Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,299 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company to deal with. My first order was out of stock but they let me know and my reorder was delivered very quick. Love my wellies.”

Helpful Report

Posted 3 years ago

“Kept updated regarding order and everything arrived in a very timely manner.”

Helpful Report

Posted 3 years ago

“Product is excellent, let down only by delivery - left at end of the drive and not even a knock on the door even though we were in.”

Helpful Report

Posted 3 years ago

“I ordered a Rowlinson Plumey garden set on the 4th January after having an on line chat with a member of Garden Street. I unfortunately submitted an incorrect e mail address so did not get a confirmation e mail. I rang the company and spoke to Dave in the sales team who took my correct information and sent me the confirmation. When the items were delivered on the 11th January there was a box short, I rang straight away and again spoke to Dave who assured me he would chase up the courier. I had the missing box delivered within 24 hours. I was very happy with the service I recieved, it is reassuring to know that the problem was rectified immediately with apologies for inconvenience even though there was little. The product is great and I will definitely use Garden Street again. Thank you.”

Helpful Report

Posted 3 years ago

“very willing to please”

Helpful Report

Posted 4 years ago

“Wasted my time ordering a bed, to only to told once I’d contacted them numerous time the order could not be fulfilled.”

Helpful Report

Posted 4 years ago

“Excellent advice, service and delivery!”

Helpful Report

Posted 4 years ago

“Very good. Prompt service.”

Helpful Report

Posted 4 years ago

“Really lovely wellies and great service.”

Helpful Report

Posted 4 years ago

“lack of follow up when problem occurred”

Helpful Report

Posted 4 years ago

“Bought a slim bookcase for my daughters bedroom. It arrived on time, intact and fantastic value for money. I would definitely recommend 😁”

Helpful Report

Posted 4 years ago

“Very good product. Smooth delivery.”

Helpful Report

Posted 4 years ago

“Easy to order . Quick delivery. Very pleased. Would definitely shop with them again”

Helpful Report

Posted 4 years ago

“Gazebo is well made and looks great”

Helpful Report

Posted 4 years ago

“Excellent value,excellent service and delivery 👍👍👍”

Helpful Report

Posted 4 years ago

“Part 8221 missing Not easy for one person to put together Not as sturdy as I thought Please send missing part ASAP”

Helpful Report

Posted 4 years ago

Good Morning Thank you for your review. We are sorry to hear this arrived with a damaged part. We can see a member of the Customer Service team contacted you directly regarding this review and arranged for the replacement part to be sent out to you. We are glad to see that this has been resolved, however, if you have any queries then please do not hesitate to contact us and our apologies for any inconvenience caused. Kind Regards GardenStreet

Posted 3 years ago

“The young man I spoke to was very helpful and had a clear voice ,Sadly due to weather have not put it up yet, Palram cardboard box with heavy parts in is not strong enough for the weight even with 4 people lifting, Will send a full review when I have put it up. Many Thanks Bryan”

Helpful Report

Posted 4 years ago

“Received out item when advised arrived in good condition and we were very pleased with the product, Thanks BJG”

Helpful Report

Posted 4 years ago

“Items arrived in perfect condition and well packed. Would use this company again.”

Helpful Report

Posted 4 years ago

“I ordered an artificial christmas tree from Garden Street. I was subsequently contacted to inform me that the product itself was not entirely as advertised and that some specifications of the actual product were different to those listed on the website. Nevertheless I proceeded with the order and received the product promptly. However, there was an issue with the lights, which meant that only 2/3 of the sections were fully lit. My experience with the customer service team has been positive and they sent replacement parts and responded quickly to emails. However, the issue/fault was not resolved and I spent Christmas with an expensive product that did not properly work and have not been offered a refund or a replacement that actually works. UPDATE: I have now been offered and accepted a full refund with minimum fuss. I have therefore awarded 3 stars. Very good customer service but a product that sadly didn’t fully work as expected.”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,299 reviews