Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,283 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,283 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 7th November 2024

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived in good time and was well packaged. The website was easy to use.”

Helpful Report

Posted 1 month ago

“Bought a pair of chairs with a bridge insert to act as a table between the two chairs Initial reaction is positive - they're well made, if a little rough around the edges in places but they're going into a garden, not a dining room so not a problem half an hour with the right tools couldn't put right. They're sturdy enough chairs but the bridge price that functions as a "table" doesn't cut it at all, too small, but it'll have a use somewhere no doubt, maybe as a flip up side table on one of the chairs. They look good built, they're really supportive for me and my wife as we're both getting on a bit and like our comfortable chairs, and I'm hoping we get a good few years out of them. Only problem I have, and it's a minor one as the couriers involved updated me on delivery, is that a few days after the delivery was made Garden Street still had my order down as awaiting delivery and I'd received nothing from them as regards a delivery date. I'm sure this is more a problem for them than for me as if this is a regular thing and people are complaining about it, it needs sorting out. Delivery was made within the timeframe stipulated so a plus point for that. Overall, I'm happy enough and have no problem giving Garden Street 5 stars and would recommend them as an option to people looking for no frills rustic furniture”

Helpful Report

Posted 1 month ago

“Very happy with product and service”

Helpful Report

Posted 1 month ago

“Can't fault anything. Recommended”

Helpful Report

Posted 1 month ago

“Excellent company to deal with. Fast delivery and kept informed all the way through the process. Would definitely recommend them to all my friends and will use them again”

Helpful Report

Posted 1 month ago

“Bought an arbour which I’m very pleased with, really sturdy.”

Helpful Report

Posted 1 month ago

“Very Good - Would happily use this company again, or recommend to a friend.”

Helpful Report

Posted 1 month ago

“Easy ordering on line, great price, prompt delivery. Overall very impressed!”

Helpful Report

Posted 1 month ago

“Very positive experience, kept informed from order to delivery.”

Helpful Report

Posted 1 month ago

“A beautiful, healthy plant, carefully packed and delivered promptly. Thank you”

Helpful Report

Posted 1 month ago

“Delivery was great and they carried the shed up the side alley into garden. One of them asked to use the toilet, I gave them £20 tip, a drink and chocolate biscuits, only to find they left the toilet in a disgusting state. Disappointing to say the least.”

Helpful Report

Posted 1 month ago

“Quick delivery and exactly as described.”

Helpful Report

Posted 1 month ago

“Money taken straight away but still no product or delivery date after 10 days. Garden Street advertise that they have these porducts but don't, and you are left waiting while they try to source product from elsewhere. Only positive we can say; our money was refunded immediately after contacting them.”

Helpful Report

Posted 1 month ago

“Good after sales service”

Helpful Report

Posted 1 month ago

“I am very pleased with the garden shed that I bought earlier this year. The item arrived on time, well packed and the instructions for the assembly were good - althought I did have to read some twice!”

Helpful Report

Posted 1 month ago

“Refused the accept the product. I ordered a shed that on receipt had more holes than Swiss Cheese. Very disappointed as I booked time off to build the shed. The only reason I gave 2 stars over 1 is due to there phone service, very polite and when I requested a refund rather than replacement this was processed without further issue. The staff were nice both on delivery and phone just unfortunately the product wasn't fit for purpose”

Helpful Report

Posted 1 month ago

“Easy to use site and excellent product.”

Helpful Report

Posted 1 month ago

“I was really impressed by the person that dealt with my order on the phone, i am sorry but i have forgotten the name of the employee. I had a lot of questions to ask and took up quite a bit of his time but nothing was too much trouble and i felt very assured with placing the order so many thanks.”

Helpful Report

Posted 2 months ago

“Ordered a garden gate, quick delivery, reasonable price. On unpacking, discovered one of the fixings was bent. Sent an email with photo requesting replacement part. Received within 48 hours. Thank you :)”

Helpful Report

Posted 2 months ago

“Good product at a good price, quick delivery.”

Helpful Report

Posted 2 months ago

Garden Street is rated 4.2 based on 7,283 reviews