Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,303 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, still have not received the item after 1 week overdue now and no one answers the phones or emails. Where is the bike store I ordered..... it said it was in stock? Would not recommend.”

Helpful Report

Posted 4 years ago

“I ordered an item, it didn’t turn up. I contacted the company to see where it was, at this point they advised me the product was out of stock and not due to arrive for another month. I don’t have a problem waiting but their website didn’t state the item was On preorder! And the company didn’t get in contact to tell me it was delayed.”

Helpful Report

Posted 4 years ago

“Excellent service, very helpful and an easy purchase , delivery earlier than quoted.”

Helpful Report

Posted 4 years ago

“Product was despatched from Leisure Go, not Garden Street. Poor communication meant set was two weeks late. Courier maintains they were given wrong customer details. Sadly two chairs were damaged when received. Still awaiting reply to my complaint. For a garden set costing approx. £600 I think this is really poor and would not deal with this company again.”

Helpful Report

Posted 4 years ago

“How can you write a review when we have not received the item or had any communication since we placed the order!”

Helpful Report

Posted 4 years ago

“We haven’t had our purchase yet! I have emailed to find out what the delivery date will be but haven’t received a reply yet.”

Helpful Report

Posted 4 years ago

“Would happily recommend to friends and family. Pre-ordered and was kept informed along the way.”

Helpful Report

Posted 4 years ago

“Purchased a GL parasol . It’s lovely apart from no fastener on parasol to keep it closed when not in use . Thought it would have one like in my last parasol”

Helpful Report

Posted 4 years ago

“Excellent service, price and delivery ! I am delighted with my new garden furniture!”

Helpful Report

Posted 4 years ago

“I have spent £899 on a pergola which has NOT been delivered, despite the delivery company saying they had delivered it. I have spent over two weeks chasing garden street and asking for answers but keep receiving “we are investigating this” answers. I have been offered no refund, no answers, not even an apology. I will be taking legal action.”

Helpful Report

Posted 4 years ago

“Appalling service. Have had almost £1,000 of mine for a couple on months now and nothing delivered. They don't answer phone calls and take over a week to respond to emails. When they do respond they give you another delivery window that has been missed. No customer complaint details on their website so no idea how to get our money back. Go elsewhere!”

Helpful Report

Posted 4 years ago

“poor customer service. I was sent the customer review questionnaire before I have the goods( two steamer chairs oder value £1,150.00). Order placed with garden street on 25th May. I chose them because they had them in stock with delivery in 5-10 days. Currently over three weeks since order. Online advice "still processing order" but money taken in full at time of order. I have sent emails requesting an update but nothing. Terrible service. Over promising.”

Helpful Report

Posted 4 years ago

“Armona Sofa Set (rattan furniture) delivered yesterday. Built by myself within an hour, very easy to assemble. Really sturdy and well made. Makes my new decking area look superb.”

Helpful Report

Posted 4 years ago

“Is this a serious email, have still not received the product or any contact whatsoever from ordering 3 weeks ago.”

Helpful Report

Posted 4 years ago

“Bit surprised to be asked to review your service when haven’t received item yet Nor have I had email to say when it is due. Hopefully soon. Thank you. David Wimpenny.”

Helpful Report

Posted 4 years ago

“Good product right price delivered early”

Helpful Report

Posted 4 years ago

“I ‘m unable to rate higher as after buying the garden pod chair I was then emailed the following day to say it was out of stock. Even though I had paid for it.Not sure yet whether my money has been refunded to my card but the company says I have. So unfortunately I can’t review the product.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Received my ordered items in jig time. All parts and instructions clear and precise.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,303 reviews