Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was an initial little hiccough with my order, but once we sorted that out things went completely to plan. Absolutely delighted with my new garden furniture!!”

Helpful Report

Posted 3 years ago

“Sadly not impressed with the product purchased or service received. Communication was slow initially re delivery. When product did arrive, it couldn't be assembled due to misaligned holes in the frame. Re-boxed item and contact company. Took them several days to respond, they said unless I could send them photos I would have to pay £30 to return the item for a refund. Explained I'm disabled and depend on family visiting to do such things but they weren't interested. Also explained that the photos wouldn't really help show the problem with the product. Eventually got familly to unbox product again, take photos and rebox. Sent photos. Another week or so before they got back to me to say they would arrange collection. I had then to contact courier and wait in all day (no time slot given) for the item to be collected at 4.30pm. Poor quality, overpriced item and terrible aftersales service. Never again will I purchase from this company. Be warned, don't go there!!”

Helpful Report

Posted 3 years ago

“I ordered the Willington chair on line,unseen. It arrived very carefully packaged with no mark on the box but when opened one of the arms was broken at the dowels. I rang up, sent photos of the damage and received the replacement arm, again very carefully packaged. I would recommend the firm for its superb customer service and quality of goods.”

Helpful Report

Posted 3 years ago

“Plant arrived very well packaged in a pot. This was great as it was a couple of days before I could plant outside due to whether conditions”

Helpful Report

Posted 3 years ago

“Having waited for nearly 28 days I rang to ask if my swing bench would be delivered in the near future as per expect delivery . The person I spoke to was very good and as promised emailed to say it was ready for dispatch and that the delivery company would contact me to arrange this . This did not happen and it was delivered yesterday 20th may without warning and left on my drive . I was not at home. This is a bit disappointing and luckily I have someone who helped unpack and move to where it was needed Can you please get the delivery people to contact people and take away the large pallet it came on Product does look ok and un damaged”

Helpful Report

Posted 3 years ago

“Fantastic! Arrived on time with 2 very helpful delivery guys! Great garden furniture. Solid and beautiful colour. Not the cheapest but worth the money. Shame it’s pouring rain and we can’t use it at the moment hence why the plastic still on!”

Garden Street 5 star review on 21st May 2021

Helpful Report

Posted 3 years ago

“I bought a 5x3 meter cabin with side shed from Garden Street, the ordering and delivery was very good and on time and a very helpful delivery driver. Once I started erecting my cabin I realised why it was the cheapest end of the market. The instructions were awful part numbers did not match the instruction details, the bearers that I was sent were the wrong size which made the base shorter than the shed itself (so a trip to B and q to rectify the problem). The pre made part were put together in a very shoddy manner with no attention to detail, I ended up dismantling some of them and remaking them as they just did not work. I was under the impression that the shed was part of the cabin but it was an addition that had different size bearers therefore did not match the height of the shed (Another trip to b and q to rectify) so without correcting the roof would not line up with shed roof. I then started to fit the doors well there w as no change there , they were warped very badly a made and a very poor finish to the front of the cabin. I did email Garden Street a number of times with photos who said they would look into it Still Waiting!! I have now completed the cabin and it does look very nice but this is only due to the fact that I used a great deal of initiative and a number of trips to B and Q. Would I recommend this product to a friend, certainly not I would suggest they pay a little more and get a quality product that was made with more care and with a customer service department that has some interest in their product and customers.”

Helpful Report

Posted 3 years ago

“Third time I have bought from Garden Street and would use them again.”

Helpful Report

Posted 3 years ago

“Excellent service and delivery times”

Helpful Report

Posted 3 years ago

“What an absolute shambles or a company. Zero accountability for the lack of action on my purchase. I contacted them multiple times (3 times with no response) only to be told, after 3 weeks of waiting, that there was the warehouse had not allocated my order and so i’d have to wait another month until it came back in stock AND THEN yet another 20 days for delivery. Useless!”

Helpful Report

Posted 3 years ago

“I ordered a rattan garden storage bench which arrived flat packed slightly earlier than the predicated delivery date. It was well packed and easy to put together following the instructions that came with it.”

Helpful Report

Posted 3 years ago

“Good service, quality product”

Helpful Report

Posted 3 years ago

“I found the staff at Garden Street very helpful indeed and, though I decided to cancel my order this time, they were very quick to refund my payment with no fuss or delay at all. I will certainly be happy to use them again in the future.”

Helpful Report

Posted 3 years ago

“Delivery was very good and product quality is excellent and very sturdy”

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Posted 3 years ago

“The finished item looks fine (bin store) but we didn’t find it very easy to put together.”

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Posted 3 years ago

“When you deliver at the end of the week I will review”

Helpful Report

Posted 3 years ago

“I ordered a garden table, shown as in stock but wasn't...offered a refund but we waited for restock. We are very pleased with the table, good quality, and once in stock delivered on a day which suited us.”

Helpful Report

Posted 3 years ago

“We ordered some garden furniture and knew it was not ready for delivery at the time which was fine but we did have to email to find out lead times rather than someone contact us first.”

Helpful Report

Posted 3 years ago

“Ordered greenhouse in March won’t be here for weeks yet also ratten garden furniture said may delivery I have asked them when I can expect delivery have heard nothing about greenhouse or furniture very unhappy customer £1000 altogether sent and nothing beginning to wonder if items will ever be delivered”

Helpful Report

Posted 3 years ago

“Product as expected and slightly cheaper than most suppliers, but delivery was dreadfully slow even allowing for COVID-19 it took over two weeks for tin of paint. Cant say delivery was not on time as not time was quoted but did seem a bit excessive.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews