Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price when compared to other outlets and quick delivery. Highly recommended.”

Helpful Report

Posted 5 months ago

“Quick delivery, products were safely packed to prevent damage and product was of the expected high quality.”

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Posted 5 months ago

“Great service ,delivery driver very helpful and quick delivery, many thanks”

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Posted 5 months ago

“Poor customer service, slow to respond and inept when they did.”

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Posted 5 months ago

“i called the company as thought received wrong summerhouse as size looked wrong they were not the friendliest to say the leastat this point just asked me to check and send pics etc however all was fine found the missing piece of flooring HOWEVER had an issue with a piece of bead then which was warped and consequently caused a piece of glass to shatter when trying to put in However i called rowlingston who made the summerhouse drect AS MY CONVERSATION WITH COMPANY WAS DISSAPPOINTING BUT ROWLINSON were brillliant and very appologetic and sent me out some replacement glass !!!! thankyou ROWLINSON”

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Posted 5 months ago

“Great item, took time to make but worth it at the end”

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Posted 5 months ago

“Absolutely brilliant customer service. I can't fault this business at all in their dealings with customers. It is easy to contact them, they are very responsive and sorted out a problem I had very quickly (caused by me ordering the wrong item). I was able to return it and was refunded very speedily. I was very impressed and recommend them”

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Posted 5 months ago

“Clear comms, good price and quickly fixed a problem.”

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Posted 5 months ago

“Great product, excellent service”

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Posted 5 months ago

“I first saw the Turin Bistro Set in a local garden centre and having found it comfortable and just perfect for our little patio, I set about looking on line to see if I could find it cheaper elsewhere. Bingo! Garden Street offered a £55 saving and free delivery meant I saved a whopping £71 overall. With minimum assembly for the table legs, we are absolutely delighted with our purchase, price, and swift delivery time.”

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Posted 5 months ago

“We were very impressed with the quality of Hartman patio set. The lazy Susan didn't arrive with the package but Garden Street soon rectified that.”

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Posted 5 months ago

“Garden street where ok it’s the company that supplied the BBQ to them it was damaged and all they said was he’s a bag of coal for the inconvenience just be careful when buying from them it was a stone BBq which cost a lot of money”

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Posted 5 months ago

“Great sturdy furniture that came ready built.”

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Posted 5 months ago

“This canopy is brilliant! Such a great finish and easy to assemble. We are thrilled!”

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Posted 5 months ago

“I purchased a Churnett Valley Cottage 3 seater arbour in March of this year and unfortunately due to the inclement weather and other reasons I had to store the item. I recently erected the arbour and found to my dismay that the centre strut of the rear back panel was not attached at either the side or the back and was only secured by one side screw. I had to carry our repairs before I could carry on with the construction. Clearly wherever Garden Street ordered the item from didn't have a quality control team. The actual delivery of the product had no problems and arrived as stated.”

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Posted 5 months ago

“Excellent product delivered promptly, well packaged and looks amazing”

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Posted 5 months ago

“good quality ,built well.”

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Posted 5 months ago

“Excellent service and lovely furniture. Will recommend and buy from the shop in Crewe again. Many thanks”

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Posted 5 months ago

“Ordered a gate, waited until a few days after it was supposed to be delivered before contacting their customer service team. I was told it would be dispatched etc. This was either a complete lie or ignorance, which is very unpleasant either way. Waited for another couple of weeks (from their advice) which they then decided to tell me the manufacturer had a shortage and I won't get this for another month plus. Not upset about the fact that the manufacturer let them down or couldn't fulfil etc, I'm not buying from the manufacturer it is Garden Street. The customer services team lied and made me wait unnecessarily — on a promise of a delivery that never happened. They had already taken money, even though they didn't have the product nor dispatched (think you need to look at your payment process, as unnecessary refunds will be costing you money). The only positive part of the process was the refund, that was straight forward but took five days to appear through to my bank. Wouldn't recommended to anyone at all.”

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Posted 5 months ago

“Excellent set, well packaged and good communication. Only the legs to attached on table, chairs come complete. Recommended value for money.”

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Posted 5 months ago

Garden Street is rated 4.2 based on 7,283 reviews