Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,310 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 26th January 2025

400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expected a functioning compost bin, received something like a Jenga puzzle, tools required to build. Also untreated wood was wet. I should have ordered a plastic type at third of cost.”

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Posted 4 years ago

“good price on time well packed would use again”

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Posted 4 years ago

“Excellent comms during the height of lockdown and also a fast delivery! Love my hanging egg chair!!”

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Posted 4 years ago

“I cannot fault the service to begin with which is first class. The quality of the product (Swinging Hammock) is also superb 👍. Enjoying every evening chilling out. The best purchase I have made, which I know will give me many years of happiness in the years a head. 👏👏👏😎☀️”

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Posted 4 years ago

“20 days after placing order for something that was due in 5-10 days and still no update from Garden Street. No idea whether to expect the goods or not.”

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Posted 4 years ago

“Order placed 1st June, advised 7-10 working days delivery. Still not received, no one answering phone & still awaiting answer to email I sent a couple of days ago. If item is out of stock this should have been advised at point of ordering!! Terrible customer service.”

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Posted 4 years ago

“excellent. product arrived quickly given covid restrictions. best price on the market that I could find for our product. very happy. thank you”

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Posted 4 years ago

“Very good service arrived within 3days of ordering would definitely recommend ‘this company”

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Posted 4 years ago

“Product delivered within 10 days of ordering. Excellent product and great service. Will definitely purchase from Garden Street again.”

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Posted 4 years ago

“Ordered on the 4th June. Have emailed couple of times asking for a dispatch date. Still not got one. P”

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Posted 4 years ago

“Very pleased with the bbq, good quality and excellent service. Still waiting for a missing part, can’t fault their efforts To get it replaced.”

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Posted 4 years ago

“Sold me an item they did not have, with modern computer programs it should be unacceptable to sell items that you dont have and take the money.”

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Posted 4 years ago

“Need to manage customer expectations and advertise realistic delivery times. I was told on more than one occasion it would arrive by a certain date, that date passed, the revised date also passed. Product was good quality when it finally arrived but only 2 stars given due to poor customer service.”

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Posted 4 years ago

“Excellent customer service. I ordered a Parasol Base which was damaged when I received it. I immediately contacted Garden Street by email and they quickly got back and offered and made a offer of compensation, which I accepted.”

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Posted 4 years ago

“This item has still not been received from the 4th June”

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Posted 4 years ago

“Was worried after reading some of the reviews , but the bistro set arrived promptly and looks great”

Garden Street 5 star review on 24th June 2020

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Posted 4 years ago

“Item ordered has not been recieved after one month. Garden Street are not responding to emails and they are not answering the phone.”

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Posted 4 years ago

“After less than a month the seat is showing numerous cracks around the armrests some so deep they have run into the manufacturers strut holes,Please see enclosed photographs, I look forward to your comments and sultion Yours a disappointment bikerted”

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Posted 4 years ago

“Cannot comment I havn t received the product but rated you poor as you should know tthis”

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Posted 4 years ago

“Delivered on time and fully complete. No problems”

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Posted 4 years ago

Garden Street is rated 4.2 based on 7,310 reviews