Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,295 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello readers. the first I let you know that the driver was very friendly to take out our chairs. it was sooner then expected, "that is a plus" the chairs are very good and in the quality that I like. very nice made, you don't put it together your self that is already done for you. that is a relief. they come in a impregnate under hi pressure in to the wood. So I ask, can I paint those chairs, and yes I can after to rest them for two weeks, other that I painted them, let you see wha I have done, I have stain paint them, it a personal touch.”

Garden Street 5 star review on 18th July 2021

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Posted 3 years ago

“Great product and top service.”

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Posted 3 years ago

“Very easy to use website, when I contacted the customer service they replied straight away and resolved the issue very quickly. I would definitely use again”

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Posted 3 years ago

“Ordered furniture waited a month - then informed they had lost a box and might not be able to find it. Shoddy & poor service. Cancelled order.”

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Posted 3 years ago

“Products good but big lack of communication on when order dispatched or when to expect delivery driver did not contact as asked 30 minutes before arriving”

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Posted 3 years ago

“My Order arrived quicker than l thought it would was very impressed with the service . Would order again from Garden Street.”

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Posted 3 years ago

“The original bin lids arrived damaged, replacement lids was arranged and also arrived damaged. I have enough parts to make sound bin lids. Possible additional packing required as the damage appears to be as a result of impact. Otherwise I’m pleased with the look of the bin shelter”

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Posted 3 years ago

“Ordered a small log store and was shocked at what arrived. Cheap splintery wood, large pieces broken off the boards, nails missing their marks and staples poking out. Inserting every screw and nail as instructed made the cheap wood split. This is such a shoddy product it shouldn't be sold. I'll use it as firewood.”

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Posted 3 years ago

“What a shambles of a company Garden Street are. I placed an order on 30/03 and advised delivery would be around 24/05 which was fine. 24/05 came and went with no contact from Garden Street. I emailed them 26/05 to ask what was happening to be told delivery into them was due to arrive 14/06. Yip that date came and went so on 22/06 I emailed again and this time was told delivery was due in to them 19/07. I emailed 14/07 asking if delivery in to them was still due 19/07 and received an email 16/07 informing me goods now aren't due in to Garden Street until 27/08. I appreciate issues can happen but 3 months goes beyond a reasonable time to be late with not so much as a call or email keeping me informed. Think it says everything about how this company treats customers once they have your money.”

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Posted 3 years ago

“Haven’t yet installed my rain barrels but they seem to be in good condition, They arrived a whole week before the predicted date - excellent service!”

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Posted 3 years ago

“Very good would use this company again and recommend to friends and family”

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Posted 3 years ago

“4days post order I received an apology email that the product was out of stock. I am not aware if that was true but it sure did disappoint me! At least I was refunded quickly so I will give them that!”

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Posted 3 years ago

“Poor customer service. I had an issue with the gazebo and two of the extension arms were damaged. I wrote to Garden Street and although i received an acknowledgement stating that they would respond with 72 hours, I have never received a response.”

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Posted 3 years ago

“Would recommend. Saw an L shaped casual sofa and table at a local garden centre but not in stock. Saw the same set on line at Garden Street available to pre order. Ordered on 15th June and was able to pick up from the Crewe showroom on 24th ! John was really helpful and loaded the car with us, unfortunately we had under estimated the size of the sofa and cushions and couldn't fit it all in, so John fantastically arranged a courier for us. Really pleased with sofa, easy to put together and very comfortable. Would 100% recommend Garden street, helpful staff and great product, would use again. Photo attached - stools are included in the set but not shown.”

Garden Street 5 star review on 14th July 2021

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Posted 3 years ago

“Quick delivery no issues would recommend”

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Posted 3 years ago

“Very efficient and quick delivery.”

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Posted 3 years ago

“My Parasol arrived damaged and this company simply did nothing....no after sales care, no contact via emails, nothing...and as for trying to call them....give it a go. As for a refund...I have had £0.00p for a useless parasol that cost me £99.99 Shocking.”

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Posted 3 years ago

“Amazing service from Garden Street I definitely recommend the quality of the goods and also the customer care after receiving the goods. Thank you Garden Street”

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Posted 3 years ago

“Disappointed storage not waterproof so can't store cushion.or anything it should have said what's the point”

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Posted 3 years ago

“Very pleased with my garden table and chairs, looks good and easy to assemble. Delivery was not within the time specified, but the problem was soon rectified when Garden Street was informed. Would use this company again.”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,295 reviews