Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good sturdy arbor.”

Helpful Report

Posted 3 years ago

“Excellent service and very polite a pleasure to deal with”

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Posted 3 years ago

“Terrible experience with a play house bought for my sons birthday. The play house is missing main parts. I would not recommend this company to anyone.”

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Posted 3 years ago

“Happy with the canopy.straight forward to assemble.it was badly scratched on the guttering piece but a replacement gutter is hopefully being delivered today.”

Garden Street 4 star review on 27th May 2021

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Posted 3 years ago

“I would never wish this terrible experience on anyone. Item was damaged and missing major parts!! Order placed on 23 March 2021 bought on line direct @ gardenstreet.co.uk I ordered a play house Rowlinson High View Hideaway Playhouse Product Code: PHVIEW for my godsons birthday. It arrived on the designated date and all was going so well until we went to put it together. It’s missing 2 windows, a door, one side panel is broken this is due to when the panel was fabricated not mantled properly, one main post is split and it says it’s Tested to EN71 for Child Safety. On independent inspection for PayPal we were proven wrong it does not follow a number of rules to qualify for the EN71 children’s safety. We tried to contact the company on many occasions emails after email no reply or a simple we will speak to the manufacture and get back with no later update, no apology. We decided after a number of weeks to put a dispute with PayPal after an independent inspection saying it will cost over £500 for repairs PayPal gave the case in our favour only for the company to say they want us to cover postage to send it back. As you can imagine I can’t just pop it up to Royal Mail down the road. Communication is no existent The product quality is not up to standards with EN71 children safety Overall a waste of over 6 weeks and a very upset 3 year old and a £819.99 wasted as house is not usable we are currently taking this further.”

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Posted 3 years ago

“Absolutely brilliant service. Fantastic communication and everyone was professional, efficient and polite. Would highly recommend them as I can't praise their service enough.”

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Posted 3 years ago

“arrived damaged,parts missing,didn’t want to accept it was there fault,long delivery time and still waiting for replacement parts over a week later!not a happy customer and won’t use again.”

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Posted 3 years ago

“Very pleased with my purchase. My order was dealt with efficiently and prompt delivery.”

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Posted 3 years ago

“Perfect, quick delivery, great product”

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Posted 3 years ago

“Told me items in stock then Days later when I wasn’t notified to say it was dispatched I called up to be told they never had it in stock and I needed to wait two months very poor”

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Posted 3 years ago

“The parasol is of excellent quality and promptly delivered. Would strongly recommend this Company”

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Posted 3 years ago

“Good quality product, was extremely happy with my purchase and the delivery was very fast. I would definitely recommend Garden Street.”

Garden Street 5 star review on 24th May 2021

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Posted 3 years ago

“I order 6 * 6 garden fencing and was even talking to one of your rep and waited weeks for delivery...BUT they were 1800MM NOT 1830 which is 6 *6... !! They then wanted £80 to take away! I posted the URL with the 6 * 6 but they pointed out page 2 of the actual dimensions....given I was taking to a rep and looking at the panels with 6 * 6 advertising it never even occured to me!! so annoyed!”

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Posted 3 years ago

“Ordered a greenhouse which stated 2/5 day delivery, took ages to get any sort of reply and found out eventually item not in stock, had to go through paypal to get a refund. Would not use again.”

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Posted 3 years ago

“Placed an order on the 28th of March, with a promise of delivery within 7-14 days. 2 months and multiple calls later I still haven't received my order. I've had no communication from the company at all about what's happening and had to keep contacting them - each time receiving a promise of an update, which never materialised. I'm not sure whether this a legitimate company but would avoid ordering anything from them!”

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Posted 3 years ago

“Great service and product”

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Posted 3 years ago

“Bought a garden shed from them and was to be delivered in 20 days time. After 20 days I received a call saying that the product is out of stock and will only be delivered the following month. So basically, they wasted my time and were very unprofessional. Never going to purchase from them.”

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Posted 3 years ago

“Excellent service and very good quality product, will definitely buy again.”

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Posted 3 years ago

“My order was pre order for 14th may now it is 23rd may. Still no word from garden Street when I can expect it or reassurance that it is in your thoughts.”

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Posted 3 years ago

“Great service replied to my email very quickly would recommend”

Garden Street 5 star review on 23rd May 2021

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews