Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,303 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was surprised to receive an email from Garden Street asking for a review when I have yet to receive an undamaged and complete product. The issue with the item is not in the workmanship but in the way it has been packaged and transported. The item ordered was a swing chair and so far I have had one delivery of a damaged seat and then approximately a week later the A frame for the seat was delivered. I have been unable to assemble the frame and seat due to some fixings being missing, including the chain that completes the swing seat. I have been assured that these issues will be rectified so perhaps I can provide a review of the product when I can actually assemble and use it. I understand that circumstances are difficult at this time, however the problems with this item are as a result of inadequate packaging and poor communication which can surely be addressed.”

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Posted 4 years ago

“I can't write a review as I have not received my order yet”

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Posted 4 years ago

“good quality awning looks lovely up and very easy to put on wall. good value for money and was delivered in just a few days.”

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Posted 4 years ago

“I still have not received the order. It still says awaiting dispatch, and yet I receive an email asking me to review the service!! When I ordered I was told the items were in stock! Very disappointed!”

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Posted 4 years ago

“excellent service..prompt replys to e-mail enquiries.polite and courteous staff. would recommend”

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Posted 4 years ago

“Not received product yet. No information other than awaiting dispatch”

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Posted 4 years ago

“Rowlinson Gazebo was delivered 3 days after ordering it (I thought we were going to have to wait 4 - 6 weeks) . No issues at all, good price, good product, would not hesitate to use Garden Street again”

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Posted 4 years ago

“Great table and chairs. Slightly darker in colour than the picture implied, but great quality and really easy to put together.”

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Posted 4 years ago

“Very good customer service but still no item thanks”

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Posted 4 years ago

“Great product with fast delivery. Very happy with my purchase and looks great on my decking.”

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Posted 4 years ago

“Great furniture looks great”

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Posted 4 years ago

“Haven’t received my order as yet so unable to complete at present - would appreciate a call or message to update regarding delivery”

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Posted 4 years ago

“Waited for the Keter Iceni bench to become available,Garden Street website indicated this would become available on 25thMay so went on site at intervals leading up to that date so as not to miss out if it became available earlier,checked on the 25th May and true to their word they had it available on that day.Impressed that from ordering to delivery was seamless so would use Garden Street again based on this service.”

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Posted 4 years ago

“Very happy with the service and product.”

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Posted 4 years ago

“Read a lot of bad reviews after I order garden furniture so was a little worried , how wrong I was . Order taken delivery booked and date given was kept up to date with delivery and times and order arrived on time and furniture all in one piece Very happy with Garden Street and my furniture plus it was cheaper than anyone else”

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Posted 4 years ago

“Goods took two weeks from order to delivery, but was good quality and easy to assemble.”

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Posted 4 years ago

“Bought fence panels advertised on the Garden St website as being 1830mm wide x 1220mm high. They turned up at 1800mm x 1200mm so don’t fit. Called, but emails only. Email reply says response 3-5 working days. Longer than 5 working days, still nothing. Got a garage full of panels in the way and £460 down. Hoping this review helps prompt a reply.”

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Posted 4 years ago

“The product we brought was A palram Martinique 4300 gazebo and it is excellent. the instructions we easy to read and follow and it took my wife and I about 4 hours to put together. We are really happy with it. Delivery was estimated at 4-6 weeks but got it in 3 so even happier.”

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Posted 4 years ago

“Very good service and product of a very high standard.”

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Posted 4 years ago

“Very pleased with the garden arch that we purchased with two plant boxes. Very prompt delivery and excellent quality for what we paid .”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,303 reviews