Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,303 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a garden mini shed (not cheap) and after waiting a month told that I would have to wait another 5 weeks as the supplier is out of stock. Garden Street should know what stock levels are before taking orders. They also take the money up front.”

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Posted 4 years ago

“Fab parasol thank you”

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Posted 4 years ago

“Very pleased with the product I received and the prompt delivery ,thank you”

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Posted 4 years ago

“The parasol is good quality and as shown on the website. Delivery was quick.”

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Posted 4 years ago

“Great service item arrived direct from Leisure Grow Products Limited recommend”

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Posted 4 years ago

“I am really disappointed and disgusted that you ask me to write a rating of my product, I ordered it on the 26th March and still haven't received it no contact from any of you whether your working from home or at the business you should contact your customers and keep them informed”

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Posted 4 years ago

“I would love to say how lovely it is but haven’t received it !!!”

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Posted 4 years ago

“I had purchased a beautiful table and 4 chairs for the garden on 26th March 2020 I am totally disappointed with this company after being told it was to be delivered and then it wasn't I took a day off work especially and they are not taking any calls at all and I emailed them 72hrs ago and they still haven't replied”

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Posted 4 years ago

“Two days after placing my order I received an email cancelling my order as item was out of stock. Received a full refund at the same time. Obviously very disappointed but a prompt service was appreciated.”

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Posted 4 years ago

“I have bought a 3M Grey Garden Parasol from Garden Street.co.uk, which stated on the website that was IN STOCK and available for delivery !! They then sent an email stating delivery would be about 14 working days from order placed 31/5/2020 so placed the order & they took our money. This was fine, but it is now 16 days, having sent numerous emails in the interim so thought I would call for an update - they are not taking phone calls! So I thought I would have a look at their website to see any up to date information, and found my grey garden parasol is no longer in stock, although they took payment for it 3 weeks ago! I would like to be contacted & at least offered some sort of compensation or an alternative for the inconvenience or full refund TODAY 19/6/2020!!!!! Frustrated with their generic emails stating they will reply in 5 days !!! I am now really worried that this is a scam and will be contacting Trading Standards in their area if I don’t hear from them within the next 24hours ! Be Very Careful Buying from this Company!”

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Posted 4 years ago

“Very easy to order; delivery was prompt (2 days) and product, table cover, was as described. In fact I ordered a second one based on the quality of the first.”

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Posted 4 years ago

“Order arrived within a week despite being out of stock and due in in 2 days when ordered. Very impressed, especially with the current Covid situation making things more difficult for businesses.”

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Posted 4 years ago

“Delivery exceeded expectation as bench arrived earlier than advised. Very happy with product. Not a problem because we are currently ‘staying at home’ due to COVID but usually confirmation of delivery date would be needed for an item of this size.”

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Posted 4 years ago

“Great service exactly as described.”

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Posted 4 years ago

“Took my money but didn't have the item.”

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Posted 4 years ago

“Item ordered on 30/5/20 stating 5-10 working days for delivery. No delivery or email update received by 20/6/20.”

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Posted 4 years ago

“Ordered patio dining set. Very pleased with it. Service and delivery excellent”

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Posted 4 years ago

“Ordered item beginning of april. never received my order and still waiting on refund. they are even lying on this site, saying they have a live chat option, which they don't, and don't even try to phone them now. Thank god for Covid so they have something to blame for their ignorance and stupidity”

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Posted 4 years ago

“Everything fine, thank you”

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Posted 4 years ago

“Ordered shed over a month ago. Have heard nothing since. No answer on phone number. No response to emails. I understand Covid19 has probably caused delays so I waited 1 month before attempting to chase for update. Poor communication and 0 customer service.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,303 reviews