Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,298 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with our product looks lovely, only wished that courier could have let us know when they where going to deliver”

Helpful Report

Posted 3 years ago

“The product is fine but the order/delivery experience was anything but. Very poor communications and little proactive engagement”

Helpful Report

Posted 3 years ago

“recieved my shelter logic green house in about a week which was very good , every thing is all good thanks.”

Helpful Report

Posted 3 years ago

“Still waiting”

Helpful Report

Posted 3 years ago

“Bought a goof quality sun lounger from Garden Street. It arrived promptly and was in un-damaged condition. The outer packaging was rather modest and crushed in one corner but it had come directly from one of their suppliers. I let Garden Street know and they were appreciative of being told. Their system of going on a waiting list for stock returning to availability worked well. Overall, I have a good impression of them.”

Helpful Report

Posted 3 years ago

“Product arrived on time by a lovely helpful friendly delivery driver who drive the truck as close as possible to my allotment plot (I bought a shed for my plot) and put it on the plot. Shed was reasonably easy to assemble (instructions a little confusing) but is now up and painted and I couldn’t be more pleased.”

Garden Street 5 star review on 15th April 2021

Helpful Report

Posted 3 years ago

“We are very satisfied with the quality of the wood bistro garden set. Highly recommend it.”

Helpful Report

Posted 3 years ago

“Very happy with our purchase. Kept in the loop the whole way and happy with the product. Very sturdy item and clear instructions”

Helpful Report

Posted 3 years ago

“Excellent product, very good delivery times. Good packageing”

Helpful Report

Posted 3 years ago

“Shed delivered on time. All bits there and went up very easily. Looks great - all twinkly lights on it, shelves added inside. Beer mat decorations ! 😀”

Garden Street 5 star review on 14th April 2021

Helpful Report

Posted 3 years ago

“I bought a Keter garden shed. The order was sent to Keter who then communicated directly with me. It was excellent service.”

Helpful Report

Posted 3 years ago

“Good bin store, but a section was missing and has yet to arrive. Took a bit of putting together but looks good.”

Helpful Report

Posted 3 years ago

“Ordered product that was in stock with 3-7 days delivery. Chased product after 7 days, informed it was with delivery company and would get back to us. No feedback, chased again following week with a similar response. Informed that if we didn't get a delivery date within 24 hrs would cancel order. Order cancelled the following day.”

Helpful Report

Posted 3 years ago

“Norfolk Leisure XXL Deck Box looked ideal and the expected "in Stock" date was acceptable, so ordered and paid. The box arrived in stock Garden Street dispatched it to Crewe via DX delivery and tracking for onward delivery to Norwich. It never arrived.. Several phone calls and many days later, I had to cancel and request a refund (The next available expected stock was weeks away)...so a bit disappointing really and perhaps out of Garden Street control.. however as a customer, what else can I say?.., bought the same box elsewhere and the item is very good and arrived on time.”

Helpful Report

Posted 3 years ago

“The product came a bit later but always on time as the shop informed me. That product is fantastic and very useful”

Helpful Report

Posted 3 years ago

“Dreadful company to buy from. Purchased garden swing advertised as in stock for delivery. Waited over 6 weeks with no communication from the company to inform me what was happening unless I phoned them which I did numerous times. Took 3 people to "investigate".Finally they emailed to say the swing was lost and they had no stock so cancelled the order. Poor customer service.”

Helpful Report

Posted 3 years ago

“Good service and delivery. Product as expected and was fine to put together.”

Helpful Report

Posted 3 years ago

“Delivery guidlines very misleading. Expect to wait longer. A lot longer”

Helpful Report

Posted 3 years ago

“Execellent”

Helpful Report

Posted 3 years ago

“Product was difficult to assemble as had not been pre drilled. Also the instructions advised the screws were placed in positions that were impossible as no room to get a screwdriver or drill into. Poor design”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,298 reviews