Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a picnic table, which is exactly as described on the website - very good quality and sturdy. However, due to the present Coronavirus epidemic this did take a day or two longer to arrive than anticipated, but emails sent were quickly replied to.”

Helpful Report

Posted 4 years ago

“I have only two major regrets in my life: I listened to my friend when he said I wouldn't hurt myself jumping off a very high cliff into water, and secondly, buying this product. If this is England's answer to the flat-pack market it is no wonder IKEA has the market all to it's self. This product is over-engineered, over complicated and poor quality. It is also of smaller dimensions than cheaper and better models from B&Q, which assemble in a fraction of the time. I would go on, but I have too many cuts on my fingers from the sharp edges of the shed I bought from you and my fingers are too sore from trying to do up the 4 million screws and bolts that almost hold things together to bother. AVOID!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered a Willow Gazebo and Arch but after a while decided to ask when to expect delivery only to be told that the Gazebo was now unavailable. I agreed to a refund as I have found another supplier who can do the same products at a lower price. Early days yet but still waiting to hear about my refund.”

Helpful Report

Posted 4 years ago

“A day late on delivery but given current problems understandable. Delivery guy (Alan)was very apologetic and courteous and efficient.”

Helpful Report

Posted 4 years ago

“service and product excellent”

Helpful Report

Posted 4 years ago

“My garden seat arrived early compared to the delivery date and I was very pleased with this. The seat has been assembled and looks good. The only problem - it took quite a long time to put together- compared with what we assumed would be an easy job, but very pleased with the end produce.”

Helpful Report

Posted 4 years ago

“I am sure it will be good but as my order (8th June, 21 days ago) hasn't arrived yet, I'm assuming that this is due to the present Covid-19 situation? My fingers are crossed that it will eventually arrive safely, so still hoping. I hope to be able to do this review when my chair has arrived. Then it will be 5 stars!”

Helpful Report

Posted 4 years ago

“Few scratches and marks on the bench. But overall good quality and service”

Helpful Report

Posted 4 years ago

“I know we are in unprecedented times,however no communication throughout the whole time of 30 working days after order was too much. Then after I email first they say I have a few days to wait then my order actually moves to dispatch. Still not received 8 working days later so I ask them where it is to be told it's out of stock till 06 july. If my refund is sorted promptly I will edit my review and rate them higher as good customer service and this would of just been unfortunate.”

Helpful Report

Posted 4 years ago

“Great service. Arbour came within 6 days of ordering. I have studied and understand instructions. Now in process of painting before assembly. No problems so far. Delivery man very helpful. Thank you.”

Helpful Report

Posted 4 years ago

“Helpful and easily navigable website, quick despatch and arrival of articles well within estimated timeframe. I will definitely use Garden Street again.”

Helpful Report

Posted 4 years ago

“got back to my email quickly”

Helpful Report

Posted 4 years ago

“Dear Garden Street we are very pleased with the arch we ordered from you. Delivery was much quicker than stated and the arch looks great in our garden. It was easy to assemble and all components were delivered together along with instructions on how to assemble. Overall we are very pleased with the service received from Garden Street. Thank You.”

Helpful Report

Posted 4 years ago

“Have not received my goods yet”

Helpful Report

Posted 4 years ago

“I’ve not received it yet Waited in a day a fortnight ago. Really poor service Please someone get in touch Jon Newton 07753987851”

Helpful Report

Posted 4 years ago

“My order has not arrived after 3 weeks. I e-mailed you and have not received a reply”

Helpful Report

Posted 4 years ago

“Excellent, prompt service and friendly deliveryman.”

Helpful Report

Posted 4 years ago

“Not much communication after placing the order. Didn’t know when it would arrive. It was delivered by Palram but should they have confirmed delivery? Product description on the Garden Street website was not very detailed, so it was a bit hit or miss whether it would be suitable.”

Helpful Report

Posted 4 years ago

“The instructions were not very clear particularly concerning roof assembly and where wet through as the bag was split had to dry it out in the oven However we love the end result”

Garden Street 3 star review on 28th June 2020

Helpful Report

Posted 4 years ago

“Purchased a wheelie bin store, very pleased with the item, instructions to assemble it were easy to follow and the quality is excellent.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews