Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality item. Study,well made log store. Arrived when expected”

Helpful Report

Posted 7 months ago

“Easy to order. The only downside was not getting much information regarding delivery. Had to phone for information . Got a delivery date and time slot for two days later. Delivered in the time slot and put up in place in the garden, which we were not expecting. Excellent addition to the garden. Would recommend Garden Street.”

Helpful Report

Posted 7 months ago

“Very happy with this bbq server well made sturdy item very practical would buy again / recommend to anyone”

Helpful Report

Posted 7 months ago

“The Arbour was easy to assemble, but needed some extra struts to stabilise the sideways wobble.”

Helpful Report

Posted 7 months ago

“Paid for for next day delivery yesterday morning for BBQ cover, went in to account to track at 3pm today and order says awaiting picking. Customer Support non-existent. Waited 10 minutes listening to please hold to speak to an advisor your wait is 10 minutes and then was directed to a voicemail. Automated hold call also directs customers to live chat for instant access to advisors, please let me know if anyone else has been able to find that function as i couldn't! Received email to say order has been sent but they will cancel as per my request and that phone lines are down (sounds like hasn't been sent). I can accept an issue with phone line but what is better is that i am directed to call to discuss on the line that is allegedly down or to use the non-existent chat function! Wish i paid more heed to the negative reviews.”

Helpful Report

Posted 7 months ago

“Delivery was longer than expected - but arrived ok. Annoying to leave a pallet on the street and not closer to property/in garden but luckily I had the time to remove everything. Product itself was great :)”

Garden Street 4 star review on 5th June 2024

Helpful Report

Posted 7 months ago

“There were some issues with delivery. I waited home all day Friday and called in the evening to be told that thay had been "flat out" so would Saturday be ok? I said yes and waited in all day Saturday and mid-afternoon called the delivery company to be told their driver was off sick. It eventually arrived on Monday and was deposited in my driveway but nobody had warned how extremely heavy it is - we need to get it into the back garden. e called a buiilder friend who is well used to big jobs but we could only move some of the heaviest components a few feet! We are still trying to work out how we will be able to get it all assembled in the desired location. Hoping it will work well once assembled!”

Helpful Report

Posted 7 months ago

“Dreadful company to deal with, ordered a shed on 30/3/24 on a 5-10 day delivery. Hadn’t heard anything re delivery from GS, so chased after 9 days and was told the item was out of stock, but nobody from GS had the decency to contact me to advise of this. I was told that stock was expected 16/4 so shed would be delivered to me shortly after this date, again no communication or delivery. Was told due to peak season earliest delivery would now be 2nd May, yet again heard nothing about delivery by 1st May, chased again and was told that 2nd May was only a provisional date and they couldn’t actually deliver until Monday 6th May. Communication and customer service was appalling, couldn’t get through on the telephone so had to email every time - would not recommend or use this company again!”

Helpful Report

Posted 7 months ago

“Terrible ,, ordering service is useless”

Helpful Report

Posted 7 months ago

“great company”

Helpful Report

Posted 7 months ago

“Great product. Arrived in perfect condition on the date specified. Very happy”

Garden Street 5 star review on 2nd June 2024

Helpful Report

Posted 7 months ago

“Bought from garden street as it was a non pallet delvery”

Helpful Report

Posted 7 months ago

“The web site was easy to use and checkout was also easy. Goods delivered on time.”

Helpful Report

Posted 7 months ago

“I ordered a dining set on bank holiday Monday and it was delivered on Friday. They kept me informed right up to delivery. Excellent service. The price was very competitive and I am extremely happy with my set.”

Helpful Report

Posted 7 months ago

“Everything was delivered within a few days and there was no hassle whatsoever. The delivery guy helped me get it through to the garden too. Nice chap.!! 😎😎”

Garden Street 5 star review on 30th May 2024

Helpful Report

Posted 7 months ago

“Customer Service - zero stars. Ordered an item 21st May. Told that item dispatched 22nd May and would arrive 25th May. It is now 30th May and no item has been delivered. No communication whatsoever from Gardenstreet to explain why the item was not delivered. It is proving impossible to communicate with the company. My current thought is lies, deception and scam. I am now having to battle to get a refund - time and stress. Not sure how companies get away with such a shoddy service.”

Helpful Report

Posted 7 months ago

“Item should be delivered tomorrow but no communications via phone or email, no one ever answers a phone or returns queries. I’m not at all happy and must try to cancel the gazebo I ordered !”

Helpful Report

Posted 7 months ago

“Terrible service two weeks ago made an order and still am waiting for it not good enough”

Helpful Report

Posted 7 months ago

“Excellent quality furniture and reasonably priced. There was a slight confusion with the delivery (3rd party issue) but resolved by Garden Street, the customer service was excellent.”

Helpful Report

Posted 7 months ago

“Very unhappy, purchased an item with you 10 days ago with a 3-7 day delivery promise, not delivered, called to find out what's happening, told I would have an email back with an answer today, nothing back by eop. This is a gift for the 30th May so now this will not arrive in time despite ordering in plenty of time and no clue as to when it will arrive. I would like a refund please. Order No 228891”

Helpful Report

Posted 7 months ago

Garden Street is rated 4.2 based on 7,298 reviews