Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are so glad to have found this company. We shall certainly use them again and recommend them to friends. The fence we ordered was perfect - first class and exactly as described. The staff were very helpful and very pleasant. In this time of covid did not have to wait very long for delivery. A bonus was the delivery company as well, cheerful, helpful and friendly. Thank you to the staff and delivery company.”

Helpful Report

Posted 3 years ago

“Absolutely terrible. Ordered a shed, which arrived with no fixtures or fittings. Had to constantly chase up emails to them as they wouldn’t reply. Eventually the fixtures and fittings arrived, booked a day off work to erect the shed to find that there were also three panels missing. My partner rang to request a full refund, they said they would email and arrange a refund and collection of the shed. Still waiting for that, so I will probably have to chase up again. Would never recommend this place to anyone.”

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Posted 3 years ago

“Not received it yet and has been delayed now”

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Posted 3 years ago

“Excellent Product and Service”

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Posted 3 years ago

“Totally incompetent. I can understand dalays with orders in this environment, but to be told that my delayed order had then been lost after it been despatched and then for my order to be cancelled after I said I was happy to wait for a delayed delivery (apparently due to my email being 'misread') is absurd.”

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Posted 3 years ago

“I was disappointed when our shed arrived, damaged and the work man ship is very poor, sent photos and evidence to garden street. They replied with tell me what parts are bad and we will replace... basically needed a new shed as so many panels were involved. As we had booked time off work we had to repair and mend the shed ourselves. Garden street were not very interesting in the problems we had. Very sad that the company is happy to take your money but the customer service is very bad.”

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Posted 3 years ago

“Took one week after ordering a gazebo it was out of stock totally unacceptable practice. Why does it take a week to inform their customer they actually don't have the item having already taken the money!! Be aware of this companies dodgy deals never again will we use them”

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Posted 3 years ago

“Great Product - good comms - excellent service. Recommended to all. Thankyou.”

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Posted 3 years ago

“Only thing I would say that could be seen as a negative hence 4* no holes were pre drilled . I had a drill so no problem . Also had to treat wood as soon as built (according to paperwork) I had some Ronseal so that was ok . But if I hadn’t of had these things it would have been harder work. Needs 2 to build . Delivered nice and early , the driver was great . Happy so far with product”

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Posted 3 years ago

“I find it completely unacceptable that Garden Street should be asking for reviews of a product yet to be received. They know the delivery date and therefore should not ask for a review until at least 2 weeks after delivery.”

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Posted 3 years ago

“Ordered a garden lounge set and coffee table in February, cushion was marked and coffee table broke, still waiting for replacement now. Offered no compensation, and still have no delivery date. AVOID”

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Posted 3 years ago

“Excellent service from Garden Street and our furniture was delivered very quickly and efficiently by a very friendly and helpful team.”

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Posted 3 years ago

“Great Product Great Delivery Time”

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Posted 3 years ago

“Ordered a gate 18 March and after 3 attempts was told 2day the gate at the time Was out of stock when we ordered it this is a bad way to treat a new customer”

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Posted 3 years ago

“Great buying! I bought a garden awning, it came quickly, easy to install and good quality overall. I’d buy it again.”

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Posted 3 years ago

“I ordered my garden furniture on a Thursday afternoon. I was contacted by the carrier on the following Monday. The furniture was delivered the following afternoon. Excellent service and I was very pleased with the quality of the product. I would certainly recommend this company.”

Garden Street 5 star review on 19th April 2021

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Posted 3 years ago

“Lovely summerhouse looks perfect in my garden. There was a bit of wood broken but soon sorted with a bit of glue.”

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Posted 3 years ago

“A cheap but decent shed. Goes up well & works a treat”

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Posted 3 years ago

“Have not had my order yet, despite ordering it in middle of March. I have also not had any further communication from you since ordering.”

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Posted 3 years ago

“Have not received our order yet, will review when it arrives”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews