Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot write any review until I know that you gave received back tge goods. Please advise when you can refund my card. Regards S. Pawlyn”

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Posted 3 years ago

“Great service with earlier than anticipated delivery. Very helpful wheI called with a que.”

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Posted 3 years ago

“Got a dodgy tin a bashed about when phoned to enquire about new tin man was quite rude even sent a photo to them not happy”

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Posted 3 years ago

“Awning of good quality, easy to put up and arrived very quickly. Very pleased 😄”

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Posted 3 years ago

“Can't give a review still waiting for delivery.”

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Posted 3 years ago

“Initially it was agreed to deliver within a few days but this turned out to be a month but I acknowledge this was because good weather prompted a greater number of purchases and delivery times caught up with them! Website now states up to 28 days so they have taken that on board. My purchase is superb. Strong, good-looking and I love the light colour although it can be easily stained. A donation to my church garden area and they are absolutely delighted with it. I like the flexibility of being able to separate the two chairs but, as a single item, it is impressive.”

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Posted 3 years ago

“OK but room for improvement”

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Posted 3 years ago

“I found the service, from ordering to receiving, superb and would recommend your company. Definitely FIVE STAR!”

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Posted 3 years ago

“Arbour good quality for cost but the seat needed another baton to strengthen the middle section. Seats two but dips even under one person at 7 to 8 stone in weight. Obviously wouldn't take the weight of one heavy person and would likely collapse under two! Allow two hours to erect and make sure you read the instructions supplied thoroughly.”

Helpful Report

Posted 3 years ago

“Delivery date, no where near as stated for the item that actually arrived 4 weeks late. The other item that said 2 months in the website was nt available as you had already sold all of that batch. Terrible communication. Product was as described and in good condition, but that's nothing to do with you. Will never be using you again and will be taking my £1,000 to buy garden furniture elsewhere.”

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Posted 3 years ago

“Disappointed, I expected better. I ordered my item on 25/03 then heard nothing until enquired as to what was happening on 10/04. I was told there was a delay and it would be delivered in June!! Then it turns up out of the blue at the end of April, again no word. Upon assembly, I noticed water and impact damage on at least one of the pieces and other components don’t line up correctly. For the price I paid, the delivery delay, the lack of communication, the poor quality and damaged pieces, I can only say it has not been worth it.”

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Posted 3 years ago

“Product ok but poorly designed with some faulty pieces. Delivery fine.”

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Posted 3 years ago

“My father ordered me a gold frame for my birthday. Due to Covid I only received my gift months later. The quality was TERRIBLE. Difficult to assemble, the pieces didn’t line up, the wood has split on places and there is a gaping gap in the lid. Not to mention the protective sticky plastic won’t fully come off the Perspex cover. I reported this to Garden Street who threw the 30 day returns policy at me and offered no further conversation. In normal circumstances I’d understand, however we’ve had a challenging and difficult year with most companies using Covid as an excuse to provide substandard service. My advice? Buy another product from another company.”

Helpful Report

Posted 3 years ago

“I have not yet received the item I ordered despite being told it would be ready mid-April. I had to phone the company to find out what had happened to my order. I am now told it won’t be ready until June. I am not impressed.”

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Posted 3 years ago

“Unfortunately we had to cancel our order of an arbour. The lady I spoke to was very polite and understanding. The money was refunded in 2 days with no trouble. I would certainly use them again.”

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Posted 3 years ago

“Umbrella advertised as in stock. I ordered and paid online and then got an email saying 12 weeks wait. To be fair, it did say I could have a refund but I didn't have time to try to find alternatives. I'm still waiting for it.”

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Posted 3 years ago

“Ordered two sheds on line. Came much more quickly than I expected. Had to contact Green Street as one plastic part had been damaged in transit. On-line support was very helpful, replaced part within a week, which was fine.”

Garden Street 5 star review on 3rd May 2021

Helpful Report

Posted 3 years ago

“considering the the fee and importance of Covid-19 D2 & D8 tests I amn't satisfied with the service. It is day 9 already and still haven't received my D2 results. Posted and registered D8 already. Not sure when I will get the results.”

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Posted 3 years ago

“Ordered bbq cover on line. Arrived quickly with no issues. Would recommend to anyone.”

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Posted 3 years ago

“Absolutely shocking organisation to deal customer service is really lacking, they make promises and don’t deliver on them, like we’ll send that but out again and surprisingly it didn’t arrive and they couldn’t give me a tracking number. They even failed to collect there item leaving me to spend time trying to book it in with the carrier. I really would stay well clear and just head to your local garden centre!”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews