a beautiful garden shade too big and too heavy for us to use and move and too expensive to return. VERY upset!!”

Helpful Report

Posted 4 years ago

“Product as described arrived on time good value”

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Posted 4 years ago

“All good, Thanks.”

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Posted 4 years ago

“Great service including prompt response to email question and goods delivered within one week.”

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Posted 4 years ago

“Advised that I would have to wait but item delivered in good time. Good quality and clear instructions.”

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Posted 4 years ago

“I really cannot give a true review as I have not received my order yet!”

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Posted 4 years ago

“Good prompt delivery - no false promises found on other sites at this time. Item not yet opened but presumably as received from manufacturer. Good paperwork.”

Helpful Report

Posted 4 years ago

“Ordered 21st April, now 3rd July still no delivery and no one replying to emails and trying to sort for me. First and last time I will order from here”

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Posted 4 years ago

“My order was processed quickly and arrived within the allocated time-frame. I had no need to contact the company and understand my purchase came direct from the manufacturer.”

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Posted 4 years ago

“Good - Service was good overall, happy with experience.”

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Posted 4 years ago

“I have been waiting for my order since 12 th June and still not delivered where is my order can't wait any longer no contact from sale's can't speak on phone hopeless.”

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Posted 4 years ago

“Delivered as promised and erected in five hours”

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Posted 4 years ago

“Really pleased with my beehive style composter, ideal for the smaller garden. Put it together in a couple of hours but someone who is used to tools would be much quicker. The bottom part, although looks like a lot of slats when delivered, just slots together. Looks very nice in my garden too.”

Helpful Report

Posted 4 years ago

“First time customers we were notified when the product came into stock. Ordering was simple delivery was received well within the quoted period. There was a problem with one component but it was speedily resolved to our satisfaction. The only comment we would make is that we would have appreciated notification that the order had been despatched.”

Helpful Report

Posted 4 years ago

“Excellent quality garden love seat. Well packed with easy assembly instructions. Will make a lovely addition to our garden for many years!”

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Posted 4 years ago

“Excellent delivery driver”

Helpful Report

Posted 4 years ago

“Excellent product good customer service quick delivery Would use ,this company again”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews