Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed our order on 23/3/21 with a promise of 7 to 14 working day delivery. After 14 days I emailed the delivery company, DB Freelance Ltd and received a very terse email response saying don’t email them as they are too busy. So I phoned Garden Street on 8th April and spoke to Grace who was very nice and promised to email me back to give me an update. I explained I had received an email asking for feedback but wanted to speak to them first. At this stage the website was still saying my product was in stock and 7 to 14 days delivery. On Friday 16th April I phoned Garden Street back and spoke to Holly who again was lovely and said she would get back to me. As of 25th April, I have heard nothing back from either Garden Street or DB Freelance. Today I received another email asking for feedback so here it is. Unreliable and untrustworthy, terrible communication.”

Helpful Report

Posted 3 years ago

“honest advice around choice of BBQ and delivery times”

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Posted 3 years ago

“Very easy ordering online and a bargain priced strong bench which was quick & simple to assemble. Was very fast delivery, received in only a few days. Thanks, you are added to my saved list.”

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Posted 3 years ago

“I ordered item on the 20th march was told up to 20 days delivery which was OK due the present situations with covid 19 on the 15th April I called to ask we're my delivery I was told its with supplier I got a email to say delivery from May i asked for a refund which I now have but I would never use this company again I was really let down not getting my item.”

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Posted 3 years ago

“Delivery was very poor. I ordered 3 planters. 2 arrived on time but 1 was missing. After 2 phone calls it was delivered but it was broken/”

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Posted 3 years ago

“lovely awning, relatively easy to put up. Only issue we had, there were two bolts missing. We contacted the company and they sent some replacements. It just held up the job for a couple of days, which wasn’t a big deal. Glad it’s up in time for summer.”

Helpful Report

Posted 3 years ago

“I purchased a wooden bench on March 19 even though I knew it was out of stock and they said it wouldn't come until the end of April. In actual fact it came three weeks later and I am very pleased with the delivery. The box was slightly damaged and the delivery man checked to see if the contents were OK, and they were.”

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Posted 3 years ago

“Very happy with purchase”

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Posted 3 years ago

“Ordered and delivered with no fuss. Exactly what I require.”

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Posted 3 years ago

“Got two bird boxes well made and a fair price maybe have some with metal ring on entrance would be good we have a problem with squirrels chewing their way in but a good product good price”

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Posted 3 years ago

“Very Good - Would happily use this company again, or recommend to a friend.”

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Posted 3 years ago

“Easy company to deal with, no problems fencing great!”

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Posted 3 years ago

“Nice garden furniture but poor service. Took longer than expected to arrive and part of my order was missing. A month later, no response to my last email so still no resolution.”

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Posted 3 years ago

“Terrible customer service. Only part delivery, then took 2 weeks to say it would be collected. Another week or so 10 emails and 9 calls, still have no idea when they will collect or refund money. Don't believe them when they say in stock, in fact just buy from someone else.”

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Posted 3 years ago

“Good but not much info regarding deliveries”

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Posted 3 years ago

“STAY CLEAR OF THIS COMPANY! we ordered a garden shed with floor at the start of March and we are still waiting on the floor to arrive!! The floor has now been sent back twice by the couriers due to being faulty. Garden Street have been terrible in dealing with this. We constantly have to chase them and get no reply after being told someone will call back. After spending over 2k on a shed we have absolutely nothing to show for it and Garden Street now want us to accept delivery of fault flooring as ‘it is easier to send our replacements parts than a full new floor’. We have experienced so much stress with a company and really wish we had never purchased through them!!”

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Posted 3 years ago

“Can't really comment since I haven't got my product. I think it's stuck on the Ever Green tanker in the Suez canal. Goodness knows when I will get it. Would have liked Garden Green to explain more.”

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Posted 3 years ago

“I’ll let you know when we receive the item 😳”

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Posted 3 years ago

“Would definitely not recommend. Ordered something in stock to arrive within 10 days. After 10 days I checked their website and item now saying out of stock. Had to email them to ask about it and told it was out of stock and would I like to wait for it or get a refund. I replied requesting a refund. Had to chase them 4 times over the space of 10 days asking them to acknowledge request of refund and to process it. Finally received reply and confirmation of refund with not a hint of an apology for delay. Terrible customer service.”

Helpful Report

Posted 3 years ago

“Pre ordered an item and via on line help (chat) given a 7 to 14 day delivery lead time from item coming into stock. Confirmation email said 7 to 28 days, Now told it will be 50+ days. Delivery will be nearly 3 months after making payment. Customer services informed me that, and I quote, the Ts and Cs small print says “take lead times with a pinch of salt”.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews