Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,303 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was excellent pity about the Product . Fell a part while placing on patio and had to be rebuilt. Only stapled together. Very poor for the price paid. Don't buy the two tier planter”

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Posted 4 years ago

“Prompt service and item is exactly as promised. Full marks all round”

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Posted 4 years ago

“The delivery took a bit longer due the Covid situation, could have been kept updated as on ordering the information given was awaiting stock. The product is very good, sturdy and durable but the instructions were poor, steps all back to front which made it take much longer but happy overall with the furniture.”

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Posted 4 years ago

“Did not receive firm notification of delivery”

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Posted 4 years ago

“The item arrived a little slower than expected but I put this down to Covid-19. I did email Garden Street as to when I could expect the item but had no answer to the email. Over all could do better, maybe down to Covid-19.”

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Posted 4 years ago

“Very pleased with Companion seat. Came quickly considering we were on lockdown due to Covid 19. Only criticism was I had no notification it was coming on the day it arrived. I had gone for a walk and when I came back it was left in full view in front of my front door, it could have been stolen. I’d had no correspondence from delivery people.”

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Posted 4 years ago

“Very happy with service. All items delivered as advised and excellent quality.”

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Posted 4 years ago

“Fantastic service 5 star customer service and very speedy delivery once my items came into stock . Would highly recommend”

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Posted 4 years ago

“Poor customer service - very slow response to emails. Ended up contacting Rowlinsons directly, who provided an order update by return and followed up with the courier who provided us with an accurate delivery date. Wouldn’t use Garden Street again.”

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Posted 4 years ago

“Poor. No customer service. I ordered a fairly expensive shed which had missing parts. Due to the Corona crisis garden street don’t accept calls (makes no sense to me) and they aren’t relying to emails either. So basically you will be paying online, receiving a poor incomplete product and have no chance at getting a refund or speaking to customer service. I would recommend buying from a proper company like B&Q or Wickes.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Placed order. They took my money out immediately but it’s now three weeks later I have had absolutely no contact from them about delivery and no sign yet of my garden furniture. Not impressed.”

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Posted 4 years ago

“Really disappointed with the product, plastic cut badly, causing stress on lining up framework, nothing seems to slot into place, everything is forced. Takes ages to assemble, and looks awful on completion, got to buy Clear Silicon to make best of a bad design. For the money 2 stars a generous.”

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Posted 4 years ago

“excellent product”

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Posted 4 years ago

“When the item arrived it was heavily damaged. Emailed Garden Street who were very helpful abd sent replacement parts no questions asked. Now built and a very sturdy and good looking potting bench. Great service.”

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Posted 4 years ago

“goods arrived as promised”

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Posted 4 years ago

“I am still collection of item(s) that I need to return. I contacted you over a week ago and am still awaiting confirmation of collection by your transport agent.”

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Posted 4 years ago

“The storage unit was delivered as quoted, was easy to assemble and met my expectations. Would definitely shop with Garden Street again.”

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Posted 4 years ago

“Ordered £2.5k worth of garden furniture in mid May, at the time of purchase I was advised half my order was out of stock and new stock would arrive mid July, however they would deliver what was ready to dispatch ASAP, a date was arranged but nothing arrived, unable to communicate with anyone via telephone, therefore had to wait for them to respond to my email, which took a week, only after I advised them I would cancel my order. They informed me they were awaiting info from their warehouse regarding my order, I advised them I would give them 48 hours to respond otherwise I was cancelling my order, I received a response within a couple of hours advising me the items in question were damaged therefore asked me if I wanted to cancel my order, which I did, surprisingly, I received a refund that day. However today the so called damaged goods arrived at my home, I obviously advised the poor delivery guy that I would not accept them and sent another email to this company advising them of their incompetence. Throughout this experience I took into account the extraordinary circumstances we are facing but this was farcical and the worst customer experience I have ever experienced I would prefer to give this company NO stars”

Helpful Report

Posted 4 years ago

“I am still waiting for my refund of items you said you had in stock, then after three weeks I had to contact you to see where my items were, to then be told you never had them in stock, and would not be available until September. I asked for an immediate refund, which has still not been processed. It's a shame you don't have minus stars on your review page. You are the worst company I have ever had the misfortune to do business with. Hilariously you still send me an email asking ' how you did'... Appallingly.. in case you care!!!! I will be contacting the trading standards office, and the police to let them know of your fraudulent actions.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,303 reviews