Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,301 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived very quickly and I was surprised as we were waiting for stock to come in . It was quite easy to assemble and very well packaged”

Helpful Report

Posted 4 years ago

“Great service and very pleased with the quality of the shed”

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Posted 4 years ago

“The gate was delivered with damage that happened during transit. As a replacement wasn’t available I was given a full refund and was able to keep the gate too. Which was great. I would say however, for the price of the gate, the welding of the metal work isn’t great and is patchy. The rough patchy weld has allowed water to get in to where the powdercoat couldn’t. This has now started to show signs of rusting. The services was great, the actual product not so great. If it wasn’t free, I would have returned for a refund.”

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Posted 4 years ago

“Overall pleased”

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Posted 4 years ago

“I ordered a new Rolinson Shed from Green Street as i had used them before and was very pleased. This order was delivered with a damaged side panel, I telephoned the customer service team the same day and following their advise emailed a photo and [art number. 10 days later after not hearing a word, I re-emailed the customer service team with the photo and part number, i also tried to phone them, but unable to get an answer. I have now had to replace the damaged part myself as I needed to construct my shed. I find the service and communication extreemly poor as I have had no telephone call or even an email regarding the replacement part.A BIG let down this time from Green Street....”

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Posted 4 years ago

“Delivered on time and carried into garden as I am disabled could not rate them better, thank you garden street”

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Posted 4 years ago

“I have been asked to write a review before I have even had the product delivered. I ordered a gate on 30th June advised 14 to 28 working days delivery to date still not received and sent numerous emails and no response also can’t contact by phone. The customer service is shocking!”

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Posted 4 years ago

“The garden bench was A surprise gift for my Father bought online The delivery was quick and the quality was very good. He was delighted and so was we. I would order again”

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Posted 4 years ago

“Very difficult to get a quick response. Communication was bad. After hassle admittedly not all garden street fault as courier did not communicate either. Finally got my product. Don’t know if I would order again because I was unhappy about their customer service.”

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Posted 4 years ago

“Order significantly delayed. Customer service unreachable. Days to respond to emails.”

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Posted 4 years ago

“I initially gave this company some room for error due to the current situation,, having said that I’ve since found that there’s no excuse for poor communication and to be told after 14 of waiting “It’s to early in the order process to give further details “ that got me worried. I order many items online in my profession and have dealt with some difficult suppliers I know a bad company when I come across one ,, this is definitely one of those companies, now awaiting a refund Last 2 days due to non delivery and bad service Had to contact PayPal to assist me , now 37 days since ordering and still have not received item ,,, do not use this company”

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Posted 4 years ago

“My wooden planter arrived on time in perfect condition. Would definitely buy from Garden Street again”

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Posted 4 years ago

“I was sent a request to review the product but I am STILL WAITING delivery.”

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Posted 4 years ago

“Ordered two planters after chasing order up. They were delivered within days (odd that) no notification from carrier although I had an email saying I would be contacted with a delivery date by Garden Street so good job we were in. When unwrapped my husband discovered there were no screws to assemble the planters just instructions in the sealed plastic and stapled to the trellis. Chased up with GS and Rollinson and got 3 sets! Lovely planters when assembled.”

Helpful Report

Posted 4 years ago

“I am not sure that your company even warrants being awarded one star!!!!!! I ordered a parasol and base and paid for it. I included my address with the order and the order was accepted. I subsequently was informed that you do not deliver to Northern Ireland. The order was cancelled by you and I was refunded my money. I sent you an email and stated that I would be willing to pay any additional carriage charges. You stated that it was not possible because you do not deliver to Northern Ireland. You provided no explanation or apology, save for reference to your terms and conditions. I am at a loss as to why the order was accepted in the first place when I provided details of my address when ordering. I order and receive numerous items from the mainland regularly without any additional cost. However, in this case I even offered to pay any additional carriage charges which may have arisen to deliver to Northern Ireland and this was rejected. As a citizen of the United Kingdom I feel greatly aggrieved at the attitude which was adopted by your company. In summary the whole thing was very disappointing and can only be described as a “very poor show”.”

Helpful Report

Posted 4 years ago

“The item was not delivered.”

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Posted 4 years ago

“You have asked for a review before I have had delivery!”

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Posted 4 years ago

“The quality of the gate was great but the customer service has been terrible, no notification about delivery and when the gate was delivered it was left on my driveway along with the bolt in a package and my elderly neighbour had to get help to move it as I was away. Very poor response to emails and the gate itself was soaking wet and took a week to dry out! Would not shop at garden street or recommend them after my experience I’m sad to say. Appreciate Covid-19 has made things difficult but not an excuse for poor service.”

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Posted 4 years ago

“Fast delivery! I ordered this Garden Bench from wayfair and they messed me around for 6 weeks! After getting a refund, I found the same item on Garden Street. The order was delivered within 4 working days. Very impressed with the speed of delivery and the bench is beautiful. Very solid and as described online.”

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Posted 4 years ago

“Had to return the Gazebo I bought as it wasnt as expected in style - immediate refund given without hesitation.”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,301 reviews