Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, and our two items delivered well within time. The small greenhouse went together easily. Must remember in wet weather not to turn the nuts on the top windows too tight. It looks good. The other item, trellis planter we put together indoors then placing it was delayed until a dry day allowed an ancient planter to be emptied. (Our Ginger Tom sat in it and looked very at home). They blend in well with other planters we have had from Garden Street.”

Helpful Report

Posted 4 years ago

“We ordered a bike store and were told it was 6-8 week delivery. After 8 weeks I emailed and they said there had been a delay and it would be another 2 weeks. After 2 further weeks I emailed again and was told it would be the following week and I’m still waiting. Appalling customer service, in future I would advise them to be honest with customers rather than make promises they don’t keep. Would never order anything from them again. Hoping there’s no delay in getting a full refund from them.”

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Posted 4 years ago

“Excellent product, which arrived before date due. Would definately use this company again.”

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Posted 4 years ago

“Items ordered weren’t delivered within the specified time frame due to a stock allocation issue. However a refund was offered or immediate delivery when new stock available. Chose to wait for stock and items were delivered earlier than anticipated. Great customer service.”

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Posted 4 years ago

“Very happily, the Greenhouse kit arrived well before its expected delivery date, was in good order and optimised packaging. The polycarbonate panels are flimsier than expected but, once fully positioned, will no doubt prove quite as durable as flat sheet panes would be. So far everything has been relatively simple & straightforward to fit, though following the instruction book has been an interesting experience! Altogether, we're delighted with the purchase, and can't wait to finish erecting it, and putting it to use ready for over-wintering our plants.”

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Posted 4 years ago

“Delivery service excellent however will not put together until spring. So no comment at the moment”

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Posted 4 years ago

“Well what can I say. Ordered a summer house early September and waiting until 9th November to get it. Next door neighbour ordered same summer house from Screwfix last week and it was with her within 4working days. They've asked me to review it yet I haven't got it yet.....hence the curt review.”

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Posted 4 years ago

“19 TORRENS ROAD LONDON E15 4NA 19 torrens road”

Helpful Report

Posted 4 years ago

“Ordered shed in July now arrived in October after me constantly chasing, no call from them just tell me someone will call back and no one does. No compensation no good will gesture absolute joke of a company”

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Posted 4 years ago

“Good value for the money pleasure to deal with would use again”

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Posted 4 years ago

“Very good product(hybrid greenhouse 6 x 10), clear instructions and all the bits included. The polycarbonate’ glass’ is brilliant. Highly recommended”

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Posted 4 years ago

“Ordered a bistro set which arrived promptly. Very well packaged. Good assembly instructions. Happy with my purchase and would use Garden Str again without hesitation.”

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Posted 4 years ago

“Excellent service, very friendly service from the delivery company both on the phone and in person”

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Posted 4 years ago

“Terrible company awful customer service one of the worst ever had that just don’t care about the customer”

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Posted 4 years ago

“I placed an order on and paid for an item which I received a stock notification for. Later that day I received an email to say that the item I had order was no longer in stock and they would not be able to fulfill the order. I had to speak to customer services, who were very polite, and processed my order cancellation right away. Unfortunately the refund was not processed and the funds were not returned to my credit card. It wasn't until I received a credit card bill that I realized. I made another call to customer services who apologized for the error and replaced the money straight away without any hassle. Thank you”

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Posted 4 years ago

“Have had no communications when my green house will be artiving”

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Posted 4 years ago

“We were very pleased with the service from Garden Street - the product was delivered within the timeframe advertised. I cannot comment precisely on the item as it was a gift for our son’s 40th birthday but I do know he was delighted with it and can’t wait to use it (it was a bbq table so may not be used this year.)”

Helpful Report

Posted 4 years ago

“I have already done this, but as I still haven't received the goods and still don't know when they are coming, how can I write a sensible review, come on, get you're act together and don't send out such requests until a couple of weeks after delivery, probably a month in the case of such items as Carports”

Helpful Report

Posted 4 years ago

“Review this rubbish can’t wait...paid nearly£600 and it’s cost me nearly £200 to make this weatherproof All done by paid professionals I hired...it arrived and in erection roof felt was split in half and 3 glass windows broken..rain forecast...so I had to think quickly and purchase roll of feltb(their replacement arrived 3 weeks later which would have left chalet soaked) 3 panels sides and back let the rain pour in next day as the slats weren’t overlapped (sent photos) No offer to send replacements...Paid to have slats sealed ...they offered me to send back which meant demolishing it at more cost...Rubbish quality ...Horrendous experience ....costly mistake purchasing this chalet...no recourse and no constructive help...photos to prove all statements”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. You advised us of issues with your order after continuing to assemble and modify the building yourself. Whilst we were not given the opportunity to resolve for you we did advise that we could send out replacements or should the item be disassembled we could collect for a full refund. You did advise us of the parts you wished to have replaced, which we dispatched promptly to you. You advised us that you disposed of these. Whilst we apologise once again for the condition of the initial parts, we have offered assistance in order to resolve as promptly as possible. Kind Regards.

Posted 4 years ago

“Twice I have ordered products, my payment was taken, and then only when I chased up the delivery both times have I been told that the items haven't come into stock. Again.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,299 reviews