Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,326 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 9th February 2025

401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a gate 18 March and after 3 attempts was told 2day the gate at the time Was out of stock when we ordered it this is a bad way to treat a new customer”

Helpful Report

Posted 3 years ago

“Great buying! I bought a garden awning, it came quickly, easy to install and good quality overall. I’d buy it again.”

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Posted 3 years ago

“I ordered my garden furniture on a Thursday afternoon. I was contacted by the carrier on the following Monday. The furniture was delivered the following afternoon. Excellent service and I was very pleased with the quality of the product. I would certainly recommend this company.”

Garden Street 5 star review on 19th April 2021

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Posted 3 years ago

“Lovely summerhouse looks perfect in my garden. There was a bit of wood broken but soon sorted with a bit of glue.”

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Posted 3 years ago

“A cheap but decent shed. Goes up well & works a treat”

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Posted 3 years ago

“Have not had my order yet, despite ordering it in middle of March. I have also not had any further communication from you since ordering.”

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Posted 3 years ago

“Have not received our order yet, will review when it arrives”

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Posted 3 years ago

“Awful. Ordered bench. Waited a month. Chased order. Was told stock had been ‘mis-allocated’ and would have to wait another 2 months. Eventually got money back. ☹️”

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Posted 3 years ago

“Great bench, speedy delivery.”

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Posted 3 years ago

“The customer service was excellent , it was delivered ahead of the expected time frame and cannot fault their service . The product was reasonably price and quality Reasonable also .”

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Posted 3 years ago

“Delighted with the quality of the Plant Theatre, and the extremely speedy service! Ideal.”

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Posted 3 years ago

“Excellent service .”

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Posted 3 years ago

“Took forever to deliver and then one parcel went missing, all in all it took four weeks for a small log store to be delivered.”

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Posted 3 years ago

“Product arrived in timely fashion with good text notice to warn. We are very pleased with it.”

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Posted 3 years ago

“Very easy to use and efficient”

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Posted 3 years ago

“I ordered an awning and cover from Garden street. The awning was delivered, the cover wasn’t. The awning we discovered was actually unsuitable for the area in which we were going to use it. Following the return instructions I emailed Garden street to arrange collection of the awning and to advise them that the cover was missing. I have now emailed 3 times and am still waiting for collection instructions and a refund. I would not advise purchasing anything if there is the slightest chance you may need to return it! I am now £269 out of pocket!”

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Posted 3 years ago

“Very good choice of products, promt delivery Very good transaction”

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Posted 3 years ago

“This parasol is great, would highly recommend. Sturdy and a decent size. It comes with 3 different ring sizes to fit your parasole securely. Very happy with product. Reasonable price, good quality.”

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Posted 3 years ago

“Placed a pre-order for an item. Money was taken immediately, item supposedly dispatched a couple of weeks later but never arrived. No further communication, no response to emails, finally telephoned to be informed that it was lost in transit. Requested tracking information and courier documentation but none provided. No more available in stock so cancelled the order. No quibbling on refund and money returned immediately.”

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Posted 3 years ago

“Well happy for my purchase. Looks really nice 👌. Hours in it with peace & quiet. Love. it”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,326 reviews