Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the Arbour, would recommend to friends for sure. Very easy to assemble.”

Helpful Report

Posted 4 years ago

“My products arrived quickly and when I tried them for the first time I found the texture of the moisturiser to be silky and it glided on to my skin, absorbing well. The aromas of the different moisturizers were all beautiful and I breathed in the oils as I applied them. Great natural products at a reasonable price”

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Posted 4 years ago

“Very good customer service and great price.”

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Posted 4 years ago

“easy to navigate web site Good descriptions of goods Dispatch and delivery exactly as described”

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Posted 4 years ago

“Ordered item online. Waited almost 3 weeks to get an email to say that my item was not in stock and would I like to order something else. Got a refund. Very poor communication.”

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Posted 4 years ago

“Very pleased with our arch. Its made from quality wood. Arrived on time and friendly service. Would recommend.”

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Posted 4 years ago

“Excellent service and the balustrade was very well made and looks great. Very pleased with the product and competitive price thank you.”

Garden Street 5 star review on 26th July 2020

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Posted 4 years ago

“Very disappointed! I ordered from this company & the storage box took a few weeks to arrive, when it finally arrived I took it from its damaged box that had been sellotaped up to find no instructions on how to assemble so contacted the company by e-mail to inform them & received an e-mail back apologizing & sent a pdf attachment with instruction, Great I thought :) But looking at the instruction I found that numerous supporting brackets, bolts & fitting brackets were missing & slighty damaged parts to my dismay so I again contacted the company & after a week they e-mailed me back apologizing & they would send out new parts, this was two weeks ago & after numerous e-mails from me they had totally ignored my e-mails & have had no communication from then since :( This is now in the hands of Pay Pal complaints & the company after four days has still not replied to Pay Pal either. DO NOT BUY FROM THIS COMPANY!!”

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Posted 4 years ago

“Speedy delivery”

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Posted 4 years ago

“Very good fence panel easy to fit good seller”

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Posted 4 years ago

“Excellent service. Great product. Highly recommended, buy with confidence.”

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Posted 4 years ago

“Excellent service. I recommend Garden Street without reservation”

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Posted 4 years ago

“Easy to deal with them, all online and speedy delivery! Good quality table and chairs, very pleased and would use again.”

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Posted 4 years ago

“Brilliant service ordered 5L Protek Royal Exterior Finish with a minimum of fuss and got a speedy delivery.”

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Posted 4 years ago

“WEB132955 This is the reference number for the order, which was made on 20-6. I was told that it would be in stock on 06-7 and then there is a lead period of time of 21-28 days. So God knows if and when in August I will receive it”

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Posted 4 years ago

“The service was faultless. I ordered the table and 2 chairs and it arrived like it said in 10 days., however the 2 chairs where badly damaged so I called them up and without hesitation after me emailing in the pictures to them on the same day they sent me out 2 replacement chairs which arrived 5 days later perfect Excellent service, I will definitely use them again”

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Posted 4 years ago

“Very reliable”

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Posted 4 years ago

“Still waiting for shed to arrive over a month late , and still waiting to be told it’s being delivered. Not impressed”

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Posted 4 years ago

“Took several weeks to deliver despite the website saying in stock and 2-4 weeks. When it actually turned up- it was delivered by the chuckle brothers with a bartered box and a huge dent in the roof panels (see photo). I couldn’t be bothered to wait another millennia so I still put the battered gazebo up in time for the second wave of COVID. The product itself is pretty nicely made- a shame it took so long and arrived damaged...”

Helpful Report

Posted 4 years ago

“We orders an umbrella base and garden storage box both with 14-21 days delivery (not sure why as both were apparently in stock!). Neither arrived so I chased after 3 weeks to be told that the umbrella stand had been lost by the distributor and there were no more in stock and our order for the storage box had to be allocated to the original stock. They were now out of stock and would have to wait a further 3 weeks for stock availability again (and then presumably another 14-21 days for delivery). I have been refunded for the umbrella stand but had no answer to my response on the storage box. Not sure they know what they are doing and won’t order anything else from them.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews