Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What is the point of sending me a review when I haven't received the goods, not even a confirmed delivery date which seems now to be the responsibility of the delivery company. They have has my money for some , offered me a refund due to delays, but since I chose to wait the only communications have been to answer me when chasing. I accept there have been issues but not that I am not kept informed.”

Helpful Report

Posted 3 years ago

“Unfortunately my experience shopping at Garden Street has been unsatisfactory up until this point due to the following reasons: > Website quoted 7/14 days delivery on in stock item - Customer purchased item and received no response for 2 Days - Then sent code via email to book delivery date - First Delivery date available was over 5 weeks away (not 7-14 days quoted) around the 7th July > No contact available so disappointed as already paid out by this point and so booked a slot on the 7th July then booked a precious days holiday off from work and waited patiently > On Tuesday 6th July ( 5 weeks later) at around 5pm I received a short telephone message telling me that my delivery would not be arriving the following day - No reason given just a blunt comment telling me my delivery would now not happen for a further week and had been moved to the 14th July > Tried to call before 5:30pm and find out the real reason for postponed delivery but conveniently could only get an answer phone as they had left for the day! > Disappointed and frustrated as it was so late in the day I was unable to cancel a precious days holiday as well and was also upset at not receiving my purchase > Sent an email to the supplier (Shire) it rebounded and then a text message to the contact number used to inform me that i would not be receiving my delivery - I have still not recieved a response as I am sat at home wasting a days holiday > Not sure still why my purchased product has been delayed (probably blame Covid) seems to be the convenient excuse but suffice to say did not find the experience so far that professional > Need to try and make arrangements again now for the 14th July Delivery but have no holiday left to take uneccesarily and just hope the Goods arrive to a high standard and with no further issues!”

Helpful Report

Posted 3 years ago

“Bought a 6x4 pent shed. Order delivered pretty quickly (compared to times quoted by other sellers). Delivery driver even helped take it to the back garden even though the original advice was that it could only be kerbside delivery.”

Helpful Report

Posted 3 years ago

“Found what I wanted at a decent price, ordered from Garden Street and product arrived within the time frame given and the item ordered was exactly what I wanted...brilliant thank you”

Helpful Report

Posted 3 years ago

“Garden chair damaged, half the arm was lying loose in the box. Very slow response and when it came they seriously expect me to repair myself. I have given them the opportunity to replace, but they fail to respond, I have requested a full refund and they ignore e-mails and telephone gives you an automated message. Absolutely shocking customer service, they take your money and expect you to be satisfied with badly damaged goods.”

Helpful Report

Posted 3 years ago

“excellent customer service during the sale and just as important, after the sale. thank you”

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Posted 3 years ago

“Efficient delivery, excellent quality products”

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Posted 3 years ago

“Ordered suncast tremont shed late March had to wait a while as pandemic has caused delays in shipping arrived 11 weeks later .Shed so easy to erect and looks great up .Was worth the wait .”

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Posted 3 years ago

“Excellent price and very fast delivery”

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Posted 3 years ago

“Ordered and paid for a rattan rising coffee table in early March and have just cancelled the order, as I have just been informed, (after numerous enquiries) that I will not receive the item for another 12-14 days. Very disappointed with the poor service. The only part of the process that has been satisfactory is the requested refund.”

Helpful Report

Posted 3 years ago

“Purchased a retractable awning. Great to get a call from Garden Steet the day after discussing delivery, very helpful and polite. Very quick and easy delivery. Really simple and good quality awning. Installation involved masonry drilling so provided you are comfortable with that it is extremely straightforward. Very pleased.”

Helpful Report

Posted 3 years ago

“Excellent product, easy to assemble and does the job.”

Helpful Report

Posted 3 years ago

“Ordered summer house in March didn’t arrive until late June, nails all come through wood inside, one window not nailed in at all on one side, door handle flimsy and snapped, contacted Garden Street and was given £40.00 refund which is terrible considering it cost nearly £800, now on erection find that it’s leaking in many places.”

Helpful Report

Posted 3 years ago

“Good product”

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Posted 3 years ago

“Very good experience with Garden Street, would recommend. Delivered in time and professionally . Driver ver helpful and friendly.”

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Posted 3 years ago

“I wouldn’t recommend this company - ordered garden furniture in feb 2021 and after chasing them at every due date they have given me our furniture still hasn’t arrived . We have been given assurance and then another story - we have been offered money back however it’s their customer service we are rating as they do not keep in touch and also email after you chase them up - no apology just an email . Still no furniture as we are aware there is delays however don’t believe they haven’t received any stock”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID WORST CUSTOMER SERVICE EVER”

Helpful Report

Posted 3 years ago

“Had to wait a little longer than usual due to covid19 but overall when I did need to make contact staff were very helpful and polite and could tell me exactly were my order was up. On arrival of our garden furniture van people were so helpful and furniture is great extremely good quality and size was perfect.”

Helpful Report

Posted 3 years ago

“Whole online process very easy from browsing, to ordering, to arranging delivery, to arrival of my garden store.”

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Posted 3 years ago

“Lovely garden table but only received three legs so not usable”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews