Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,302 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry I can not rate your service has I haven’t received the shed yet, I was told it would be 3-4 weeks, and I ordered it on the 8th of June so that’s, only 3weeks tomorrow, but I haven’t heard anything at all, I don’t suppose you could check up the delivery date could you please ?”

Helpful Report

Posted 4 years ago

“Not impressed!! Paid £949 for goods supposedly in stock. Emailed them a week later as still showing as ‘processing order’. Email ignored so after another 10 days contacted them through Facebook, eventually told that the goods were in fact not in stock! Yes they refunded without question but they had my £949 for 3 weeks for goods they said they had got in stock when they hadn’t. They won’t answer the phone as they are getting a high volume of calls - I wonder why!! They ignore emails ... do yourself a favour and shop elsewhere.”

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Posted 4 years ago

“Palram SkyLight Plastic Anthracite Apex Shed 6X8 Excellent item. It was hard to assemble it on a windy day but we got through it. The garden is complete with it so happy 😀”

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Posted 4 years ago

“How can I write a review when I have not received the goods - for which I note you have taken my money.”

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Posted 4 years ago

“When things don't always go to plan, you hope that assistance is there to help. This happened with our Garden Street order. A vital piece of our consignment was broken. We took pictures and sent them to Garden Street who acknowledged our issue immediately and within a week the replacement part had arrived. Care had obviously been taken to ensure the replacement part was not similarly damaged; the packaging was strong, secure and supported the vulnerable areas. So, a big thank you to Garden Street for your top quality post-delivery customer care and attention. No quibble, no hassle - just got on with it and extremely well done.”

Helpful Report

Posted 4 years ago

“Garden store chest was just what I needed to tidy away my pots, trays etc. Was really a two person job but I managed with propping sections against step ladders. Most difficult, without help, was the hinged lid but “where there’s a will there’s a way!””

Helpful Report

Posted 4 years ago

“The item we bought was exactly what we wanted, however, the delivery was later than expected and notification regarding this only occurred after emails were exchanged.”

Helpful Report

Posted 4 years ago

“Good service. Good price, great product, Quick delivery. Glad I found Garden Street on line. Was looking for a BBQ cover to fit my grillstream BBQ, couldn't find one anywhere, but they had just the thing, and it looks classy and safe from rain again. Thank you.”

Helpful Report

Posted 4 years ago

“Received order very quick very satisfied.”

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Posted 4 years ago

“Item arrived broken! Not been resolved, still waiting for customer services #131017 (WEB131017)”

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Posted 4 years ago

“Goods yet to be received, no delivery date available, will review on receipt of goods.”

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Posted 4 years ago

“Quick delivery and the price was very reasonable for a quality table.”

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Posted 4 years ago

“Still awaiting the delivery of my Suncast Kensington Six Horizontal Garden Shed. As order confirmation 6th June!!! ORDER #130940. Please phone me 01276 31738.”

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Posted 4 years ago

“Brilliant service , delivery very quick considering pandemic situation . Palram canopy brilliant so easy to put up and instructions very clear thank you for great service”

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Posted 4 years ago

“Great service. Delivery of 4 weeks quoted. Actually delivered 4 days later. Great job girls and guys.”

Helpful Report

Posted 4 years ago

“Fairly quick service, but nobody answering the phone, so all orders and communication via the internet. Fence panels were 1.8mt wide and not 6feet, which means they need packing out when fitting to 6 foot gravel boards. Plus one panel damaged and replacement has not yet been provided !!! So a little disappointed at the moment”

Helpful Report

Posted 4 years ago

“Excellent service even though the product I ordered had been delayed I was given the choice to wait for new stock or cancel and have a full refund. I chose the refund and within 2 days the money was back in my account.”

Helpful Report

Posted 4 years ago

“I was wanted to buy a garden parosol the same as the one I already had. I shopped around only to find that Garden Street was the only company that had this item. Their online site was easy to negotiate. Product delivered earlier than expected. Very happy with my purchase. Would use Garden Street again.”

Helpful Report

Posted 4 years ago

“Fast response and short delivery time. My plants arrived well packaged and very healthy. Enjoying them in my garden now !”

Helpful Report

Posted 4 years ago

“avoid company at all costs , read reviews , they never get back to you but happily take money - had my money for 4 weeks no and no contact. Unable to speak to any one using covid as an excuse - can only email and and auto email states will `endeavour ` to get back to you in 5 days - trading standards only way forward from now - avoid, avoid, avoid”

Helpful Report

Posted 4 years ago

Garden Street is rated 4.2 based on 7,302 reviews