Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products from Norfolk Leisure. Garden Street needed a reminder to send one of the two items but reacted quickly. Otherwise a good experience, worth dealing with again.”

Helpful Report

Posted 1 year ago

“Ordered LG Monza set with parasol online. Kept informed about delivery date and time. Order arrived promptly. Delivery driver was really good and took it through for us. First class service from start to finish.”

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Posted 1 year ago

“Excellent fast service will use again”

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Posted 1 year ago

“Absolutely love my table, great quality and price. From ordering to delivery great service. Thank you”

Garden Street 5 star review on 12th June 2023

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Posted 1 year ago

“Fast efficient friendly service”

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Posted 1 year ago

“Online ordering was straightforward. We ordered Monza Highback 4 Seater Dining Set, which was cheaper than other sites. Delivered on a weekend at no extra cost. David the delivery driver was very friendly and put our order exactly where we wanted it. Very pleased and wouldn’t hesitate to use the company again and have recommended them to friends.”

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Posted 1 year ago

“The on-line ordering was good & the bench was delivered on time - no problems at all. When the bench arrived a slat was broken, but his was replaced really quickly. Now the bench is assembled we are very pleased with our purchase. Thank you”

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Posted 1 year ago

“Fabulous customer service. Kept upto date throughout. From order to delivery. Arrived on time, fab delivery guys too”

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Posted 1 year ago

“I ordered the Palram-Canopia Sierra Patio Cover White. I received the item on May 13, 2023, and the box was opened and damaged during delivery. The delivery driver told me the box was damaged at the warehouse and asked me to check it. Careful inspection, there are some shoe prints on the film panel, and some metal brackets have moderate to severe dents and scratches in many places. The box should have been unpacked or returned, because some parts were not fully packed, and there were even a lot of gaps inside the box, causing the metal parts inside to dangle. Let the metal get scratched. I am asking to return the entire product for a full refund. The damaged shipment was picked up last Saturday, May 27, 2023 by Param. I emailed Garden Street asking for a full refund many times but they haven't given me any feedback yet. I have paid £1,175.00 but I do not have any refund.”

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Posted 1 year ago

“Would recommend this company to friends. Absolutely thrilled with my Arbour. Good quality product.”

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Posted 1 year ago

“I bought garden swing seat and cushions and knew that they were waiting for stock. The actual delivery was not as convenient as I would have hoped in that I did not know when it was going to be delivered. I was made aware that it was with TNT for delivery but not when. FedEx then delivered it on a day I was not in and they left a card with tracking information that did not work but a redelivery day that fortunately someone was at home. Putting it together was relatively straightforward but definitely needed 2 of us. It's lovely.”

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Posted 1 year ago

“Very happy with the aluminium Pergola. Easy to assemble. Sturdy and looks beautiful.”

Garden Street 5 star review on 9th June 2023

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Posted 1 year ago

“Excellent. Communication with the customer service team was excellent. Would not hesitate to buy again from Garden Street .”

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Posted 1 year ago

“Lean-to Car port Kingston Open Garage Shelter Canopy (Grey) 10x16 I do not recommend instruction book is difficult to understand, quality is very cheap few of part bend polycarbonate roof is very thin it’s wobbly when wind blown bad idea to buy from this company.”

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Posted 1 year ago

“Best price I could find. Fast delivery.”

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Posted 1 year ago

“Awful customer service. Purchased an expensive garden set. Initially I had a minor issue with it but after several emails I eventually gave up and the issue was never resolved. I have just gone to use the parasol and the wind up mechanism has failed. The parasol is hardly used and has been stored inside most of the time. This company has refused to help even though it is out of its 1 year warranty by only 2 weeks. Short, sharp and unhelpful replies to my emails. I do not recommend and will never purchase from them again.”

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Posted 1 year ago

“Very good quality product, easy to assemble.”

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Posted 1 year ago

“Great service. And product perfect”

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Posted 1 year ago

“Excellent service and fast delivery Very happy and would have no hesitation in recommending Garden Street to anyone”

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Posted 1 year ago

“Competitive price and delivery was smooth.”

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Posted 1 year ago

Garden Street is rated 4.2 based on 7,283 reviews