Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order!!!Awful company..I have emailed them several times about my order as I'm waiting for 6 weeks and when I try to track the item it shows me that they are still waiting for the stock.No reply at all...Very disappointing...before placing the order ,they were so happy to reply on the same day,I asked some questions about the shed I was planning to order and surprise...reply came straight away...Now they got my money and no more reply...Disgusting..”

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Posted 4 years ago

“Excellent product and service. Highly recommended”

Garden Street 5 star review on 12th September 2020

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Posted 4 years ago

“Efficient service.”

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Posted 4 years ago

“Simple sale, delivered on time,good quality bench”

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Posted 4 years ago

“Sorry I am unable to write a review as you haven't received it yet 🙄”

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Posted 4 years ago

“Delivery fine and packaging ok. Weight is perfect for the parasol. Sadly a piece of black protective covering chipped off.”

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Posted 4 years ago

“Brilliant! Exactly how it looks in the pictures colour and all. Fits where i wanted it to. Good quality. Luv it! Great sevice. Thankyou.”

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Posted 4 years ago

“the mini greenhouse arrived quickly and in good condition - only given 4 stars as I did not get the email advising me the item had been dispatched and an expected delivery date as was stated when I ordered. Howerver - it did come within 7 working days, and was well packaged.”

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Posted 4 years ago

“Xxxxxxxxxxxxxxxxxxxx”

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Posted 4 years ago

“very good service patio cover was out of stock and gave me a call to inform me. patio set for 6 is of good quality, chairs are flat pack already assembled, but table legs easy to assemble very sturdy would recommend.”

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Posted 4 years ago

“The product is great (once it arrived). The customer service was not good. I appreciate that COVID has likely impacted this but if you can’t deliver a product in a timely manner and communicate with your customer accordingly, don’t take the order and money.”

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Posted 4 years ago

“Disappointed. Promised delivery W/C 24 August, didn't arrive until 6 September and then the box was damaged (looks like it has been opened/closed previously) plus the item itself was scratched.”

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Posted 4 years ago

“2 months and still waiting lol. Nonsense”

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Posted 4 years ago

“Pleased with my planters. Had an issue with 2 pieces of my planters, which have been replaced. Could not give 5 stars as replacements took several weeks to arrange due to no telephone contact and email response very slow each time”

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Posted 4 years ago

“Great service and very competitive prices.”

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Posted 4 years ago

“We were sent a stock alert for the Rawlinson Party Arbour as requested. We ordered the item on the 21st Aug, payment was taken. Further information that the item was dispatched on 3rd Sept. We chased up the order on 10th to be told by customer services that they would ring the supplier and ring straight back. 6 hours later, having not received a call I chased them up again. The lady said it was in hand and we'd receive a call by the end of the day. I have just received an email stating that the item is now out of stock? A full refund has been given however the customer service has been disgraceful. Please think twice before ordering with this company.”

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Posted 4 years ago

“I have not received my order yet from the 6th of Augusta !!!!!!”

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Posted 4 years ago

“Great delivery timescale much earlier than expected”

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Posted 4 years ago

“Great seller, pleased with my purchase.”

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Posted 4 years ago

“Poor, took order and payment of ‘in stock’ shed which did not arrive. Chased up and was told item was out of stock. Several weeks later shed arrived unannounced and was dumped on doorstep. Need to improve communication with customers and clearly their suppliers too.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,299 reviews