Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,313 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good metalwork sturdy goes together better with different screws then provided as the screw heads snap off easily as that’s the weakest point in them, I bought stainless self tapping screws only after doing the first few panels! Only managed 1 shed out of 4 so far due to the weather, they are well packaged & delivered in good condition, had the screws been better I would of given 5 stars ⭐️”

Helpful Report

Posted 5 years ago

Hi Richard, Thank you for your review. We have passed this feedback regarding the screws onto the relevant parties to review. We are pleased to hear you were happy with your delivery, and hope the weather permits you to complete the remaining sheds. Kind Regards, GardenStreet

Posted 5 years ago

“First time buying from Garden Street and would definitely use again. Good price, and item arrived well packaged within the time frame”

Helpful Report

Posted 5 years ago

Hi Jacki, Thank you for your 5 star review! We are very pleased to hear your first shopping experience with us has been an enjoyable one! If we can help with any future purchases please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Excellent service. Quality appears good but need to see durability after having it used for a while.”

Helpful Report

Posted 5 years ago

“VERY PLEASED WITH THE QUICK DELIVERY. WILL NOT BE PUTTING AWNING UP UNTIL NEXT SUMMER SO HOPEFULLY NOTHING WILL BE WR0NG WITH IT.”

Helpful Report

Posted 5 years ago

“I was pleased to have found a sun lounger for sale, in the winter, on Garden Street's website. The only reason I have given 4 stars out of 5 is due to the lack of delivery details or tracking information received once the order was dispatched. I read the general delivery information on the website but none of what was supposed to happen did. Luckily I was home when my big parcel was delivered. I realise that this is more to do with the delivery company but maybe it is something that you could discuss with them. I don't mind tracking my own deliveries if I had the information. Other than that I would use Garden Street again and recommend them to friends.”

Helpful Report

Posted 5 years ago

Hi Sue, Thank you for your feedback. We have passed on your delivery experience to see if this can be looked into with the carriers. We are however pleased you like your delivered product, and hope you continue to enjoy using it. Kind Regards, GardenStreet

Posted 5 years ago

“Bought a Palram 8x8 shed was able to arrange a delivery date to suit me and everything went smoothly driver carried it from the van straight to my back garden excellent service would recommend them and the shed to everyone”

Helpful Report

Posted 5 years ago

“Very quick delivery and easy to assemble”

Helpful Report

Posted 5 years ago

“Purchased a gate, seems of a good quality at a very good price. Delivery quick & efficient (but could have done with advance notification from the carrier). packaging well wrapped”

Helpful Report

Posted 5 years ago

“Very Good - Would happily use this company again, or recommend to a friend.”

Helpful Report

Posted 5 years ago

“Excellent price. Great product as very quick to deliver.”

Helpful Report

Posted 5 years ago

“I came across Garden Street after my search for folding tables and found a good bargain on there website. Purchasing was easy and for Delivery I was kept up to date. I would be happy to purchase again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave us a 5 star review! We are pleased to hear of your bargain, and hope to see you shopping with us again soon! If you have any queries regarding any future purchases please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Excellent service by Tracey”

Helpful Report

Posted 5 years ago

“Best customer service excellent I recommend”

Helpful Report

Posted 5 years ago

Hi Jafar, Thank you for your feedback. We have ensured this review has been passed onto everyone in our customer service team. If we can help with any future purchases please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“Delivery date was not provided on order and was contacted over a week later to ask if I still wanted my order as I had missed delivery. However, my shed was delivered a few days after speaking with the company directly. One of the parts was damaged but a new part was sent next day delivery with a different courier. The company followed this up to see if the part had arrived and was in good condition.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving us this feedback. We have passed on your comments regarding your delivery to try to prevent this happening in the future. Our apologies that one of the parts was damaged, however we are pleased this was resolved promptly for you. If we can help at all in the future regarding any orders please feel free to contact us. Kind Regards, GardenStreet

Posted 5 years ago

“After looking for fan trellis at a reasonable price for months, I came across Garden Street and so glad that I did. Great prices, great service and arrived very quickly. I would use them and recommend them without any hesitation.”

Helpful Report

Posted 5 years ago

“Excellent speedy service & great comms, Thank you.”

Helpful Report

Posted 5 years ago

“We ordered bedroom furniture through Garden Street at a competitive price. Once received we discovered several faults where lacquer was missing on drawer fronts. Garden Street swiftly contacted the supplier and arranged for replacement pieces to be sent. All went smoothly and email and telephone contact was professional and friendly. Sadly, we didn't notice a fault to a cabinet top until making up the units after being away so it's probably too late to sort now. Otherwise, all would have been very satisfactory.”

Helpful Report

Posted 5 years ago

Hi Helen, Thank you for your 5 star feedback. We are disappointed to hear of the initial issues with your item, however we are pleased this was handled promptly and resolved. We've ensured your feedback regarding our customer service has been passed on to all involved. Kind Regards, GardenStreet

Posted 5 years ago

“The delivery was on time and the driver was very courteous and helpful and took the parcels to our back garden. As for the installation (as we are both retired and not in the best of health we had two strong, practical and intelligent close family members who agreed to carry this out and the information in the booklet gave the impression that installation was straightforward). After working for just over five hours (non stop) they did complete the aluminium framing! but still have to tackle all the glazing which notwithstanding the installation booklet looks equally if not more complex! I believe that the Company should sell the greenhouses with installation included in the price, make that price more competitive and always advise consumers how long it would take a professional installer/a to carry out the installation, as if we had been made aware of how complex and time-consuming the installation was going to be, I would not have bought the greenhouse. Very Disappointed of Tonbridge, Kent”

Helpful Report

Posted 5 years ago

“I found it easy to use the online service and order the product. Delivery was on the said date and the driver was very nice and helpful. When I placed my order I didn’t realise the email confirmation went to the junk folder and so did the online chat to ask about the order where I was told to check junk mail. On not receiving a confirmation well so I thought I did get concerned. Maybe this should be added somewhere so people are not wondering about their confirmation. I would use again and recommend. Thank you.”

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Posted 5 years ago

“Easy to browse and purchase”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,313 reviews