Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was very good and product quality is excellent and very sturdy”

Helpful Report

Posted 3 years ago

“The finished item looks fine (bin store) but we didn’t find it very easy to put together.”

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Posted 3 years ago

“When you deliver at the end of the week I will review”

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Posted 3 years ago

“I ordered a garden table, shown as in stock but wasn't...offered a refund but we waited for restock. We are very pleased with the table, good quality, and once in stock delivered on a day which suited us.”

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Posted 3 years ago

“We ordered some garden furniture and knew it was not ready for delivery at the time which was fine but we did have to email to find out lead times rather than someone contact us first.”

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Posted 3 years ago

“Ordered greenhouse in March won’t be here for weeks yet also ratten garden furniture said may delivery I have asked them when I can expect delivery have heard nothing about greenhouse or furniture very unhappy customer £1000 altogether sent and nothing beginning to wonder if items will ever be delivered”

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Posted 3 years ago

“Product as expected and slightly cheaper than most suppliers, but delivery was dreadfully slow even allowing for COVID-19 it took over two weeks for tin of paint. Cant say delivery was not on time as not time was quoted but did seem a bit excessive.”

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Posted 3 years ago

“They seem to have a good selection items and at reasonable prices.”

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Posted 3 years ago

“Excellent service would highly recommend”

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Posted 3 years ago

“Purchased a canopy from Garden Street. Great service in terms of delivery times and communication. Product was pretty easy to fit and is very good quality”

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Posted 3 years ago

“Received LCD Willow Tree in March box all taped up called to say that there is no power supply or screws to put together. Sent several emails & called and still waiting, was promised 10 days ago they would send it yet again nothing. Paid nearly £70 for a item I can't use DON'T USE THIS COMPANY”

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Posted 3 years ago

“Product ordered was delivered reasonably quickly. Ordering was easy from the web site. Recommended.”

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Posted 3 years ago

“Quick friendly service and great product. This is the second shed we’ve bought from garden street and were impressed both times”

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Posted 3 years ago

“Initially had a bad experience with product but customer service were outstanding considering the hassel I gave them.”

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Posted 3 years ago

“Straight forward , very pleased with ooni pizza oven and delivery well packaged too .”

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Posted 3 years ago

“Excellent service! Choosing the plants in my collection delivered was enjoyable and informative and I appreciated very much the recommendations on plant / colour pairings. The plants arrived in boxes with eco filling and were beautifully packed. They are gorgeous - fabulous quality. Thank you!”

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Posted 3 years ago

“Unable to review purchase as still waiting for item to arrive. Went past the estimated delivery timeframe and so I had to chase up and was told it could be up to another month. It would have been better customer service if someone had contacted me to let me know that the order was going to be delayed rather than me keep looking out for it when in fact it had never even been despatched. Hopefully will be able to provide good review of purchase - once it turns up!”

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Posted 3 years ago

“Thanks for your email, but it seems a bit strange that you have taken my money and the goods won't be delivered for another 23 weeks!!!! Very poor delivery times and you can't put it all down to the Nora Batty virus!!!!! Cary Barnes”

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Posted 3 years ago

“Ordered four picnic benches, two arrived in good condition, one arrived damaged but luckily all the pieces were there, one arrived missing the bench seat and legs pack (1 of 2). Delivery driver said he would be back the next day with the missing pack. No delivery. Contacted Garden Street to say the bench and legs pack was missing and they said they would send one out. Nothing has arrived, three weeks later and another two emails have been ignored. Still waiting ...”

Helpful Report

Posted 3 years ago

“After ordering from Garden Street and paying in full I was given a delivery date which was initially acceptable. However I then received an email saying that my item was delayed. I sent 5 or 6 emails and called but found that I didn't get a response or was not given the information I asked for. the item did eventually arrive many weeks after the original date. I did not receive any apology or explanation. Not massively impressed by the service to be honest”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews